What users are saying about
125 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Remote Administration

    8.0

    Chrome Remote Desktop

    80%

    Remote Desktop Services

    Feature Set Not Supported
    N/A
    Chrome Remote Desktop ranks higher in 14/14 features

    Screen sharing

    9.0
    90%
    17 Ratings
    N/A
    0 Ratings

    File transfer

    7.5
    75%
    10 Ratings
    N/A
    0 Ratings

    Instant message

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    6.8
    68%
    8 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.7
    97%
    18 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.5
    95%
    16 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    7.8
    78%
    16 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    6.8
    68%
    9 Ratings
    N/A
    0 Ratings

    Session record

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Annotations

    8.4
    84%
    5 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    8.5
    85%
    5 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    6.6
    66%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Chrome Remote Desktop is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
    • Chrome Remote Desktop and Remote Desktop Services are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    10.0

    Chrome Remote Desktop

    100%
    18 Ratings
    10.0

    Remote Desktop Services

    100%
    14 Ratings

    Likelihood to Renew

    7.0

    Chrome Remote Desktop

    70%
    2 Ratings
    6.0

    Remote Desktop Services

    60%
    1 Rating

    Usability

    9.9

    Chrome Remote Desktop

    99%
    3 Ratings
    6.6

    Remote Desktop Services

    66%
    2 Ratings

    Performance

    Chrome Remote Desktop

    N/A
    0 Ratings
    5.0

    Remote Desktop Services

    50%
    2 Ratings

    Support Rating

    3.9

    Chrome Remote Desktop

    39%
    14 Ratings
    3.0

    Remote Desktop Services

    30%
    2 Ratings

    Implementation Rating

    10.0

    Chrome Remote Desktop

    100%
    2 Ratings

    Remote Desktop Services

    N/A
    0 Ratings

    Likelihood to Recommend

    Chrome Remote Desktop

    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop services are well suited for people looking to connect to Local computers/Servers after connecting to VPN or Local Area Network. It is easy to use and performs superbly without any issues. However, it does not have support for connecting to Non-Windows-based Devices and Applications like Teamviewer beat RDP when it comes to connecting to machines outside one's network.
    Anonymous | TrustRadius Reviewer

    Pros

    Chrome Remote Desktop

    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Ho'omana Nathan Horton | TrustRadius Reviewer

    Remote Desktop Services

    • When you connect with RDS, everything looks and feels (and is) exactly like you're sitting at that desktop. This is great for us and for users.
    • You can sign in with RDS and the desktop will be the same as when you left it (if you choose to set it up that way).
    • Although they take some setup, RemoteApps are a very handy way to let users access a program without requiring them to actually connect to a remote desktop on the server.
    Ho'omana Nathan Horton | TrustRadius Reviewer

    Cons

    Chrome Remote Desktop

    • The session can be seen on the screen of the workstation. Could be a privacy issue. It DOESN'T work like traditional RDP, much closer to a screen sharing support session.
    • There is no built in File Transfer. Its not a deal breaker, but definitely an annoyance.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    • Remote Desktop Services currently does not support multiple monitors on the terminal server. Unlike other applications such as Teamviewer, there's no feature to toggle between multiple screens even if they were connected to the terminal server.
    • Remote Desktop Services should provide an option to scale up or down the screen size after a connection is established. Currently you can only adjust the screen size prior to a connection is established. So you'll have to take a best guess at what display screen resolution will fit best on your screen.
    • Remote Desktop Services should offer some kind of menu to send special key strokes like Ctrl+Alt+Del to the terminal server. Currently the substitute for that particular combination is Ctrl+Alt+End. But I have yet to discover a replacement for other combination keystrokes such as Alt+PrintScrn.
    Paul Li | TrustRadius Reviewer

    Pricing Details

    Chrome Remote Desktop

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Remote Desktop Services

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Chrome Remote Desktop

    Chrome Remote Desktop 7.0
    Based on 2 answers
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 6.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    Chrome Remote Desktop

    Chrome Remote Desktop 9.9
    Based on 3 answers
    I would rarely give a 10 for usability to any tool, but Chrome Remote Desktop doesn't deserves 9 either :) I find all options easy to understand. I don't have to work my brain to understand how things work when using Chrome Remote Desktop.
    Ravinder Gupta | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 6.6
    Based on 2 answers
    The initial setup for Remote Desktop Services is complex, and licensing is costly. Each user connects to their virtual desktop hosted by a single server or group of servers, so a change or issue with servers quickly impacts every single user at the same time.Aside from that, users appreciate seeing their same personal desktop from any device or geographical location.
    Anonymous | TrustRadius Reviewer

    Performance

    Chrome Remote Desktop

    No score
    No answers yet
    No answers on this topic

    Remote Desktop Services

    Remote Desktop Services 5.0
    Based on 2 answers
    There are some third party tools available that allow you to manage multiple connections.
    Nathan Alandt | TrustRadius Reviewer

    Support Rating

    Chrome Remote Desktop

    Chrome Remote Desktop 3.9
    Based on 14 answers
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    Remote Desktop Services 3.0
    Based on 2 answers
    As with any Microsoft Server product, support for Remote Desktop Services requires a paid support package. These are license-based and very costly, on top of the already costly product licensing. Microsoft's licensing is complicated to begin with, so setting up licensing alone essentially requires a licensing expert's counsel.There is community documentation and support available on Microsoft websites, as well as community websites.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Chrome Remote Desktop

    Chrome Remote Desktop 10.0
    Based on 2 answers
    None, its quick and easy
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Chrome Remote Desktop

    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Anonymous | TrustRadius Reviewer

    Remote Desktop Services

    We selected Remote Desktop Services based upon price alone. Other solutions on the market are significantly more expensive, but if your company can foot the bill you should seriously consider products that have been on the market for longer. The lack of an ability to easily upgrade farm servers has been a challenge for us - although it is still faster than updating an application on 2000+ machines. The lack of a centralized management console in 2008 R2 is also challenging, but you get by with the tools available to you. If you don't have the money to spend on Citrix or VMWare Horizon, Remote Desktop Services is a decent replacement.
    Nathan Ziehnert | TrustRadius Reviewer

    Return on Investment

    Chrome Remote Desktop

    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Allen Shapiro | TrustRadius Reviewer

    Remote Desktop Services

    • Remote Desktop Services has good impact in meeting 100 percent of the objectives laid by our Enterprise of 1000 employees.
    • Return of imvestment is measured in return of uninterrupted services and it can be termed as 100 percent
    • Remote Desktop Services had no negative impacts on the business
    Anonymous | TrustRadius Reviewer

    Add comparison