Carbonite by OpenText vs. Veeam Backup for AWS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite by OpenText
Score 7.6 out of 10
N/A
Carbonite by OpenText (also replacing the former EVault products acquired from Seagate in 2016) is a cloud backup solution for small business. Designed to recover anything from a single file to an entire system with the click of a button, Carbonite users can protect virtually any type of file.N/A
Veeam Backup for AWS
Score 8.2 out of 10
N/A
Veeam® delivers native, automated AWS backup and disaster recovery to protect and manage Amazon EC2, Amazon RDS, Amazon EFS and Amazon VPC data. Veeam states it is built with simplicity, scalability, savings and security in mind, so users can eliminate the risk of data loss for AWS services.
$40
per year instance
Pricing
Carbonite by OpenTextVeeam Backup for AWS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Carbonite by OpenTextVeeam Backup for AWS
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Carbonite by OpenTextVeeam Backup for AWS
Features
Carbonite by OpenTextVeeam Backup for AWS
Data Center Backup
Comparison of Data Center Backup features of Product A and Product B
Carbonite by OpenText
8.9
24 Ratings
3% above category average
Veeam Backup for AWS
8.2
79 Ratings
5% below category average
Universal recovery10.09 Ratings8.078 Ratings
Instant recovery3.811 Ratings8.977 Ratings
Recovery verification9.79 Ratings8.076 Ratings
Business application protection9.015 Ratings8.169 Ratings
Multiple backup destinations10.016 Ratings8.276 Ratings
Incremental backup identification9.721 Ratings8.074 Ratings
Backup to the cloud9.623 Ratings8.078 Ratings
Deduplication and file compression9.013 Ratings8.471 Ratings
Snapshots10.011 Ratings8.371 Ratings
Flexible deployment8.912 Ratings8.471 Ratings
Management dashboard8.912 Ratings8.673 Ratings
Platform support8.913 Ratings8.671 Ratings
Retention options6.714 Ratings8.170 Ratings
Encryption9.814 Ratings7.870 Ratings
Enterprise Backup
Comparison of Enterprise Backup features of Product A and Product B
Carbonite by OpenText
8.6
3 Ratings
1% above category average
Veeam Backup for AWS
8.2
82 Ratings
3% below category average
Continuous data protection8.73 Ratings8.977 Ratings
Replication8.62 Ratings9.075 Ratings
Operational reporting and analytics7.23 Ratings8.975 Ratings
Malware protection9.01 Ratings7.062 Ratings
Multi-location capabilities8.32 Ratings7.173 Ratings
Ransomware Recovery10.02 Ratings7.938 Ratings
Best Alternatives
Carbonite by OpenTextVeeam Backup for AWS
Small Businesses
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
Cove Data Protection
Cove Data Protection
Score 9.8 out of 10
Medium-sized Companies
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Enterprises
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
Bacula Enterprise
Bacula Enterprise
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Carbonite by OpenTextVeeam Backup for AWS
Likelihood to Recommend
9.1
(49 ratings)
8.9
(115 ratings)
Likelihood to Renew
5.0
(8 ratings)
7.2
(11 ratings)
Usability
8.9
(3 ratings)
9.0
(12 ratings)
Availability
-
(0 ratings)
8.9
(106 ratings)
Performance
-
(0 ratings)
7.3
(8 ratings)
Support Rating
8.2
(3 ratings)
8.0
(11 ratings)
In-Person Training
-
(0 ratings)
7.5
(2 ratings)
Online Training
-
(0 ratings)
7.2
(4 ratings)
Implementation Rating
6.4
(1 ratings)
7.0
(8 ratings)
Configurability
-
(0 ratings)
6.9
(6 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.8
(6 ratings)
Ease of integration
-
(0 ratings)
6.6
(5 ratings)
Product Scalability
-
(0 ratings)
7.7
(9 ratings)
Professional Services
-
(0 ratings)
6.8
(5 ratings)
Vendor post-sale
-
(0 ratings)
6.8
(6 ratings)
Vendor pre-sale
-
(0 ratings)
7.0
(6 ratings)
User Testimonials
Carbonite by OpenTextVeeam Backup for AWS
Likelihood to Recommend
OpenText
More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.
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Veeam Software
I like the idea of using this product for backups and cold storage. This allows for long retention times and a very low cost. The ability to quickly restore and the efficiency of all the products involved. I haven't come across scenarios where it isn't appropriate. I don't have a lot of experience so for me, it works well in my cases.
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Pros
OpenText
  • Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
  • Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
  • Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.
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Veeam Software
  • Veeam Backup for AWS provides a comprehensive backup and disaster recovery solution for AWS workloads.
  • It's very easily integrated with the AWS cloud.
  • The Simple and intuitive user interface of Veeam Backup for AWS makes it easy to set up and manage backups for AWS instances.
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Cons
OpenText
  • While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
  • A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.
