Carbonite by OpenText vs. Dropbox vs. SugarSync

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.

Incentivized

Let me describe a scenario that happened recently in our organization's marketing team storing thousands of images videos and pdfs and Dropbox is done a great perfomer in this situation by the product features which is very helpful for the team, such as smart sync reduces disc usage, preview support for many media formats & Integrate with Adobe Creative Cloud.

Incentivized

When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.

Incentivized

• Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
• Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
• Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.

Incentivized

• I can share projects I need feedback on.
• I can make projects available to editors so that they can do their work.
• Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
• I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!

• Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
• Works in the background - although this is true for all
• You can share with others - including those who do not use SugarSync

Incentivized

• While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
• A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.

Incentivized

• I’d like to be able to hover over an image/document and have it expand/enlarge without actually opening it
• I’d love to see a carousel that lets me thumb through more quickly
• I’m almost always in thumbnail view. I’d like to see them re-organize automatically when something is moved or deleted instead of leaving an empty space.
• AI options for photo editing.
• Easier pdf markups

• Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.

Incentivized

Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.

Incentivized

Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.

1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.

Incentivized

It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.

I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.

Incentivized

Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.

I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.

Incentivized

They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.

Customer service is amazing, they are always fast to respond and very helpful.

Incentivized

The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.

Incentivized

I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

Incentivized

I needed to stay current in improving my daily operations. Dropbox
was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.

Incentivized

I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.

SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.

Incentivized

I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.

Incentivized

It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.

Incentivized

Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.

Incentivized

• We have a safety net that we didn't have before.
• Key players are now backed up through an automated system that was easy to silently install.
• The resources used impacted our exchange server negatively and slowed email until it was disabled.

Incentivized

• When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
• I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.

• There were some opensource alternatives but we wanted something with better support which SugarSync offers.
• We achieved faster project collaboration with SugarSync.

Incentivized