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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Carbonite by OpenText

    Score7.1 out of 10
    N/ACarbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A

    Keepit

    Score9.4 out of 10
    N/AThe Keepit platform, from the company of the same name in Copenhagen, is a solution that protects cloud data, boasting simple deployment and restore options that enable users to recover historic data. The Keepit platform supports any Cloud Workload and offers full retention on the user's terms from one year to eternity. It features indexing and search to ensure users have a complete view of data. The solution features supports Microsoft Office 365, Dynamics 365, Google Workspace, and…N/A
    Pricing
    Carbonite by OpenTextKeepit
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Carbonite by OpenTextKeepit
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Carbonite by OpenTextKeepit
    Considered Both Products
    OpenText
    No answer on this topic
    Keepit
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    100%
    Would buy again
    77 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    100%
    Delivers good value for the price
    76 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    77 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    99%
    Lived up to sales and marketing promises
    70 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    74 Answers
    Features
    Carbonite by OpenTextKeepit
    Data Center Backup
    Comparison of Data Center Backup features of Carbonite by OpenText and Keepit
    Feature
    Carbonite by OpenText
    8.7
    24 Ratings
    2% above category average
    Keepit
    8.3
    45 Ratings
    3% below category average
    Universal recovery10.09 Ratings00 Ratings
    Instant recovery3.311 Ratings00 Ratings
    Recovery verification9.89 Ratings00 Ratings
    Business application protection9.015 Ratings00 Ratings
    Multiple backup destinations10.016 Ratings00 Ratings
    Incremental backup identification9.821 Ratings00 Ratings
    Backup to the cloud9.423 Ratings00 Ratings
    Deduplication and file compression9.013 Ratings00 Ratings
    Snapshots10.011 Ratings00 Ratings
    Flexible deployment8.812 Ratings00 Ratings
    Management dashboard8.812 Ratings8.245 Ratings
    Platform support8.813 Ratings00 Ratings
    Retention options5.914 Ratings8.544 Ratings
    Encryption9.914 Ratings8.342 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Carbonite by OpenText and Keepit
    Feature
    Carbonite by OpenText
    8.4
    3 Ratings
    1% below category average
    Keepit
    8.0
    38 Ratings
    1% above category average
    Continuous data protection8.33 Ratings00 Ratings
    Replication8.32 Ratings00 Ratings
    Operational reporting and analytics6.83 Ratings7.335 Ratings
    Malware protection9.01 Ratings8.423 Ratings
    Multi-location capabilities8.12 Ratings00 Ratings
    Ransomware Recovery10.02 Ratings8.426 Ratings
    SaaS Backup
    Comparison of SaaS Backup features of Carbonite by OpenText and Keepit
    Feature
    Carbonite by OpenText
    -
    Ratings
    Keepit
    8.3
    52 Ratings
    3% below category average
    SaaS Product Integration00 Ratings8.448 Ratings
    Multiple Data Restoration Options00 Ratings8.451 Ratings
    Data Auditing and Search00 Ratings8.349 Ratings
    Data Storage in the Cloud or On-Premises00 Ratings8.341 Ratings
    Best Alternatives
    Carbonite by OpenTextKeepit
    Small Businesses
    Acronis Cyber Protect
    Score8.7 out of 10
    Datto SaaS Protection (formerly Backupify)
    Score5.4 out of 10
    Medium-sized Companies
    MSP360 Backup
    Score7 out of 10
    Spanning Backup
    Score7.2 out of 10
    Enterprises
    Druva Security Cloud
    Score9.4 out of 10
    Veeam Data Cloud for Azure
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Carbonite by OpenTextKeepit
    Likelihood to Recommend
    8.9
    (49 ratings)
    8.5
    (77 ratings)
    Likelihood to Renew
    5.0
    (8 ratings)
    8.7
    (10 ratings)
    Usability
    8.7
    (3 ratings)
    8.8
    (6 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    8.2
    (3 ratings)
    9.1
    (6 ratings)
    Implementation Rating
    6.4
    (1 ratings)
    8.8
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Carbonite by OpenTextKeepit
    Likelihood to Recommend
    OpenText
    More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
    Incentivized
    Read full review
    Keepit
    Any company that deals with the retention of important data should have Keepit to ensure operational security and data confidentiality. In scenarios such as using file servers in SharePoint, Teams, or Google Workspace, it's a tool that offers complete integration and helps save IT a lot of time on security incidents or human errors in file deletion. The fact that it only restores what is not in the folder, or backs up each version of the file given the snapshot date you choose, is fantastic. Toda companhia que lida com retenção de dados importantes, deve ter o keepit para garantir a segurança da opeção e confidencialidade dos dados, cenários como utilização de file server de arquivos no sharepoint, equipes do teams ou google workspace é uma ferramenta que tem total integração e ajuda a poucar muito tempo da TI em incidentes de segurança ou erros humanos na exclusão de arquivos. o fato dele só restaurar o que não coném na pasta, ou fazer o backup de cada versão do arquivo dado o dia do snapshot que você escolhe é maravilhoso. This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
