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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHippo

    Score8.2 out of 10
    N/ACallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Phone.com

    Score10 out of 10
    N/APhone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.

    $12.99

    per month

    Pricing
    CallHippoGoogle VoicePhone.com
    Editions & Modules
    No answers on this topic
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    IP Phone Connection
    $4.99
    per month, per device
    Phone Numbers
    $4.99
    per month
    Call Recording
    $7.99
    per month
    Basic Users
    $12.99
    per user, per month
    Plus Users
    $19.99
    per user, per month
    Pro Users
    $29.99
    per user, per month
    Lice Receptionist
    Starting at $90
    per month
    Global Phone Numbers
    Starting at $4.99
    per month
    International Dialing
    Vary Rates
    Offerings
    Pricing Offerings
    CallHippoGoogle VoicePhone.com
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup Fee$5 Per NumberNo setup feeNo setup fee
    Additional Details20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
    More Pricing Information
    Community Pulse
    CallHippoGoogle VoicePhone.com
    Considered Multiple Products
    CallHippo
    No answer on this topic
    Google
    Chose Google Voice
    Google Voice is more reliable than CallHippo and has better call quality. Additionally, Google Voice's integration into Google Hangouts expands it functionality for video calls. Google Voice also provides access into Google's contact directory giving quick access to anyone who …
    Incentivized
    Phone.com
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    95%
    Would buy again
    41 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    41 Answers
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    91%
    Happy with the feature set
    39 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    35 Answers
    No answers on this topic
    Features
    CallHippoGoogle VoicePhone.com
    Call Management
    Comparison of Call Management features of CallHippo and Google Voice and Phone.com
    Feature
    CallHippo
    6.8
    5 Ratings
    19% below category average
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Phone.com
    10.0
    2 Ratings
    20% above category average
    Answering rules7.15 Ratings8.546 Ratings10.02 Ratings
    Call recording6.15 Ratings8.152 Ratings10.02 Ratings
    Call park7.35 Ratings6.422 Ratings10.01 Ratings
    Call screening00 Ratings10.060 Ratings10.02 Ratings
    Message alerts00 Ratings9.065 Ratings10.02 Ratings
    Mobile apps
    Comparison of Mobile apps features of CallHippo and Google Voice and Phone.com
    Feature
    CallHippo
    5.4
    5 Ratings
    37% below category average
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Phone.com
    10.0
    2 Ratings
    24% above category average
    Mobile app for Android5.45 Ratings7.451 Ratings10.01 Ratings
    Mobile app for iOS00 Ratings6.945 Ratings10.01 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of CallHippo and Google Voice and Phone.com
    Feature
    CallHippo
    -
    Ratings
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Phone.com
    10.0
    2 Ratings
    23% above category average
    Hosted PBX00 Ratings6.025 Ratings10.02 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings3.027 Ratings10.02 Ratings
    User templates00 Ratings1.419 Ratings10.02 Ratings
    Call reports00 Ratings7.046 Ratings10.02 Ratings
    Directory of employee names00 Ratings9.027 Ratings10.02 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of CallHippo and Google Voice and Phone.com
    Feature
    CallHippo
    -
    Ratings
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Phone.com
    10.0
    1 Ratings
    23% above category average
    Video conferencing00 Ratings6.022 Ratings00 Ratings
    Audio conferencing00 Ratings8.039 Ratings10.01 Ratings
    Video screen sharing00 Ratings8.014 Ratings00 Ratings
    Instant messaging00 Ratings8.027 Ratings10.01 Ratings
    Best Alternatives
    CallHippoGoogle VoicePhone.com
    Small Businesses
    CallFire
    Score9.7 out of 10
    CallFire
    Score9.7 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Fuze
    Score8.2 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    CallHippoGoogle VoicePhone.com
    Likelihood to Recommend
    5.6
    (5 ratings)
    7.5
    (73 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    8.9
    (2 ratings)
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (11 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (1 ratings)
    7.0
    (35 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CallHippoGoogle VoicePhone.com
    Likelihood to Recommend
    CallHippo
    Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
    Incentivized
    Read full review
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Phone.com
    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Incentivized
    Read full review
    Pros
    CallHippo
    • No positive sides at all.
    Read full review
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Phone.com
    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Incentivized
    Read full review
    Cons
    CallHippo
    • Waiting for iOS mobile app
    Incentivized
    Read full review
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Phone.com
    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Incentivized
    Read full review
    Likelihood to Renew
    CallHippo
    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Incentivized
    Read full review
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Usability
    CallHippo
    No answers on this topic
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Support Rating
    CallHippo
    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Implementation Rating
    CallHippo
    No answers on this topic
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Alternatives Considered
    CallHippo
    All of them. This seemed to be the best until they got us down.
    Read full review
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Phone.com
    No answers on this topic
    Contract Terms and Pricing Model
    CallHippo
    No answers on this topic
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Phone.com
    No answers on this topic
    Professional Services
    CallHippo
    No answers on this topic
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Phone.com
    No answers on this topic
    Return on Investment
    CallHippo
    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Incentivized
    Read full review
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Phone.com
    • Reduced cost and improved our efficiency - all reps love it.
    Incentivized
    Read full review
    ScreenShots

    Phone.com Screenshots

    Screenshot of Phone.com Dashboard