Carbonite by OpenText vs. Keepit

Mozy Pro is a great fit, especially for small businesses that don't want to pursue a very large number of licenses, and don't have many TB of data to backup. The price per user is reasonable, and well within the budget of smaller businesses needing workstation backup solutions. For larger enterprises, there are other products that provide a lot more storage and better performance. We found Code42's product to be better for larger data backup needs.

Incentivized

Any company that deals with the retention of important data should have Keepit to ensure operational security and data confidentiality. In scenarios such as using file servers in SharePoint, Teams, or Google Workspace, it's a tool that offers complete integration and helps save IT a lot of time on security incidents or human errors in file deletion. The fact that it only restores what is not in the folder, or backs up each version of the file given the snapshot date you choose, is fantastic. Toda companhia que lida com retenção de dados importantes, deve ter o keepit para garantir a segurança da opeção e confidencialidade dos dados, cenários como utilização de file server de arquivos no sharepoint, equipes do teams ou google workspace é uma ferramenta que tem total integração e ajuda a poucar muito tempo da TI em incidentes de segurança ou erros humanos na exclusão de arquivos. o fato dele só restaurar o que não coném na pasta, ou fazer o backup de cada versão do arquivo dado o dia do snapshot que você escolhe é maravilhoso. This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Incentivized

• Performance Settings: Mozy can be configured to run very smoothly in the background with minimal performance degradation. It provides network bandwidth throttling, backup speed, and backing up only when idle option. From my own experience I usually do not notice any performance degradation when Mozy is running. Of course a good network or Internet connection is vital.
• Restore: file restoration is simple and intuitive. The user can restore logical backup sets (e.g. all photos) or file based (select the folder or file you want restored). Files and folders can be restored with the latest version or earlier version. Rename and overwrite options provide further flexibility.
• Sync: with Mozy you can sync file across multiple devices including mobile. Access to your corporate files via smart phone is a secure manner is very useful.

Incentivized

• The initial setup is easy and straightforward.
• The GUI is very easy to use and you can select and restore the data you need very fast.
• The restoration of data is very fast.
• The support team is very helpful in case any problems arise.

Incentivized

• The eVault process is so thorough, sometimes a simple deployment can take much longer than a customer expects.
• Their solutions in the past have been targeted to mid-sized to enterprise sized budgets. They now have solutions to fit the small business, but don't market them well.

Incentivized

• Providing more information on an ongoing restore job. Once you begin a restore or a data import, it seems to be impossible to see which user account that job is tied to.
• Its job percentages seem to be drastically inaccurate. It will say a job is 76% complete even though it has only restored 484MB of 8GB - but this is just a little annoying and not a real problem.

Incentivized

Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.

Incentivized

Keepit is an awesome product that garantees a result with a simple interface, and a quick configuration integration. Nowadays the service is really good and all requests have been replied to very quickly, and that´s important for our satisfaction. The possibility of multiple points recovery is a plus as well.

Incentivized

Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.

Incentivized

Such a simple solution to use. User friendly, intuitive, processes can be completed in minutes instead of hours with restoring from tape, and requesting the return of tapes from the off site location, thus saving many hours and cost of storage. Also gives the end user a better experience as files can be restored almost immediately.

Incentivized

Never had a single issue with availability, what you would expect from this type of provider, it is perfect.

Incentivized

No issues to report at all, pages are responsive, we have no other integrations, it is all good.

Incentivized

I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.

Incentivized

Support helped us to set up SSO and MFA with our Azure AD Accounts. Once when the backup was failing, they could help us to investigate the reason and find a stale account that was preventing the backup. They are really concerned that the backup works and not only want to close the ticket like other support hotlines.

Incentivized

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

Incentivized

The communication from KeepIT was on point, we did the implementation based on very little information as it was so easy to deploy, yet super powerful, it is a great tool.

Incentivized

Carbonite Server's direction wasn't really for cloud companies as they are more specialized in robust local backup services. I'm a novice when it comes to server backups and replication, but have learned and picked up a lot from talking to the customer center compared to Veeam where it's mostly just self-learning reading lots of documentation which could be overwhelming at times. We started using Veeam as most of our on-prem servers are ceasing operations as we slowly transition to the cloud. I would still use Carbonite as a fall-back option just in case the cloud fails us. Our company cannot afford to have downtimes as we work closely with a lot of contractors and every minute counts.

Incentivized

We focused on simplicity, data residency, and cost. Keepit stood out as the best option across all three. We didn’t want to manage or worry about where data was stored, as with tools like Veeam, and we didn’t need the extra features that came with platforms like Rubrik. Keepit offers a focused solution that fits our needs very well.

Incentivized

It has been fantastic, never mised a beat and restore test are always perfect.

Incentivized

• While EVault can become expensive if you have a lot of data to store, but you have to keep in mind that it does not cost you anything more to restore your data in the event of an emergency. Some systems give you a great upfront cost, until you actually need to retrieve your data.

Incentivized

• User productivity increase when the users didn't need to manually recreate data when it was lost. Estimation of past cases: 100,000 $ per year
• Company blackout on disasters: pricelessly :-)
• Admin cost reduction, no more tape changes and storage costs: 10,000 $ per year

Incentivized