What users are saying about
Emburse Chrome River
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Top Rated
154 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 154 reviews and ratings
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 16 reviews and ratings
Attribute Ratings
- Lola.com is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend
9.1
Emburse Chrome River
91%
114 Ratings
9.7
Lola.com
97%
14 Ratings
Likelihood to Renew
8.1
Emburse Chrome River
81%
15 Ratings
9.1
Lola.com
91%
1 Rating
Usability
8.7
Emburse Chrome River
87%
98 Ratings
9.1
Lola.com
91%
1 Rating
Availability
10.0
Emburse Chrome River
100%
1 Rating
Lola.com
N/A
0 Ratings
Performance
9.0
Emburse Chrome River
90%
1 Rating
Lola.com
N/A
0 Ratings
Support Rating
8.9
Emburse Chrome River
89%
113 Ratings
9.1
Lola.com
91%
20 Ratings
Online Training
9.0
Emburse Chrome River
90%
1 Rating
Lola.com
N/A
0 Ratings
Implementation Rating
6.9
Emburse Chrome River
69%
5 Ratings
Lola.com
N/A
0 Ratings
Product Scalability
8.0
Emburse Chrome River
80%
1 Rating
Lola.com
N/A
0 Ratings
Likelihood to Recommend
Emburse Chrome River
If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
Area Director of Marketing and Business Development
Simon Property GroupReal Estate, 5001-10,000 employees
Lola.com
We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!

Verified User
Manager in Human Resources
Accounting Company, 51-200 employeesPros
Emburse Chrome River
- [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
- The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
- [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.

Verified User
Manager in Other
Consumer Services Company, 10,001+ employeesLola.com
- Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
- Offers employees who travel a single interface for booking travel
- Provides employees who are traveling with concierge level service when booking and while on the road
- The platform's live chat is fantastic!
Vice President of Marketing
IMPACT Branding & Design LLCMarketing and Advertising, 51-200 employees
Cons
Emburse Chrome River
- The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
- It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
Sr. AP Specialist
Rich Products CorpFood & Beverages, 1001-5000 employees
Lola.com
- Room for existing features to grow and expand, especially on the administrative side
- Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
- Need for more support of existing travel rewards accounts
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Pricing Details
Emburse Chrome River
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Emburse Chrome River Editions & Modules
—
Additional Pricing Details
We offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.Lola.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Lola.com Editions & Modules
Edition
Free | Free |
---|---|
All-In | $2502 |
- none
- per month
Additional Pricing Details
—Likelihood to Renew
Emburse Chrome River
Emburse Chrome River 8.1
Based on 15 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Sr., Business Analyst
The University of New MexicoHigher Education, 5001-10,000 employees
Lola.com
Lola.com 9.1
Based on 1 answer
This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.
Senior Support Analyst
TaxJarInternet, 51-200 employees
Usability
Emburse Chrome River
Emburse Chrome River 8.7
Based on 98 answers
Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
Senior Expense Administrator
International Services, IncManagement Consulting, 1001-5000 employees
Lola.com
Lola.com 9.1
Based on 1 answer
Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.
Senior Support Analyst
TaxJarInternet, 51-200 employees
Reliability and Availability
Emburse Chrome River
Emburse Chrome River 10.0
Based on 1 answer
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Lola.com
No score
No answers yet
No answers on this topic
Performance
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
System runs normal pretty much all the time. Does not slow any other systems down.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Lola.com
No score
No answers yet
No answers on this topic
Support Rating
Emburse Chrome River
Emburse Chrome River 8.9
Based on 113 answers
Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
Deputy Controller
SUNY Downstate Medical CenterHigher Education, 5001-10,000 employees
Lola.com
Lola.com 9.1
Based on 20 answers
Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.

Verified User
Director in Other
Accounting Company, 51-200 employeesOnline Training
Emburse Chrome River
Emburse Chrome River 9.0
Based on 1 answer
The software is very user friendly, so the online training was easy to pickup for everyone.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Lola.com
No score
No answers yet
No answers on this topic
Implementation Rating
Emburse Chrome River
Emburse Chrome River 6.9
Based on 5 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Lola.com
No score
No answers yet
No answers on this topic
Alternatives Considered
Emburse Chrome River
- Works with our business model
- Pre-approval method
- Auto-approval functionality
- Email alerts customization
- Muti platform approval
- System warnings and violations
- Hotel itemization
- Mileage - integrated with Google map
- Perdiem wizard
- Acknowledgments
- Banners on the expense form
- Understanding the open items and on Credit card Expenses and cash reimbursements
- Super User

Verified User
Manager in Finance and Accounting
Information Technology & Services Company, 5001-10,000 employeesLola.com
Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
Account Executive
SigstrMarketing and Advertising, 51-200 employees
Scalability
Emburse Chrome River
Emburse Chrome River 8.0
Based on 1 answer
It's very easy software to design to your needs.
Controller
Northeast Treatment CentersMental Health Care, 501-1000 employees
Lola.com
No score
No answers yet
No answers on this topic
Return on Investment
Emburse Chrome River
- When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
- The extensive approval routing options help fraud prevention
- Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
Global Strategic Sourcing
CSG InternationalInformation Technology & Services, 1001-5000 employees
Lola.com
- They have made travel cheaper, so that is a direct reflection to our customers and to us.
- Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way
Solutions Engineer
LoftwareComputer Software, 51-200 employees