Capsule CRM vs. Less Annoying CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capsule CRM
Score 8.9 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Less Annoying CRM
Score 8.7 out of 10
N/A
Less Annoying CRM is a customer relationship management (CRM) solution built specifically for small businesses to help clients manage contacts and track leads.
$15
per month per user
Pricing
Capsule CRMLess Annoying CRM
Editions & Modules
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Always
$15
per month per user
Offerings
Pricing Offerings
Capsule CRMLess Annoying CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsThe system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.
More Pricing Information
Community Pulse
Capsule CRMLess Annoying CRM
Considered Both Products
Capsule CRM
Chose Capsule CRM
I also looked at Less Annoying CRM. However, capsule integrated with G-suite better, looked better to use and had a free version.
Less Annoying CRM

No answer on this topic

Top Pros
Top Cons
Features
Capsule CRMLess Annoying CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Capsule CRM
7.2
16 Ratings
6% below category average
Less Annoying CRM
8.3
42 Ratings
8% above category average
Customer data management / contact management8.016 Ratings9.941 Ratings
Workflow management7.114 Ratings9.934 Ratings
Territory management6.19 Ratings7.618 Ratings
Opportunity management8.016 Ratings8.232 Ratings
Integration with email client (e.g., Outlook or Gmail)8.115 Ratings8.236 Ratings
Contract management8.013 Ratings7.417 Ratings
Quote & order management6.212 Ratings6.113 Ratings
Interaction tracking7.014 Ratings9.928 Ratings
Channel / partner relationship management6.212 Ratings7.015 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Capsule CRM
8.4
10 Ratings
11% above category average
Less Annoying CRM
9.5
35 Ratings
24% above category average
Case management8.68 Ratings9.030 Ratings
Call center management8.17 Ratings00 Ratings
Help desk management8.58 Ratings9.932 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Capsule CRM
8.5
12 Ratings
12% above category average
Less Annoying CRM
7.6
26 Ratings
1% above category average
Lead management8.011 Ratings8.425 Ratings
Email marketing9.010 Ratings6.715 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Capsule CRM
7.7
15 Ratings
2% above category average
Less Annoying CRM
9.9
34 Ratings
26% above category average
Task management9.013 Ratings9.933 Ratings
Billing and invoicing management7.111 Ratings00 Ratings
Reporting7.013 Ratings9.924 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Capsule CRM
7.1
15 Ratings
7% below category average
Less Annoying CRM
7.8
24 Ratings
3% above category average
Forecasting7.113 Ratings7.212 Ratings
Pipeline visualization8.015 Ratings8.121 Ratings
Customizable reports6.112 Ratings8.118 Ratings
Customization
Comparison of Customization features of Product A and Product B
Capsule CRM
7.5
14 Ratings
1% below category average
Less Annoying CRM
8.5
35 Ratings
12% above category average
Custom fields7.114 Ratings9.935 Ratings
Custom objects6.112 Ratings00 Ratings
Scripting environment8.68 Ratings6.86 Ratings
API for custom integration8.010 Ratings8.64 Ratings
Security
Comparison of Security features of Product A and Product B
Capsule CRM
8.9
12 Ratings
7% above category average
Less Annoying CRM
10.0
24 Ratings
18% above category average
Single sign-on capability8.911 Ratings00 Ratings
Role-based user permissions8.912 Ratings10.024 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Capsule CRM
7.1
13 Ratings
2% below category average
Less Annoying CRM
-
Ratings
Social data7.113 Ratings00 Ratings
Social engagement7.112 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Capsule CRM
7.5
12 Ratings
5% above category average
Less Annoying CRM
4.7
4 Ratings
41% below category average
Marketing automation8.012 Ratings4.74 Ratings
Compensation management7.110 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Capsule CRM
8.0
13 Ratings
6% above category average
Less Annoying CRM
9.9
23 Ratings
27% above category average
Mobile access8.013 Ratings9.923 Ratings
Best Alternatives
Capsule CRMLess Annoying CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Capsule CRMLess Annoying CRM
Likelihood to Recommend
8.1
(16 ratings)
9.9
(42 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
8.6
(4 ratings)
9.1
(28 ratings)
Support Rating
8.6
(4 ratings)
9.2
(29 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Capsule CRMLess Annoying CRM
Likelihood to Recommend
Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
Read full review
Less Annoying CRM
I already mentioned some specific scenarios in the earlier parts of my review. I'd say that my best experience has been Customer Service. When I was first using Less Annoying CRM and had NEVER BEFORE used any sort of CRM, I was intimidated. Surprisingly, the company had a customer service phone number as well as a way to email them. I contacted them for help initially. They were quick to respond, and were willing to set up appointments to walk me through the setup process. But it was SO EASY! They have been available, friendly, and helpful, every time. They also have a video series that is super-helpful when you're first learning how to use the CRM.
