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Certinia PS Cloud vs. Microsoft Dynamics GP vs. SAP Business One

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Certinia PS Cloud

    Score8.9 out of 10
    N/ACertinia PS Cloud software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com, it utilizes the same data for sales, services and finance on one system.N/A

    Microsoft Dynamics GP

    Score5.4 out of 10
    N/AMicrosoft Dynamics GP is an ERP software with accounting capabilities. It includes various packs for customizability and features tailored to specific industries’ needs. GP is offered as a perpetual license or subscription.N/A

    SAP Business One

    Score8.5 out of 10
    N/ASAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.

    $99

    per month

    Pricing
    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Limited
    $99.00
    per month
    Starter
    $110.00
    per month
    Pro
    $132.00
    per month
    Offerings
    Pricing Offerings
    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeRequiredNo setup feeNo setup fee
    Additional DetailsCertinia Professional Services Cloud software follows a subscription-based pricing model that is typically structured according to the number of users and the level of features required. The software’s pricing may vary depending on the organization’s size and needs, with options to select modules or add-ons for additional functionality. Specific pricing details may require a consultation or quote from Certinia for tailored solutions.
    More Pricing Information
    Community Pulse
    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
    Considered Multiple Products
    Certinia
    Chose Certinia PS Cloud
    We were previously an OpenAir customer. The key reason for moving to FinancialForce PSA was the very tight integration with Salesforce.com. Salesforce.com is a core system at our company, the fact that FinancialForce PSA was built on the force.com platform made it very easy for …
    Incentivized
    Microsoft
    Chose Microsoft Dynamics GP
    Microsoft Dynamics GP is one of the best ERP's for a medium or small business in the market today. When we were looking for the right software, it had already a connection developed with our 3rd party logistics system, so the decision was pretty easy since the logistic / supply …
    Incentivized
    SAP
    Chose SAP Business One
    We choose SAP Business one because it is most reliable and popular ERP solution than Microsoft Dynamics GP.
    Incentivized
    Chose SAP Business One
    SAP Business One is one of the best ERPs for a medium or small business in the market today. It has a wide variety of modules and it is really easy to use and set up. You can trace every transaction and know what user performs it, at what time, and in which date, for all your …
    Incentivized
    Chose SAP Business One
    SAP Business One is more user and budget friendly.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    33%
    Would buy again
    2 Answers
    92%
    Would buy again
    11 Answers
    Delivers good value for the price
    No answers on this topic
    83%
    Delivers good value for the price
    5 Answers
    91%
    Delivers good value for the price
    10 Answers
    Happy with the feature set
    No answers on this topic
    83%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    80%
    Implementation went as expected
    8 Answers
    Features
    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
    Payroll Management
    Comparison of Payroll Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    6.4
    20 Ratings
    17% below category average
    SAP Business One
    9.9
    12 Ratings
    27% above category average
    Pay calculation00 Ratings6.219 Ratings10.011 Ratings
    Benefit plan administration00 Ratings5.815 Ratings10.09 Ratings
    Direct deposit files00 Ratings7.518 Ratings9.510 Ratings
    Salary revision and increment management00 Ratings6.517 Ratings00 Ratings
    Reimbursement management00 Ratings6.016 Ratings00 Ratings
    Customization
    Comparison of Customization features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    4.3
    27 Ratings
    55% below category average
    SAP Business One
    9.9
    40 Ratings
    27% above category average
    API for custom integration00 Ratings2.526 Ratings9.738 Ratings
    Plug-ins00 Ratings6.021 Ratings10.037 Ratings
    Security
    Comparison of Security features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    6.8
    40 Ratings
    18% below category average
    SAP Business One
    9.9
    44 Ratings
    16% above category average
    Single sign-on capability00 Ratings5.532 Ratings9.736 Ratings
    Role-based user permissions00 Ratings8.140 Ratings10.043 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    5.3
    41 Ratings
    38% below category average
    SAP Business One
    9.0
    45 Ratings
    18% above category average
    Dashboards00 Ratings3.429 Ratings8.940 Ratings
    Standard reports00 Ratings6.139 Ratings9.345 Ratings
    Custom reports00 Ratings6.439 Ratings8.941 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    5.0
    48 Ratings
    42% below category average
    SAP Business One
    5.9
    46 Ratings
    27% below category average
    Accounts payable00 Ratings6.345 Ratings9.746 Ratings
    Accounts receivable00 Ratings5.736 Ratings10.045 Ratings
