Cisco Business Edition 6000 (discontinued) vs. Talkdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Business Edition 6000 (discontinued)
Score 8.6 out of 10
N/A
Cisco Business Edition 6000 (BE6000) was a telephony and VoIP business phone with unified communications features from Cisco, targeted at SMBs. The product is discontinued, and superseded by functionality found in Cisco Webex Calling.N/A
Talkdesk
Score 8.1 out of 10
N/A
Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.
$85
per month per user
Pricing
Cisco Business Edition 6000 (discontinued)Talkdesk
Editions & Modules
No answers on this topic
CX Cloud Essentials
$85
per month per user
CX Cloud Digital Essentials
$85
per month per user
CX Cloud Elevate
$115
per month per user
CX Cloud Elite
$145
per month per user
Offerings
Pricing Offerings
Cisco Business Edition 6000 (discontinued)Talkdesk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing is based on a 3 year commitment to these editions.
More Pricing Information
Community Pulse
Cisco Business Edition 6000 (discontinued)Talkdesk
Features
Cisco Business Edition 6000 (discontinued)Talkdesk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.6
17 Ratings
7% above category average
Talkdesk
-
Ratings
Hosted PBX8.010 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.115 Ratings00 Ratings
User templates8.416 Ratings00 Ratings
Call reports8.34 Ratings00 Ratings
Directory of employee names9.115 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.8
20 Ratings
5% above category average
Talkdesk
-
Ratings
Answering rules8.818 Ratings00 Ratings
Call recording9.115 Ratings00 Ratings
Call park8.818 Ratings00 Ratings
Call screening8.919 Ratings00 Ratings
Message alerts8.418 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
8.7
19 Ratings
8% above category average
Talkdesk
-
Ratings
Video conferencing9.118 Ratings00 Ratings
Audio conferencing8.819 Ratings00 Ratings
Video screen sharing8.21 Ratings00 Ratings
Instant messaging8.515 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
7.2
14 Ratings
11% below category average
Talkdesk
-
Ratings
Mobile app for iOS7.314 Ratings00 Ratings
Mobile app for Android7.113 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
-
Ratings
Talkdesk
8.0
479 Ratings
4% below category average
Agent dashboard00 Ratings8.0459 Ratings
Validate callers00 Ratings8.0403 Ratings
Outbound response00 Ratings8.2421 Ratings
Call forwarding00 Ratings7.9412 Ratings
Click-to-call (CTC)00 Ratings8.6381 Ratings
Warm transfer00 Ratings8.9433 Ratings
Predictive dialing00 Ratings8.6223 Ratings
Interactive voice response00 Ratings8.2307 Ratings
REST APIs00 Ratings7.5242 Ratings
Call scripts00 Ratings7.4217 Ratings
Call tracking00 Ratings8.5427 Ratings
Multichannel integration00 Ratings6.8313 Ratings
CRM software integration00 Ratings7.3369 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Cisco Business Edition 6000 (discontinued)
-
Ratings
Talkdesk
8.5
465 Ratings
4% above category average
Inbound call routing00 Ratings8.6425 Ratings
Omnichannel inbound routing00 Ratings8.1308 Ratings
Recording00 Ratings9.0449 Ratings
Quality management00 Ratings8.9407 Ratings
Call analytics00 Ratings8.5422 Ratings
Historical reporting00 Ratings8.3429 Ratings
Live reporting00 Ratings8.4422 Ratings
Customer surveys00 Ratings8.0235 Ratings
Customer interaction analytics00 Ratings8.4270 Ratings
Best Alternatives
Cisco Business Edition 6000 (discontinued)Talkdesk
Small Businesses
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.3 out of 10
CloudTalk
CloudTalk
Score 8.3 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Business Edition 6000 (discontinued)Talkdesk
Likelihood to Recommend
8.6
(20 ratings)
7.8
(487 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.5
(37 ratings)
Usability
8.2
(1 ratings)
8.3
(303 ratings)
Availability
-
(0 ratings)
9.9
(7 ratings)
Performance
-
(0 ratings)
10.0
(7 ratings)
Support Rating
9.4
(18 ratings)
7.3
(130 ratings)
In-Person Training
-
(0 ratings)
10.0
(2 ratings)
Online Training
-
(0 ratings)
8.8
(5 ratings)
Implementation Rating
-
(0 ratings)
7.1
(220 ratings)
Configurability
-
(0 ratings)
10.0
(7 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(7 ratings)
Vendor post-sale
-
(0 ratings)
9.2
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(3 ratings)
User Testimonials
Cisco Business Edition 6000 (discontinued)Talkdesk
Likelihood to Recommend
Discontinued Products
Cisco Business Edition 6000 (BE6000) is well suited on small and medium sites that need entry-level voice and IP telephony capabilities, together
with powerful, easy-to-use collaboration tools. However , if a single user interface or VMware servers are deal breakers for you, I suggest another call system will likely be a better fit.
