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Chrome Remote Desktop vs. Heimdal Patch and Asset Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.5 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    Heimdal Patch and Asset Management

    Score10 out of 10
    N/AHeimdal Patch and Asset Management is a cloud-based tool that automates OS and third-party updates. The automated patch management solution delivers updates within 4 hours of vendor release, after scanning for malware, removing unwanted software, and checking that the patch installs and works correctly. Once installed, Heimdal’s lightweight agent is able to define granular group policies and orchestrate patching across Windows, macOS, and Linux - no extra…N/A
    Pricing
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Considered Both Products
    Google
    No answer on this topic
    Heimdal Security
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    7 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    71%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and Heimdal Patch and Asset Management
    Feature
    Chrome Remote Desktop
    8.3
    21 Ratings
    5% above category average
    Heimdal Patch and Asset Management
    -
    Ratings
    Screen sharing6.720 Ratings00 Ratings
    File transfer7.611 Ratings00 Ratings
    Instant message7.06 Ratings00 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings00 Ratings
    Access to sleeping/powered-off computers9.610 Ratings00 Ratings
    Over-the-Internet remote session9.221 Ratings00 Ratings
    Initiate remote control from mobile8.017 Ratings00 Ratings
    Remote management of servers & workstations9.319 Ratings00 Ratings
    Remote Active Directory® management7.05 Ratings00 Ratings
    Centralized management dashboard9.08 Ratings00 Ratings
    Session record9.05 Ratings00 Ratings
    Annotations9.04 Ratings00 Ratings
    Monitoring and Alerts9.04 Ratings00 Ratings
    Multi-platform remote control7.015 Ratings00 Ratings
    Threat Intelligence
    Comparison of Threat Intelligence features of Chrome Remote Desktop and Heimdal Patch and Asset Management
    Feature
    Chrome Remote Desktop
    -
    Ratings
    Heimdal Patch and Asset Management
    7.7
    4 Ratings
    5% below category average
    Network Analytics00 Ratings8.52 Ratings
    Threat Recognition00 Ratings7.82 Ratings
    Vulnerability Classification00 Ratings8.63 Ratings
    Automated Alerts and Reporting00 Ratings8.54 Ratings
    Threat Analysis00 Ratings7.53 Ratings
    Threat Intelligence Reporting00 Ratings5.93 Ratings
    Automated Threat Identification00 Ratings7.03 Ratings
    Vulnerability Management Tools
    Comparison of Vulnerability Management Tools features of Chrome Remote Desktop and Heimdal Patch and Asset Management
    Feature
    Chrome Remote Desktop
    -
    Ratings
    Heimdal Patch and Asset Management
    7.8
    4 Ratings
    6% below category average
    IT Asset Realization00 Ratings7.53 Ratings
    Authentication00 Ratings7.02 Ratings
    Configuration Monitoring00 Ratings9.11 Ratings
    Web Scanning00 Ratings8.52 Ratings
    Vulnerability Intelligence00 Ratings6.94 Ratings
    Best Alternatives
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Tenable Nessus
    Score8.8 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    Tenable Vulnerability Management
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Likelihood to Recommend
    9.5
    (21 ratings)
    8.0
    (7 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    3.8
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Chrome Remote DesktopHeimdal Patch and Asset Management
    Likelihood to Recommend
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
    Read full review
    Heimdal Security
    Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!
    Incentivized
    Read full review
    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
    Read full review
    Heimdal Security
    • Fast updates of well-known 3rd party applications
    • Fast Management with only seldom cases in which we need to stop a change
    • Quick Support-Team that will handle problems professionally
    • Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies
    Incentivized
    Read full review
    Cons
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
    Read full review
    Heimdal Security
    • Interface could be more user friendly but when you know how it works its allright
    • Easier way to quickly see what updates are installed on what machines
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
    Read full review
    Heimdal Security
    No answers on this topic
    Usability
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
    Read full review
    Heimdal Security
    No answers on this topic
    Support Rating
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
    Read full review
    Heimdal Security
    No answers on this topic
    Implementation Rating
    Google
    None, its quick and easy
    Incentivized
    Read full review
    Heimdal Security
    No answers on this topic
    Alternatives Considered
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
    Read full review
    Heimdal Security
    We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many vulnerabilities as possible are patched.
    Incentivized
    Read full review
    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
    Read full review
    Heimdal Security
    • A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
    • Malware detection rates are excellent with detections occuring live rather than during scheduled scans
    Incentivized
    Read full review
    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

    Heimdal Patch and Asset Management Screenshots

    Screenshot of Heimdal Patch & Asset ManagementScreenshot of where to schedule patches with Heimdal's Patch & Asset ManagementScreenshot of some of the +350 3rd-party apps that can be patched with Heimdal's Patch & Asset ManagementScreenshot of Heimdal's Infinity management add-on, used to update proprietary software