What users are saying about
95 Ratings
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Top Rated
286 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Workplace from Meta

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Top Rated
286 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Project Management

    8.0

    Chatter

    80%

    Workplace from Meta

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 7/7 features

    Task Management

    8.4
    84%
    36 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Scheduling

    7.8
    78%
    30 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.5
    85%
    32 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.8
    78%
    49 Ratings
    N/A
    0 Ratings

    Search

    7.6
    76%
    44 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Communication

    8.4

    Chatter

    84%

    Workplace from Meta

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Chat

    8.8
    88%
    50 Ratings
    N/A
    0 Ratings

    Notifications

    7.5
    75%
    53 Ratings
    N/A
    0 Ratings

    Discussions

    8.2
    82%
    51 Ratings
    N/A
    0 Ratings

    Surveys

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    8.6
    86%
    20 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Chatter

    83%

    Workplace from Meta

    Feature Set Not Supported
    N/A
    Chatter ranks higher in 8/8 features

    Versioning

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Video files

    8.4
    84%
    33 Ratings
    N/A
    0 Ratings

    Audio files

    7.7
    77%
    30 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.5
    85%
    41 Ratings
    N/A
    0 Ratings

    Access control

    7.8
    78%
    34 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Device sync

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Chatter is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Workplace from Meta is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.9

    Chatter

    89%
    56 Ratings
    7.5

    Workplace from Meta

    75%
    56 Ratings

    Likelihood to Renew

    8.1

    Chatter

    81%
    2 Ratings

    Workplace from Meta

    N/A
    0 Ratings

    Usability

    7.3

    Chatter

    73%
    7 Ratings
    5.6

    Workplace from Meta

    56%
    2 Ratings

    Support Rating

    7.5

    Chatter

    75%
    53 Ratings
    8.3

    Workplace from Meta

    83%
    44 Ratings

    Likelihood to Recommend

    Chatter

    [Chatter] is the tool that makes our relations
    stronger. It provides advanced ways of communication. I have trained my many
    team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
    customers. It will surely enhance the productivity of your organization.
    Yolanda Pouwels | TrustRadius Reviewer

    Workplace from Meta

    Well suited: - leadership communication. When our CEO posts a video to all company - it always gets the highest engagement- recognition/achievements posts - live streams for education, knowledge sharing - we are a company of 12000 associates and there is no other corporate channel for us to gather more than 500 people in one place.Less appropriate: - sharing some very targetted messages - it's impossible to do at Workplace without creating a group. So we use email channel for such targetted communications- instant communication like in a chat (probably it's less appropriate in our specific case because we use MS Teams for such quick communication instead of WP chats)
    Anonymous | TrustRadius Reviewer

    Pros

    Chatter

    • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
    • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
    • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
    Glen Tylee | TrustRadius Reviewer

    Workplace from Meta

    • Bring groups of people together to share info, stories, updates, etc.
    • The chat app is pretty decent.
    • Workplace Live is a good large-group meeting broadcast platform.
    • It's pretty intuitive to use for anyone who's used Facebook.
    • It provides different levels of "security" for groups, allowing you to have open, closed, and "secret" groups.
    • It's easy to paste images into your posts and comments, without having to necessarily go through the process of saving an image as a file, etc.
    • It has search capabilities for finding old information.
    • It's available for both desktop/laptop and mobile devices.
    • It's secured to allow only those within the company to see company-related info (but it also has a few inter-company groups, which can be useful, too).
    • Workplace Chat has the ability to set it to Do Not Disturb.
    • You can set notifications, including email notifications, if you want to be alerted to new activity in your groups, etc.
    • You can use Markdown to format your text
    Laura Gillenwater | TrustRadius Reviewer

    Cons

    Chatter

    • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
    • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
    • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
    • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
    • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
    • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
    Joseph C. Chang | TrustRadius Reviewer

    Workplace from Meta

    • It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
    • The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
    • An admin control dashboard would be really effective and even more so with more users on the platform.
    David Faustina | TrustRadius Reviewer

    Pricing Details

    Chatter

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Chatter Editions & Modules

    Additional Pricing Details

    Workplace from Meta

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $4 per month per user

    Workplace from Meta Editions & Modules

    Edition
    Workplace Core$4.001
    Enterprise Live$2.001
    Enhanced Admin & Support$2.001
    1. per month per user
    Additional Pricing Details

    Likelihood to Renew

    Chatter

    Chatter 8.1
    Based on 2 answers
    Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
    Joseph C. Chang | TrustRadius Reviewer

    Workplace from Meta

    No score
    No answers yet
    No answers on this topic

    Usability

    Chatter

    Chatter 7.3
    Based on 7 answers
    It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
    Anonymous | TrustRadius Reviewer

    Workplace from Meta

    Workplace from Meta 5.6
    Based on 2 answers
    Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Chatter

    Chatter 7.5
    Based on 53 answers
    If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
    Anonymous | TrustRadius Reviewer

    Workplace from Meta

    Workplace from Meta 8.3
    Based on 44 answers
    Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
    Rahul Kumar | TrustRadius Reviewer

    Alternatives Considered

    Chatter

    Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
    Naveen Gabrani | TrustRadius Reviewer

    Workplace from Meta

    Workplace by Facebook is so much more than just a project management tool like Basecamp or Slack. The ability to disseminate information to employees is easier and better with Workplace by Facebook. It can also be used for informal messaging and sharing of information. It combines the best features of both with the same look and feel as Facebook.
    Adam Montgomery | TrustRadius Reviewer

    Return on Investment

    Chatter

    • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
    • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
    • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
    Anonymous | TrustRadius Reviewer

    Workplace from Meta

    • We can meet the project times, that with the communication in real time.
    • We provide solutions to our suppliers in a reliable and efficient manner.
    • When a business can save time and at the same time respond to the demands of customers, this translates into greater market capture of action for the company.
    Marlon Seijas | TrustRadius Reviewer

    Screenshots

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