Read full review
Talkdesk
Talkdesk does an excellent job with productivity reports. I can monitor my agent's lives during calls and their current status, allowing me to affect them productively at that moment. I can also download a productivity report on Talkdesk to analyze historical data and see patterns and problems.
Read full review
Pros
Discontinued Products
  • provides phone support for many models of phones and conferencing devices
  • provides full telephony support for pretty much any phone requirement including call centre options
  • 911 service dialing options and tracking
  • bundle pricing on voice, phone and server licensing
Read full review
Talkdesk
  • Receives calls immediately and connects well.
  • Making outbound calls and having Talkdesk display the name associated with the number.
  • Aux on break, lunch, or meeting, and it stays as it is and does not change status on its own.
  • Being able to check on colleagues on whether they are available.
  • Able to track your work for the day, the amount of calls you made and received.
  • Being able to check your Daily and monthly score from QA.
Read full review
Cons
Discontinued Products
  • Include tools for inter-cluster migration, currently these are provided by 3rd parties
  • Improve the software upgrade process by automating the pre-upgrade and post-upgrade checks
Read full review
Talkdesk
  • Reporting is not easy to manipulate
  • Workforce management is not available in a simplified view
  • Creation of the Quality management process is not easy
  • Call quality is not great in Africa
  • Some features do not yet come with a full list of reporting capabilities
  • Connectivity causes delays in responses in all communication as they have no tower in Africa
  • It is significantly more expensive than local providers
  • Lack of integration to in-house systems caused a barrier
Read full review
Likelihood to Renew
Discontinued Products
Happy with Cisco Business Edition 6000 (BE6000); works great for us and costs to maintain it are well in hand. it also fits our current and future requirements going forward.
Read full review
Talkdesk
Renewing the use of talkdesk is a cost-effective solution for our company. By continuing to use it, we can leverage potential cost savings and efficiencies. For instance, talkdesk may have features that automate certain processes or enable better resource allocation, resulting in reduced operational costs. Secondly, renewing the contract contributes to enhanced customer service. Talkdesk likely offers specific functionalities that improve customer satisfaction and support. This could include features such as intelligent routing or real-time analytics that help agents provide personalized assistance and resolve issues more effectively. Thirdly, renewing the contract ensures seamless integration and compatibility with other systems or technologies used in our company. Having a unified system across different departments or functions enhances efficiency and reduces potential disruptions caused by incompatible systems. Moreover, there may be benefits gained from data sharing or streamlined workflows enabled by an integrated platform.
Read full review
Usability
Discontinued Products
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Read full review
Talkdesk
Talkdesk is helpful because we use it to receive calls in our BPO. Not only do we track live ques and statuses from agents, but we also receive feedback from our assessors through the talk desk as well as coaching, and it also stores customer contact data; I can track all my calls, and It records all the calls so we can come back to review them. You can also listen live and track your daily productivity. You can change your aux statuses very quickly, and there was an update talk desk that allows you to queue another status while you are on a call or after-call work, which is a great feature.