    Cash management00 Ratings6.336 Ratings00 Ratings
    Bank reconciliation00 Ratings5.541 Ratings00 Ratings
    Expense management00 Ratings4.431 Ratings00 Ratings
    Time tracking00 Ratings8.014 Ratings00 Ratings
    Fixed asset management00 Ratings4.428 Ratings00 Ratings
    Multi-currency support00 Ratings2.619 Ratings00 Ratings
    Multi-division support00 Ratings3.026 Ratings00 Ratings
    Regulations compliance00 Ratings3.214 Ratings00 Ratings
    Electronic tax filing00 Ratings9.012 Ratings00 Ratings
    Self-service portal00 Ratings7.012 Ratings00 Ratings
    Global Financial Support00 Ratings6.07 Ratings9.928 Ratings
    Primary and Secondary Ledgers00 Ratings4.721 Ratings8.831 Ratings
    Intercompany Accounting00 Ratings3.618 Ratings00 Ratings
    Localizations00 Ratings4.513 Ratings00 Ratings
    Journals and Reconciliations00 Ratings4.526 Ratings9.638 Ratings
    Enterprise Accounting00 Ratings2.616 Ratings00 Ratings
    Configurable Accounting00 Ratings3.517 Ratings9.436 Ratings
    Centralized Rules Framework00 Ratings3.214 Ratings00 Ratings
    Standardized Processes00 Ratings6.119 Ratings9.641 Ratings
    Inventory Management
    Comparison of Inventory Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    4.2
    26 Ratings
    54% below category average
    SAP Business One
    9.4
    45 Ratings
    16% above category average
    Inventory tracking00 Ratings5.524 Ratings9.745 Ratings
    Automatic reordering00 Ratings1.013 Ratings9.931 Ratings
    Location management00 Ratings4.018 Ratings10.041 Ratings
    Manufacturing module00 Ratings3.415 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    3.6
    25 Ratings
    69% below category average
    SAP Business One
    8.1
    43 Ratings
    2% above category average
    Pricing00 Ratings3.718 Ratings9.941 Ratings
    Order entry00 Ratings3.721 Ratings9.943 Ratings
    Credit card processing00 Ratings1.012 Ratings9.724 Ratings
    Cost of goods sold00 Ratings5.025 Ratings9.742 Ratings
    Order Orchestration00 Ratings4.99 Ratings10.033 Ratings
    End-to-end order visibility00 Ratings3.312 Ratings00 Ratings
    Order exception Resolution00 Ratings3.37 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    7.4
    39 Ratings
    2% below category average
    Billing Management00 Ratings00 Ratings9.734 Ratings
    Cash and Asset Management00 Ratings00 Ratings10.030 Ratings
    Travel & Expense Management00 Ratings00 Ratings9.823 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings00 Ratings9.928 Ratings
    Period Close00 Ratings00 Ratings9.535 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    7.0
    19 Ratings
    8% below category average
    Budgeting and Forecasting00 Ratings00 Ratings7.017 Ratings
    Project Costing00 Ratings00 Ratings7.016 Ratings
    Cost Capture00 Ratings00 Ratings7.016 Ratings
    Capital Project Management00 Ratings00 Ratings7.011 Ratings
    Customer Contract Compliance00 Ratings00 Ratings7.014 Ratings
    Project Revenue Recognition00 Ratings00 Ratings6.116 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    9.1
    17 Ratings
    25% above category average
    Project Planning and Scheduling00 Ratings00 Ratings9.916 Ratings
    Task Insight for Project Managers00 Ratings00 Ratings9.913 Ratings
    Project Mobile Functionality00 Ratings00 Ratings9.612 Ratings
    Definable Resource Pools00 Ratings00 Ratings9.810 Ratings
    Grants Management
    Comparison of Grants Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    8.4
    16 Ratings
    12% above category average
    Award Lifecycle Management00 Ratings00 Ratings10.010 Ratings
    Procurement
    Comparison of Procurement features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    8.5
    19 Ratings
    18% above category average
    Bids Analyzed and Compared00 Ratings00 Ratings9.912 Ratings
    Contract Authoring00 Ratings00 Ratings10.013 Ratings
    Contract Repository00 Ratings00 Ratings9.211 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings00 Ratings9.615 Ratings
    Supplier Management00 Ratings00 Ratings9.614 Ratings
    Risk Management
    Comparison of Risk Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    8.6
    11 Ratings
    24% above category average
    Risk Repository00 Ratings00 Ratings9.59 Ratings
    Control Management00 Ratings00 Ratings9.110 Ratings
    Control Efficiency Assessments00 Ratings00 Ratings9.19 Ratings
    Issue Detection00 Ratings00 Ratings9.110 Ratings
    Remediation and Certification00 Ratings00 Ratings10.07 Ratings
    Logistics
    Comparison of Logistics features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    8.1
    25 Ratings
    14% above category average
    Transportation Planning and Optimization00 Ratings00 Ratings9.817 Ratings
    Transportation Execution Management00 Ratings00 Ratings9.515 Ratings
    Trade and Customs Management00 Ratings00 Ratings9.615 Ratings
    Fulfillment Management00 Ratings00 Ratings9.718 Ratings
    Warehouse Workforce Management00 Ratings00 Ratings9.816 Ratings
    Manufacturing
    Comparison of Manufacturing features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    9.2
    21 Ratings
    21% above category average
    Production Process Design00 Ratings00 Ratings9.719 Ratings
    Production Management00 Ratings00 Ratings10.019 Ratings
    Configuration Management00 Ratings00 Ratings9.715 Ratings
    Work Execution00 Ratings00 Ratings9.717 Ratings
