What users are saying about
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Top Rated
154 Ratings
16 Ratings

Emburse Chrome River

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Top Rated
154 Ratings
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Score 9 out of 100
16 Ratings
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Score 9.8 out of 100

Attribute Ratings

  • Lola.com is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

9.1

Emburse Chrome River

91%
114 Ratings
9.7

Lola.com

97%
14 Ratings

Likelihood to Renew

8.1

Emburse Chrome River

81%
15 Ratings
9.1

Lola.com

91%
1 Rating

Usability

8.7

Emburse Chrome River

87%
98 Ratings
9.1

Lola.com

91%
1 Rating

Availability

10.0

Emburse Chrome River

100%
1 Rating

Lola.com

N/A
0 Ratings

Performance

9.0

Emburse Chrome River

90%
1 Rating

Lola.com

N/A
0 Ratings

Support Rating

8.9

Emburse Chrome River

89%
113 Ratings
9.1

Lola.com

91%
20 Ratings

Online Training

9.0

Emburse Chrome River

90%
1 Rating

Lola.com

N/A
0 Ratings

Implementation Rating

6.9

Emburse Chrome River

69%
5 Ratings

Lola.com

N/A
0 Ratings

Product Scalability

8.0

Emburse Chrome River

80%
1 Rating

Lola.com

N/A
0 Ratings

Likelihood to Recommend

Emburse Chrome River

If you are a large or midsized company, Chrome River Expense is perfect for expense management tracking and reporting. For smaller companies[,] there are cheaper options that could do the trick. Regardless of company size the software will suit your needs and be a pivotal part of your financial management company-wide.
Jose Romero | TrustRadius Reviewer

Lola.com

We are currently in the process of planning our company wide retreat in which we need at least 69 people to book their flights. While with that many people traveling at once, I do suspect I'll get some questions and have to assist some folks however by using Lola.com, the time I would have spent prior will be cut drastically. And I'll be able to see who is taking what flight and obtain departure and arrival information without much interruption to anyone's day. Prior to Lola.com this task would have been something truly daunting, but not this time!
Anonymous | TrustRadius Reviewer

Pros

Emburse Chrome River

  • [Emburse] Chrome River listens to its customer's needs and does its best to match current products to those needs, or collaborate internally to determine if an enhancement can be made available that will not only benefit that customer, but will be a good use case for all Chrome River customers.
  • The [Emburse] Chrome River customer service team is great. Unlike most companies, you can speak to a liver person!
  • [Emburse] Chrome River's training offerings are relevant and pertinent to the day to day operations of the software.
Anonymous | TrustRadius Reviewer

Lola.com

  • Provides corporate leadership with great insights into employee travel costs BEFORE they hit corporate credit cards, thereby facilitating better budgeting, planning, and cash flow management
  • Offers employees who travel a single interface for booking travel
  • Provides employees who are traveling with concierge level service when booking and while on the road
  • The platform's live chat is fantastic!
Kathleen Slattery Booth | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

Lola.com

  • Room for existing features to grow and expand, especially on the administrative side
  • Visually-speaking, the overall layout and color scheme used within the site, specifically when it comes to placement and contrast of key text info, has led to some confusion at times
  • Need for more support of existing travel rewards accounts
Mike Eisenberg | TrustRadius Reviewer

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Emburse Chrome River Editions & Modules

Additional Pricing Details
We offer three cost-effective, subscription-based pricing models: A transaction-based model, priced according to expense report volume A submitter-based model, priced according to an average number of monthly submitters An enterprise-level model that includes unlimited expense reports. Pricing for this model is based on total employee headcount Feel free to contact us to discuss the best one for your organization.

Lola.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

Lola.com Editions & Modules

Edition
FreeFree
All-In$2502
  1. none
  2. per month
Additional Pricing Details

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.1
Based on 15 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Lola.com

Lola.com 9.1
Based on 1 answer
This is just my guess as I'm not involved in the decision aside from providing feedback on using Lola. I think, from what I've heard, that everyone likes Lola and we'll renew the usage. I say this because we're an all-remote company and this greatly solves the logistics of booking flights for everyone.
Christopher Ralph | TrustRadius Reviewer