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Veeam Software
  • We have never managed to use Veeam for Azure or GCP. It works well with AWS.
  • A client needed a multi-cloud DR solution management but we had a security issue and could find a solution from Veeam Backup for AWS.
  • Usually, you need a dedicated resource to monitor when the number of workloads is high. That adds to the cost.
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Likelihood to Renew
OpenText
Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.
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Veeam Software
We have been using Veeam Backup for AWS for our cloud hosted solutions for the last several years and will continue to do so. The ease of use and available support staff make the learning curve for use nearly flat in our case and having Veeam Backup for on-premise workloads makes the decision easy.
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Usability
OpenText
Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.
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Veeam Software
The UI and the integration is good with the product. so far
has not encountered any major challenges while using the UI. of course, this is
user perspective. Few users suggested some different view that it should be
change father should have some different options but overall the feedback about
UI is positive and no major issues encountered by using the UI or forsake of
this usability.
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Reliability and Availability
OpenText
No answers on this topic
Veeam Software
Veeam Backup has never failed me, whenever we have needed to recover data it has worked flawlessly. It is highly available and I do not know of of a situation where our business has needed Veeam Backup fo AWS and has not been able to access or use it in some way.
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Performance
OpenText
No answers on this topic
Veeam Software
We have not really noticed much difference and only notice it when doing work afterhours with our veeam being backed up. However, this is not the case as we do not do this often and hence we don't really have any real challenges for performance issues. Overall, we find that the performance is pretty good
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Support Rating
OpenText
I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.
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Veeam Software
One of the best and leading backup solution with central management for all Virtual Servers, Physical servers and Application level backup. Migrated from distributed backup solution running at each site to central VEEAM solution which has reduced overhead of backup administrator and improves the backup performance. Veeam team is very supportive in solution design, taken care of all our requirements and provided the cost effective solution.
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In-Person Training
OpenText
No answers on this topic
Veeam Software
We had only one due to the pandemic, but we remember really enjoying the help. Someone came to our site and walked us through the process and we had lots of time to ask questions and got really helpful solutions and tips and tricks to make sure that staff would understand and learn how to use it
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Online Training
OpenText
No answers on this topic
Veeam Software
The training provided online was good. The training was restrictive to users but was content was good and informative. The information provided was relevent and flow was maintained well. The Question and answers were good and supported well. Need to have more material provided with the training and will support users to adopt train the trainer approach.
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Implementation Rating
OpenText
We had appliance and we just needed to setup the Director Console which was straight forward and easy.
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Veeam Software
We were pretty happy with our implementation as it was simple to deploy and we followed the technical guide online with out much technical assistance from vendor support. We had also tested and streamlined a process based on our own documentation for our own company which was simple to follow overall for deploying into AWS for future instances
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Alternatives Considered
OpenText
Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.
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Veeam Software
I had looked at N2WS Backup & Recovery backup and disaster recovery solution for AWS environments. But while it provides similar backup and recovery capabilities as Veeam Backup for AWS, it lacks some of the advanced features such as instant VM recovery, file-level recovery, and integration with Veeam Backup & Replication.
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Contract Terms and Pricing Model
OpenText
No answers on this topic
Veeam Software
Overall, we pretty happy with the way it is contracted and the pricing structure. However, as stated we got it on promotion so we wont know until what it is after the 3 years but at this stage we are pretty happy with the product and the pricing from the commercial aspect
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Scalability
OpenText
No answers on this topic
Veeam Software
We have using this solution since 2020. In that moment we had four Host Linux and today we have forty vm Linux and Windows. The solution work fine as with few vm as multiples vm. The backup operators lovely this feacture, because keep simple his duties. Finally, we use the same solution for AWS, Azure or onpremise. This is great characteristic for skill transfer over backup team!
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Professional Services
OpenText
No answers on this topic
Veeam Software
Generally satisfied
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Return on Investment
OpenText
  • We have a safety net that we didn't have before.
  • Key players are now backed up through an automated system that was easy to silently install.
  • The resources used impacted our exchange server negatively and slowed email until it was disabled.
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Veeam Software
  • The only thing is that you have to make sure you understand your AWS costs if your retention periods are not kept under control.
  • ROI is hard to prove until the moment you need to restore your workload.
  • Time-saving is something that comes to mind. Before Veeam, we used to spend/waste a lot of time verifying and testing our backup and restore. Veeam makes it easy with its SureBackup technology.
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ScreenShots

Veeam Backup for AWS Screenshots

Screenshot of Overview page detailing high-level information like alarms, protected instances, policies, and session information.Screenshot of Policies page detailing available policies, status and sessions log.Screenshot of Estimated monthly costs in policy wizard for snapshots, replicas, backups, traffic and transactions for machines in a policy.Screenshot of File Level Recovery, where individual files and folders can be searched and browsed for granular recovery.