    Manufacturing Costs00 Ratings00 Ratings9.817 Ratings
    Supply Chain
    Comparison of Supply Chain features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    8.0
    27 Ratings
    9% above category average
    Forecasting00 Ratings00 Ratings8.625 Ratings
    Inventory Planning00 Ratings00 Ratings8.227 Ratings
    Performance Monitoring00 Ratings00 Ratings8.121 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Certinia PS Cloud and Microsoft Dynamics GP and SAP Business One
    Feature
    Certinia PS Cloud
    -
    Ratings
    Microsoft Dynamics GP
    -
    Ratings
    SAP Business One
    9.6
    19 Ratings
    26% above category average
    Proposal Management00 Ratings00 Ratings8.015 Ratings
    Product Master Data Management00 Ratings00 Ratings9.317 Ratings
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    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
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    Autotask PSA
    Score7.7 out of 10
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    Score4.2 out of 10
    Zoho One
    Score9.2 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    MYOB
    Score8.3 out of 10
    Zoho One
    Score9.2 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    No answers on this topic
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
    Likelihood to Recommend
    9.0
    (13 ratings)
    4.0
    (54 ratings)
    9.0
    (51 ratings)
    Likelihood to Renew
    9.0
    (3 ratings)
    9.9
    (7 ratings)
    4.6
    (9 ratings)
    Usability
    8.0
    (2 ratings)
    5.4
    (10 ratings)
    9.1
    (15 ratings)
    Availability
    9.0
    (1 ratings)
    10.0
    (2 ratings)
    9.0
    (3 ratings)
    Performance
    7.0
    (1 ratings)
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (3 ratings)
    7.0
    (5 ratings)
    9.0
    (11 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    7.7
    (2 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    4.5
    (2 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    8.2
    (3 ratings)
    2.8
    (24 ratings)
    CPA Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Certinia PS CloudMicrosoft Dynamics GPSAP Business One
    Likelihood to Recommend
    Certinia
    PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
    Incentivized
    Read full review
    Microsoft
    Microsoft Dynamics GP is well-suited for our environment, as we pay a diverse group of employees, including on-the-road drivers, shop employees (some in other locations), and office employees. It easily tracks time off, taxes, pay, etc. The reporting allows us to verify with our drivers how they are paid each week, whether it be through mileage or stop-offs.
    Incentivized
    Read full review
    SAP
    SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
    Incentivized
    Read full review
    Pros
    Certinia
    • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
    • Projects are easily created, as well as milestones and assignments.
    • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
    • Resources are easily managed by using the Resource Planner
    • FinancialForce PSA support is outstanding!
    Read full review
    Microsoft
    • Great Plains started as back office/accounting, and that is still it's strong suit.
    • SQL and the GP programming language, Dexterity, provide a robust, scalable, and stable platform with well documented maintenance and repair procedures. Relatively easy to manage, tune, and support.
    • Microsoft support for GP verges on "particularly well". Doesn't quite get there but good enough once you know what you're doing
    • Strong partner network, including the GP User Group (GPUG)
    Incentivized
    Read full review
    SAP
    • SAP Business One is more suitable for small and medium scale enterprises
    • SAP Business One is : analytics, mobile technologies, cloud technologies
    • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
    • An important key features of SAP Business One is Reporting and Analytics.
    Incentivized
    Read full review
    Cons
    Certinia
    • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
    • Tool is ideal for managing a services business. It is not yet a project manager tool.
    • Limited reporting
    • Maturing change order process
    • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
    • The underlying SalesForce UI is constrained and can be keystroke intensive at times
    • Limited archiving of historical data
    Read full review
    Microsoft
    • With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
    • I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.
    Incentivized
    Read full review
    SAP
    • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
    • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
    • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
    Incentivized
    Read full review
    Likelihood to Renew
    Certinia
    There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
    Read full review
    Microsoft
    Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.
    Incentivized
    Read full review
    SAP
    As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
    Incentivized
    Read full review
    Usability
    Certinia
    It is maturing and does what it does well although it is not fully complete.