Usability

Emburse Chrome River

Emburse Chrome River 8.7
Based on 98 answers
Emburse Certify (Chrome River EXPENSE) is quite user friendly as a website and portal to upload receipts and submit expenses. It is almost too easy, in that some of our users had originally tried to overcomplicate things in their initial use of the software. Repeated use made our users comfortable with the software and quite happy with the change from paper submissions to electronic. The software does remember data entry so it will reduce the users time entering common names of airlines and hotels. The mobile app is wonderful for taking photos and uploading them to your wallet but it really does lack in the ability to create an expense report. The auto wizard will help create a report but makes it difficult to adjust any errors that might keep the report from being submitted.
Athena Gazikas | TrustRadius Reviewer

Lola.com

Lola.com 9.1
Based on 1 answer
Lola is simple and straight to the point in regards to usability. I didn't have to figure things out and felt that the interface was intuitive. I loved it.
Christopher Ralph | TrustRadius Reviewer

Reliability and Availability

Emburse Chrome River

Emburse Chrome River 10.0
Based on 1 answer
The software is always running effectively. I use many Cloud based systems and never had issues with Chrome River
Robert Ferrandino | TrustRadius Reviewer

Lola.com

No score
No answers yet
No answers on this topic

Performance

Emburse Chrome River

Emburse Chrome River 9.0
Based on 1 answer
System runs normal pretty much all the time. Does not slow any other systems down.
Robert Ferrandino | TrustRadius Reviewer

Lola.com

No score
No answers yet
No answers on this topic

Support Rating

Emburse Chrome River

Emburse Chrome River 8.9
Based on 113 answers
Implementation and post-implementation support and attention to detail have been excellent. Chrome River Help Desk responsiveness is also excellent. There have been occasional delays to Help Desk tickets. Access to the Help Desk has also been an occasional issue with credentials not working, and then there have been problems/delays regaining access.
A. Jeffrey Rosen | TrustRadius Reviewer

Lola.com

Lola.com 9.1
Based on 20 answers
Lola's customer support is fantastic. They have frequently contacted us when there are travel alerts, or anticipated flight cancellations to re-book us before it was too late. They are always helpful and pleasant and we have never had any issues.
Anonymous | TrustRadius Reviewer

Online Training

Emburse Chrome River

Emburse Chrome River 9.0
Based on 1 answer
The software is very user friendly, so the online training was easy to pickup for everyone.
Robert Ferrandino | TrustRadius Reviewer

Lola.com

No score
No answers yet
No answers on this topic

Implementation Rating

Emburse Chrome River

Emburse Chrome River 6.9
Based on 5 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Lola.com

No score
No answers yet
No answers on this topic

Alternatives Considered

Emburse Chrome River

  • Works with our business model
  • Pre-approval method
  • Auto-approval functionality
  • Email alerts customization
  • Muti platform approval
  • System warnings and violations
  • Hotel itemization
  • Mileage - integrated with Google map
  • Perdiem wizard
  • Acknowledgments
  • Banners on the expense form
  • Understanding the open items and on Credit card Expenses and cash reimbursements
  • Super User
Anonymous | TrustRadius Reviewer

Lola.com

Lola.com is much easier to use in terms of UX. Very little Admin and/or user training is needed to get up and running with Lola.com -- which increases our ability to quickly scale the solution. However, I would say that Concur is able to do more inside the travel arena with the addition of expense tracking.
Scotty Hunt | TrustRadius Reviewer

Scalability

Emburse Chrome River

Emburse Chrome River 8.0
Based on 1 answer
It's very easy software to design to your needs.
Robert Ferrandino | TrustRadius Reviewer

Lola.com

No score
No answers yet
No answers on this topic

Return on Investment

Emburse Chrome River

  • When evaluating solutions, Emburse Chrome River was the only company with multiple pricing models to suit customers' needs. Most others had 1 model. The ability to choose the pricing strategy for our global implementation allowed us to pick the model that met our needs and made the most financial sense.
  • The extensive approval routing options help fraud prevention
  • Stock and tailored reporting helps our internal audit team detect and prevent abuse and fraud.
Don Koubsky, Jr | TrustRadius Reviewer

Lola.com

  • They have made travel cheaper, so that is a direct reflection to our customers and to us.
  • Customer Service just makes the stress of travel on our employees not so bad. Knowing we have someone to stand behind us while we travel goes a long way
Chad Boivin | TrustRadius Reviewer

Screenshots

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