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Pros
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Read full review
Less Annoying CRM
  • Simple, intuitive usage
  • Daily agenda emails
  • Ease of moving calendar / action items around, closing out
  • Customer service is extremely responsive, they don't hide behind a "contact us" form on their website as so many companies seem to do. You can readily reach them by phone!
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Cons
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Read full review
Less Annoying CRM
  • The one thing I was looking for is a place to manage multiple businesses with one project. Like if I am selling a "summer camp guide," I would like to have info for sales in one place with multiple contacts and businesses. LACRM customer service provided a workaround for me by suggesting I set up a specific pipeline for each project and them put each business in there. It is working great and, actually, a much better way to manage the project than I have originally intended.
  • I really don't have anything else to add. LACRM is perfect for us.
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Likelihood to Renew
Zestia
No answers on this topic
Less Annoying CRM
Excellent product which meets my needs of a complex industry
Read full review
Usability
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
Read full review
Less Annoying CRM
In a nutshell, lesson on CRM is everything I didn’t even realize that I wanted. The website is so smooth and intuitive, using it in my mobile browser is unbelievably easy and efficient, and the fact that it’s so remarkably easy to use and the website loads so incredibly fast, that for those things alone deserves a 10. Everything else it does is just a bonus. I highly recommend Less Annoying CRM.
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Support Rating
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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Less Annoying CRM
I happen to be a blind person that uses a screen reader to access software on my computer. Anytime I have had an issue with the Less Annoying CRM software, I have always had a person from customer service either walk me through my issue or send my concerns to their developers that resolve my issues in a timely manner. I highly recommend this software based off of the customer service alone.
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Implementation Rating
Zestia
No answers on this topic
Less Annoying CRM
After explaining that I was moving from Salesforce and the problems I was encountering, they took over and implemented the data in such a quick and efficient way, I was looking for the other shoe to drop but they did an amazing job so very impressed
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Alternatives Considered
Zestia
We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, there was only one app that needed to be integrated within our app ecosystem
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Less Annoying CRM
HubSpot has a huge selection of tools, reports, integrations and supports that Less Annoying does not have. It is not comparable in price or functionality - but I am comparing it because it was the last CRM I used before I used Less Annoying, and it made me realize that if you don't need all the bells and whistles, but you just need to track your Customers and manage your leads and you don't want to spend a lot of money, Less Annoying CRM is the way to go.
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Return on Investment
Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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Less Annoying CRM
  • Not just storage of information, but utilizing that information to build stronger relationships with clients
  • Because it's web-based, we can be at our desk or on the road and still have the full functionality of the CRM at our fingertips, which helps us keep focusing on sales!
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ScreenShots

Capsule CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Less Annoying CRM Screenshots

Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Every contact and company has a profile that shows your entire history, along with any leads, files, events, to-dos, and more.Screenshot of Your Workspace is your homepage for your CRM. It give you a quick overview of everything that's going on.Screenshot of The full-customizable Lead Report keeps you updated on every opportunity in your pipeline.Screenshot of Our powerful web calendar allows you to stay on top of your events and to-dos and those of your co-workers.Screenshot of Our fully-featured mobile site means you can access your CRM from anywhere you have an internet connection.