    Integration to SF is great.

    Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

    There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

    The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

    Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
    Read full review
    Microsoft
    Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.
    Incentivized
    Read full review
    SAP
    I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
    Incentivized
    Read full review
    Reliability and Availability
    Certinia
    We have maybe had 1-2 outages over 3 years.
    Read full review
    Microsoft
    No answers on this topic
    SAP
    The SAP Business One software is up and running every time
    you need it as it was planned. In more than 6 years that we have been
    using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
    Incentivized
    Read full review
    Performance
    Certinia
    Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
    Read full review
    Microsoft
    No answers on this topic
    SAP
    SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
    Incentivized
    Read full review
    Support Rating
    Certinia
    Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
    Read full review
    Microsoft
    The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.
    Incentivized
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    SAP
    I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
    Incentivized
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    In-Person Training
    Certinia
    It was fine.
    Read full review
    Microsoft
    No answers on this topic
    SAP
    The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
    Incentivized
    Read full review
    Online Training
    Certinia
    No answers on this topic
    Microsoft
    No answers on this topic
    SAP
    Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
    Incentivized
    Read full review
    Implementation Rating
    Certinia
    Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
    Read full review
    Microsoft
    Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.
    Incentivized
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    SAP
    These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
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    Alternatives Considered
    Certinia
    FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
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    Microsoft
    I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.
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    SAP
    SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
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    Scalability
    Certinia
    No answers on this topic
    Microsoft
    The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution
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    SAP
    For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
    Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
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    Return on Investment
    Certinia
    • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
    • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
    • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
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    Microsoft
    • Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
    • Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
    • Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!
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    SAP
    • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
    • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
    • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
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