What users are saying about
47 Ratings
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Top Rated
250 Ratings
47 Ratings
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Score 8.5 out of 100

Pipedrive

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Top Rated
250 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Cirrus Insight

For someone who uses both Gmail and Salesforce as part of their main role, this software is an invaluable connector for them both. Some of the features are also not Salesforce specific - such as the Meeting Scheduler, which has proved invaluable to me, and I would recommend to any Gmail user who frequently set up meetings (either internally or externally).
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive is well suitable for Email marketing management, Customer data management, and as well as for sales forecasting. Pipedrive is the best platform for managing your all sales data, Email automation & sales reporting. If you want to do A/B testing & want to know the ROI analytics with your campaign then Pipedrive is not suitable for you. you might have to check other platforms for advanced features. If you are looking for campaign segmentation & campaign planning then you can't do it in Pipedrive. Pipedrive doesn't provide that facility to users. It is the best platform for small & medium businesses.
Preet Chovatiya | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cirrus Insight
Pipedrive
6.4
Customer data management / contact management
Cirrus Insight
Pipedrive
6.5
Workflow management
Cirrus Insight
Pipedrive
7.8
Territory management
Cirrus Insight
Pipedrive
6.6
Opportunity management
Cirrus Insight
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
Cirrus Insight
Pipedrive
8.1
Contract management
Cirrus Insight
Pipedrive
3.0
Quote & order management
Cirrus Insight
Pipedrive
5.1
Interaction tracking
Cirrus Insight
Pipedrive
7.1
Channel / partner relationship management
Cirrus Insight
Pipedrive
4.3

Customer Service & Support

Cirrus Insight
Pipedrive
2.9
Case management
Cirrus Insight
Pipedrive
4.7
Call center management
Cirrus Insight
Pipedrive
1.1
Help desk management
Cirrus Insight
Pipedrive
3.1

Marketing Automation

Cirrus Insight
Pipedrive
8.6
Lead management
Cirrus Insight
Pipedrive
8.5
Email marketing
Cirrus Insight
Pipedrive
8.7

CRM Project Management

Cirrus Insight
Pipedrive
6.5
Task management
Cirrus Insight
Pipedrive
8.3
Billing and invoicing management
Cirrus Insight
Pipedrive
4.1
Reporting
Cirrus Insight
Pipedrive
7.2

CRM Reporting & Analytics

Cirrus Insight
Pipedrive
5.1
Forecasting
Cirrus Insight
Pipedrive
5.1
Pipeline visualization
Cirrus Insight
Pipedrive
8.5
Customizable reports
Cirrus Insight
Pipedrive
1.7

Customization

Cirrus Insight
Pipedrive
6.1
Custom fields
Cirrus Insight
Pipedrive
8.1
Custom objects
Cirrus Insight
Pipedrive
7.7
Scripting environment
Cirrus Insight
Pipedrive
1.0
API for custom integration
Cirrus Insight
Pipedrive
7.5

Security

Cirrus Insight
Pipedrive
7.3
Single sign-on capability
Cirrus Insight
Pipedrive
6.1
Role-based user permissions
Cirrus Insight
Pipedrive
8.6

Social CRM

Cirrus Insight
Pipedrive
1.1
Social data
Cirrus Insight
Pipedrive
1.1
Social engagement
Cirrus Insight
Pipedrive
1.1

Integrations with 3rd-party Software

Cirrus Insight
Pipedrive
3.6
Marketing automation
Cirrus Insight
Pipedrive
3.6
Compensation management
Cirrus Insight
Pipedrive
3.5

Platform

Cirrus Insight
Pipedrive
8.2
Mobile access
Cirrus Insight
Pipedrive
8.2

Pros

Cirrus Insight

  • Log email to Salesforce. You click one button and it logs for you. This is easier than adding the BCC email address that Salesforce provides as a way to log email.
  • Track views and engagement on these emails. It's nice to know if the email was opened and if links were clicked.
  • Update quick fields in Salesforce directly from their inbox using Cirrus. This prevented reps from needing to click into Salesforce, wait for it to load, then update fields like the phone number or name.
  • If the rep did need to open Salesforce, Cirrus provides a quick button to navigate to the Lead/Contact/Opportunity page quickly.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

Cirrus Insight

  • Outlook for Mac could use some work as an add-on because it's hard to read sometimes on my laptop. It's not a sidebar, like the Windows functionality, so it's harder to read.
  • Doesn't always find an opportunity, even though I know it's in our Salesforce system.
  • Randomly shuts down and doesn't log in properly at times. I've had to remove and re-download more than once.
Kelsie Hamilton | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
It is the best google to salesforce integration on the market.support is incredibly responsive and very helpful.They are constantly adding new features, and the current feature set is well beyond anything else that is currently offered in the market
Craig Grella | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Very easy to use. Everything opens in a familiar interface right inside the google apps sidebar.It brings in salesforce records, so as long as you know google apps / gmail and salesforce you'll be all set.It's point and click.
Craig Grella | TrustRadius Reviewer

Pipedrive

Pipedrive 9.1
Based on 12 answers
Is important for our team that the programs and apps that we use more frequently needed to be user-friendly, in order that our team can work more efficiently. Pipedrive has a wide range of tools that can be used to achieve this goal
Joanna García | TrustRadius Reviewer

Reliability and Availability

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Haven't had a down issue in the almost 2 years I've been using the product.Support is also super responsive.
Craig Grella | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
No answer on this topic is available.

Performance

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
Pulls in salesforce data very quickly, and syncs very quickly.
Craig Grella | TrustRadius Reviewer

Pipedrive

No score
No answers yet
No answers on this topic

Support Rating

Cirrus Insight

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 9.4
Based on 12 answers
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Anonymous | TrustRadius Reviewer

Implementation Rating

Cirrus Insight

Cirrus Insight 9.1
Based on 1 answer
The plugin is installed inside your internet browser as an extension/add-on.It can be found in most add on stores and is easy to install. Usually just a few clicks.It handles authorization for you once you sign in, and then takes care of all the rest.It couldn't be easier to get working right out of the box.You're up in running in less than 5 minutes.
Craig Grella | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

Cirrus Insight

Yesware regularly sent me alerts that my emails had been opened by someone who I hadn't sent them to, from locations they couldn't possibly have been. I also don't recall its Salesforce activity logging working as smoothly, though I last used Yesware more than 12 months ago so my memory isn't as fresh as it could be
Blake Cohen | TrustRadius Reviewer

Pipedrive

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Anonymous | TrustRadius Reviewer

Return on Investment

Cirrus Insight

  • Customer data is paramount and Cirrus Insight supports optimal data integrity.
  • Ease of capturing updated customer information and sales activity helps in forecasting, operational insight, etc.
  • Facilitates transition of sales opportunities by seeing a clear trail of correspondence and customer updates.
Jason Miller | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Cirrus Insight

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$500*

* per installation

Cirrus Insight Editions & Modules

Edition
Starter$271
Closer$451
Rainmaker$721
  1. per user/month
Additional Pricing Details
Pricing based on annual billing.

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cirrus Insight
9.8
Pipedrive
8.6

Likelihood to Renew

Cirrus Insight
9.1
Pipedrive
8.2

Usability

Cirrus Insight
9.1
Pipedrive
9.1

Reliability and Availability

Cirrus Insight
9.1
Pipedrive
8.2

Performance

Cirrus Insight
9.1
Pipedrive

Support Rating

Cirrus Insight
Pipedrive
9.4

Implementation Rating

Cirrus Insight
9.1
Pipedrive
8.2

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