Chatter vs Workplace from Meta

• Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
• One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
• Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

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• Bring groups of people together to share info, stories, updates, etc.
• The chat app is pretty decent.
• Workplace Live is a good large-group meeting broadcast platform.
• It's pretty intuitive to use for anyone who's used Facebook.
• It provides different levels of "security" for groups, allowing you to have open, closed, and "secret" groups.
• It's easy to paste images into your posts and comments, without having to necessarily go through the process of saving an image as a file, etc.
• It has search capabilities for finding old information.
• It's available for both desktop/laptop and mobile devices.
• It's secured to allow only those within the company to see company-related info (but it also has a few inter-company groups, which can be useful, too).
• Workplace Chat has the ability to set it to Do Not Disturb.
• You can set notifications, including email notifications, if you want to be alerted to new activity in your groups, etc.
• You can use Markdown to format your text

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• Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
• On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
• On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
• On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
• For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
• The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.

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• It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
• The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
• An admin control dashboard would be really effective and even more so with more users on the platform.

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• Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
• Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
• Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.

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• We can meet the project times, that with the communication in real time.
• We provide solutions to our suppliers in a reliable and efficient manner.
• When a business can save time and at the same time respond to the demands of customers, this translates into greater market capture of action for the company.

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