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Reliability and Availability
Discontinued Products
No answers on this topic
Talkdesk
I have never had a problem making a phone call or an issue getting a line out. More times than not it is the customer that will have a bad connection or have a lot of noise on their end. I have had experience w/ dropped calls, but never not being able to access a line
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Performance
Discontinued Products
No answers on this topic
Talkdesk
We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
Read full review
Support Rating
Discontinued Products
Overall, the product provides excellent value for money. Our employees may interact at the same time on the Cisco Business Edition 6000 without disrupting the conversation. We have a significant number of employees that perform the same thing with calls, texting, and presence, and none of them have an issue.
Read full review
Talkdesk
We've had five account execs in 18 months, three of which were apparently downsized. That makes me question the stability to Talkdesk as a company. We continue to struggle getting timely, effective support when we have questions or issues. Usually, we email the support team, get the initial 'somebody will contact you' message, and then it can be days or in some cases over a week before we get a response.
Read full review
Online Training
Discontinued Products
No answers on this topic
Talkdesk
Nothing is perfect!! Needing the ability to repeat the training so everyone was on board was important. Not real sure how many people had to repeat the training as they trained on their own and given 30 minutes at a time.
Read full review
Implementation Rating
Discontinued Products
No answers on this topic
Talkdesk
Really easy to get set up out of the box. Anything I needed to understand further, I was able to just hop into the Academy and self-teach. I could then bring my team-members to those same sections so they could learn as well without me having to put together complicated SOP's / etc
Read full review
Alternatives Considered
Discontinued Products
Both Mitel and [Cisco Business Edition 6000 (BE6000)] allow the benefit of virtualization. If desired you could have an entirely virtual system. Cisco handles the virtualization a little better, however Mitel MiCollab is easier to integrate presence and calls. Cisco underlying architecture seems to be a little more stable, Mitel seems to be a little more user friendly. There are pros and cons and both are good solutions.
Read full review
Talkdesk
Talkdesk is used to take inbound and outbound calls, which helps improve customer experience. It also provides evaluations through quality management. Talk desk scores are sometimes behind, but they still work well regarding taking and receiving calls. Some agents blame the Talk Desk because they lack knowledge of how to use it.
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Scalability
Discontinued Products
No answers on this topic
Talkdesk
We have over 200 employees in 11 states across the United States. Everyone uses Talkdesk. I believe that says a lot about the product and its flexibility. We need to be able to rely on system in order to assist our customers. Reliability and sustainability is important to our success
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Return on Investment
Discontinued Products
  • Been easy to scale as our business has grown and from acquisitions
  • Been pretty easy to maintain the software and upgrade it over its lifetime to date
  • Software and license renewals are pretty straight forward
  • Adding newer model hardware to the system is pretty straight forward
Read full review
Talkdesk
  • The capability to deploy multiple Customer Satisfaction (CSAT) questions has proven beneficial. Our Key Performance Indicator (KPI) is linked to the experience with the agent as opposed to the overall experience. Since we implemented this change, we have observed an improvement in our CSAT scores
  • We have optimized the Interactive Voice Response (IVR) options to deliver a robust user experience that minimizes dependency on human agents and reduces our inbound calls
Read full review
ScreenShots

Talkdesk Screenshots

Screenshot of Talkdesk Guardian™, which is an AI-driven, native cloud compliance solution that enables contact centers to gain visibility and take control of their WFH and hybrid workforce.Screenshot of Talkdesk Autopilot™, which is a tool that handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will redirect customers to a human agent.Screenshot of Talkdesk AI Trainer™, which equips customers with tools to observe, simulate, and put guardrails on AI, according to their needs. This way, generative AI can be used responsibly, preventing AI mishaps, and protecting the brand from potentially poor AI experiences.