    Incentivized
    Read full review
    Pros
    OpenText
    • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
    • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
    • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
    Incentivized
    Read full review
    Keepit
    • Cross tenant restores, allows you to migrate mailboxes from one tenant to another.
    • Being able to backup multiple tenants/platforms from a single interface is awesome.
    • The setup and ongoing maintenance is great, articles on how to setup security and gain access to data in a secure way is also a great feature
    • The interface is very intuitive and easy to navigate, it hides an awful lot of power
    Incentivized
    Read full review
    Cons
    OpenText
    • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
    • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
    Incentivized
    Read full review
    Keepit
    • It would be great if they showed delta changes automatically instead of having to manually complete it
    • When completing a cross-tenant restore (which works well) the notifications are hard to understand and use GUID's instead of DisplayNames
    • It would be great if it backed up more than M365/Entra
    • Bulk restore limited to 5k items
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
    Incentivized
    Read full review
    Keepit
    Keepit is an awesome product that garantees a result with a simple interface, and a quick configuration integration. Nowadays the service is really good and all requests have been replied to very quickly, and that´s important for our satisfaction. The possibility of multiple points recovery is a plus as well.
    Incentivized
    Read full review
    Usability
    OpenText
    Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
    Incentivized
    Read full review
    Keepit
    Such a simple solution to use. User friendly, intuitive, processes can be completed in minutes instead of hours with restoring from tape, and requesting the return of tapes from the off site location, thus saving many hours and cost of storage. Also gives the end user a better experience as files can be restored almost immediately.
    Incentivized
    Read full review
    Reliability and Availability
    OpenText
    No answers on this topic
    Keepit
    Never had a single issue with availability, what you would expect from this type of provider, it is perfect.
    Incentivized
    Read full review
    Performance
    OpenText
    No answers on this topic
    Keepit
    No issues to report at all, pages are responsive, we have no other integrations, it is all good.
    Incentivized
    Read full review
    Support Rating
    OpenText
    I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
    Incentivized
    Read full review
    Keepit
    Support helped us to set up SSO and MFA with our Azure AD Accounts. Once when the backup was failing, they could help us to investigate the reason and find a stale account that was preventing the backup. They are really concerned that the backup works and not only want to close the ticket like other support hotlines.
    Incentivized
    Read full review
    Implementation Rating
    OpenText
    We had appliance and we just needed to setup the Director Console which was straight forward and easy.
    Incentivized
    Read full review
    Keepit
    The communication from KeepIT was on point, we did the implementation based on very little information as it was so easy to deploy, yet super powerful, it is a great tool.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
    Incentivized
    Read full review
    Keepit
    We previously used Veeam to backup data from O365 to local servers. We had other SaaS platforms we needed to include and move from local to cloud backups. While Veeam does have multiple cloud options but compared with Keepit it was overly complicated and less cost effective. Keepit was a no-brainer in terms of simplicity and having a single 360 dashboard.
    Incentivized
    Read full review
    Scalability
    OpenText
    No answers on this topic
    Keepit
    It has been fantastic, never mised a beat and restore test are always perfect.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • We have a safety net that we didn't have before.
    • Key players are now backed up through an automated system that was easy to silently install.
    • The resources used impacted our exchange server negatively and slowed email until it was disabled.
    Incentivized
    Read full review
    Keepit
    • User productivity increase when the users didn't need to manually recreate data when it was lost. Estimation of past cases: 100,000 $ per year
    • Company blackout on disasters: pricelessly :-)
    • Admin cost reduction, no more tape changes and storage costs: 10,000 $ per year
    Incentivized
    Read full review
    ScreenShots

    Keepit Screenshots

    Screenshot of Login screenScreenshot of Connectors PageScreenshot of Configuration Pop Up for MicrosoftScreenshot of Job MonitorScreenshot of Restore Pop Up