What users are saying about
38 Ratings
38 Ratings
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Score 8.7 out of 100
21 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Capsule CRM ranks higher in 1 feature set: CRM Reporting & Analytics
  • Less Annoying CRM ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.3

Capsule CRM

83%
9.0

Less Annoying CRM

90%
Less Annoying CRM ranks higher in 7/9 features

Customer data management / contact management

8.4
84%
15 Ratings
9.3
93%
15 Ratings

Workflow management

8.6
86%
13 Ratings
8.2
82%
12 Ratings

Territory management

7.6
76%
8 Ratings
8.8
88%
6 Ratings

Opportunity management

8.2
82%
15 Ratings
8.5
85%
11 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.9
89%
14 Ratings
8.7
87%
11 Ratings

Contract management

8.3
83%
12 Ratings
9.4
94%
8 Ratings

Quote & order management

8.0
80%
11 Ratings
9.1
91%
6 Ratings

Interaction tracking

7.5
75%
13 Ratings
9.6
96%
8 Ratings

Channel / partner relationship management

8.8
88%
11 Ratings
9.1
91%
6 Ratings

Customer Service & Support

8.5

Capsule CRM

85%
9.3

Less Annoying CRM

93%
Less Annoying CRM ranks higher in 2/3 features

Case management

8.6
86%
8 Ratings
9.3
93%
11 Ratings

Call center management

8.5
85%
7 Ratings
N/A
0 Ratings

Help desk management

8.4
84%
8 Ratings
9.3
93%
12 Ratings

Marketing Automation

8.7

Capsule CRM

87%
9.1

Less Annoying CRM

91%
Less Annoying CRM ranks higher in 2/2 features

Lead management

8.8
88%
10 Ratings
9.1
91%
10 Ratings

Email marketing

8.6
86%
9 Ratings
9.1
91%
8 Ratings

CRM Project Management

8.2

Capsule CRM

82%
9.4

Less Annoying CRM

94%
Less Annoying CRM ranks higher in 2/3 features

Task management

8.4
84%
12 Ratings
9.4
94%
12 Ratings

Billing and invoicing management

8.2
82%
10 Ratings
N/A
0 Ratings

Reporting

7.8
78%
12 Ratings
9.4
94%
8 Ratings

CRM Reporting & Analytics

8.4

Capsule CRM

84%
7.8

Less Annoying CRM

78%
Capsule CRM ranks higher in 2/3 features

Forecasting

8.3
83%
12 Ratings
7.3
73%
5 Ratings

Pipeline visualization

8.2
82%
14 Ratings
8.5
85%
8 Ratings

Customizable reports

8.6
86%
11 Ratings
7.7
77%
6 Ratings

Customization

8.2

Capsule CRM

82%
8.8

Less Annoying CRM

88%
Capsule CRM ranks higher in 2/4 features

Custom fields

8.0
80%
13 Ratings
9.3
93%
14 Ratings

Custom objects

7.9
79%
11 Ratings
N/A
0 Ratings

Scripting environment

8.6
86%
8 Ratings
8.2
82%
3 Ratings

API for custom integration

8.2
82%
10 Ratings
9.1
91%
1 Rating

Security

8.2

Capsule CRM

82%
9.4

Less Annoying CRM

94%
Capsule CRM ranks higher in 1/2 features

Single sign-on capability

8.0
80%
10 Ratings
N/A
0 Ratings

Role-based user permissions

8.4
84%
11 Ratings
9.4
94%
9 Ratings

Social CRM

7.9

Capsule CRM

79%

Less Annoying CRM

Feature Set Not Supported
N/A
Capsule CRM ranks higher in 2/2 features

Social data

8.1
81%
12 Ratings
N/A
0 Ratings

Social engagement

7.7
77%
11 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Capsule CRM

81%
9.1

Less Annoying CRM

91%
Capsule CRM ranks higher in 1/2 features

Marketing automation

8.4
84%
11 Ratings
9.1
91%
1 Rating

Compensation management

7.9
79%
9 Ratings
N/A
0 Ratings

Platform

7.8

Capsule CRM

78%
9.6

Less Annoying CRM

96%
Less Annoying CRM ranks higher in 1/1 features

Mobile access

7.8
78%
12 Ratings
9.6
96%
8 Ratings

Attribute Ratings

  • Less Annoying CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.7

Capsule CRM

87%
15 Ratings
9.3

Less Annoying CRM

93%
15 Ratings

Usability

8.7

Capsule CRM

87%
4 Ratings
9.1

Less Annoying CRM

91%
6 Ratings

Support Rating

8.7

Capsule CRM

87%
4 Ratings
9.3

Less Annoying CRM

93%
8 Ratings

Likelihood to Recommend

Zestia

It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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Less Annoying CRM

I cannot stress enough how simple it is to get up and running and quickly start utilizing all of the features. There are videos in the help menu should you ever need further explanation of how to do something. And when necessary, we just call or email their customer service team for immediate help.
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Pros

Zestia

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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Less Annoying CRM

  • Less Annoying CRM is a very easy to use CRM. It has sufficient flexibility to organize contacts covering a broad spectrum of functions. Then it is very easy to prioritize these contacts into categories for sales marketing, and contact purposes.
  • Less Annoying CRM offers professional advice, support, and suggestions on how to use it more effectively.
  • Less Annoying CRM requires no contract and is astonishingly economical.
  • Less Annoying CRM has a very easy to use contact and scheduling system. This means contacts can be organized for future contact, whether email, phone, or any other means necessary. All in all, the primary advantage of Less Annoying CRM is it's ease of use and absence of unnecessary bells and whistles.
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Cons

Zestia

  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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Less Annoying CRM

  • The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended.
  • I really don't have anything else to add. LACRM is perfect for us.
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Pricing Details

Capsule CRM

Starting Price

$18 per month per user

Editions & Modules

Capsule CRM editions and modules pricing
EditionModules
Teams$361
Professional$182
Enterprise$543

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Less Annoying CRM

Starting Price

$15 per month per user

Editions & Modules

Less Annoying CRM editions and modules pricing
EditionModules
Always151

Footnotes

  1. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

The system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Usability

Zestia

As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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Less Annoying CRM

It is the best CRM I've used over a 28 year period. It is SO SIMPLE to use yet it costs the least. Easy to learn. Our staff was proficient within a week of using it. Less Annoying CRM provides tutorials for basics to get started and when they add a new feature, there is a tutorial for that as well.
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Support Rating

Zestia

Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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Less Annoying CRM

Very responsive customer support. I had a problem with the logout button after an upgrade and they corrected the problem very quickly.
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Alternatives Considered

Zestia

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
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Return on Investment

Zestia

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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Less Annoying CRM

  • It has given us the ability to organize our overlapping areas and identify missing opportunities. It has allowed us to hire someone full time.
  • It makes us more professional since we are a multiple site team often working remotely. This keeps us coordinated.
  • This makes all leads transparent and immediately available to the sales staff instead of being buried in the marketing pipeline. Faster turnaround.
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Screenshots

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