CardConnect vs. iATS Payments

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Incentivized

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.

Incentivized

• Monitoring payments.
• For payment, there is an online user interface.
• Creating pre-made personalized billing bundles.

Incentivized

• Excellent customer service
• Can process ACH transactions as recurring donations
• Integrates with Salesforce
• Records name of credit card holder in iATS reports
• Can process recurring donations on a monthly, quarterly, or yearly basis

Incentivized

• customer service
• stealing money
• unclear contract/forever changing contract terms

• Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
• Include Discover card transactions in the same deposit with the other cards.
• Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

Incentivized

CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.

There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need

Incentivized

We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.

Incentivized

Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.

Incentivized

• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

• Increased donations.
• Increased monthly recurring gifts.
• Decreased use of Discover cards (we discourage using Discover cards).

Incentivized