What users are saying about
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Top Rated
319 Ratings
23 Ratings
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Score 9.5 out of 100

Talkdesk

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Top Rated
319 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) is well suited for midrange environments. If you want to silo your communication and collaboration environment is easy to implement without effecting your datacenter environment (Storage,vCPU,vRAM). You have your own little island with the BE6000. And with a second pair, you could easily cluster your environment and have a redundant solution.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk is great for monitoring calls and agent activity. The reporting is clear and concise and is readily available very quickly. The status monitoring feature is easy to use for all agents, and call recordings are retrievable easily and quickly. It is also easy to redirect calls/transfer calls to different departments. Talkdesk suits us really well as we have lots of different departments all working remotely in different time zones, and Talkdesk allows us to have everyone online and visible where necessary.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Cisco Business Edition 6000 (BE6000)
7.8
Talkdesk
Hosted PBX
Cisco Business Edition 6000 (BE6000)
8.3
Talkdesk
Multi-level Interactive Voice Response (IVR)
Cisco Business Edition 6000 (BE6000)
8.2
Talkdesk
User templates
Cisco Business Edition 6000 (BE6000)
7.6
Talkdesk
Call reports
Cisco Business Edition 6000 (BE6000)
6.5
Talkdesk
Directory of employee names
Cisco Business Edition 6000 (BE6000)
8.5
Talkdesk

Call Management

Cisco Business Edition 6000 (BE6000)
7.5
Talkdesk
Answering rules
Cisco Business Edition 6000 (BE6000)
8.3
Talkdesk
Call recording
Cisco Business Edition 6000 (BE6000)
8.2
Talkdesk
Call park
Cisco Business Edition 6000 (BE6000)
8.0
Talkdesk
Call screening
Cisco Business Edition 6000 (BE6000)
6.7
Talkdesk
Message alerts
Cisco Business Edition 6000 (BE6000)
6.6
Talkdesk

VoIP system collaboration

Cisco Business Edition 6000 (BE6000)
8.5
Talkdesk
Video conferencing
Cisco Business Edition 6000 (BE6000)
7.9
Talkdesk
Audio conferencing
Cisco Business Edition 6000 (BE6000)
9.0
Talkdesk
Video screen sharing
Cisco Business Edition 6000 (BE6000)
8.2
Talkdesk
Instant messaging
Cisco Business Edition 6000 (BE6000)
8.8
Talkdesk

Mobile apps

Cisco Business Edition 6000 (BE6000)
7.9
Talkdesk
Mobile app for iOS
Cisco Business Edition 6000 (BE6000)
7.9
Talkdesk
Mobile app for Android
Cisco Business Edition 6000 (BE6000)
7.9
Talkdesk

Contact Center Software

Cisco Business Edition 6000 (BE6000)
Talkdesk
8.7
Agent dashboard
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.1
Validate callers
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.7
Outbound response
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.6
Call forwarding
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.6
Click-to-call (CTC)
Cisco Business Edition 6000 (BE6000)
Talkdesk
9.0
Warm transfer
Cisco Business Edition 6000 (BE6000)
Talkdesk
9.2
Predictive dialing
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.2
Interactive voice response
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.8
REST APIs
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.7
Call scripts
Cisco Business Edition 6000 (BE6000)
Talkdesk
9.1
Call tracking
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.9
Multichannel integration
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.3
CRM software integration
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.7

Workforce Optimization (WFO)

Cisco Business Edition 6000 (BE6000)
Talkdesk
8.6
Inbound call routing
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.8
Omnichannel inbound routing
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.4
Recording
Cisco Business Edition 6000 (BE6000)
Talkdesk
9.3
Quality management
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.5
Call analytics
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.4
Historical reporting
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.4
Live reporting
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.4
Customer surveys
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.7
Customer interaction analytics
Cisco Business Edition 6000 (BE6000)
Talkdesk
8.8

Pros

Cisco Business Edition 6000 (BE6000)

  • It helps with easy installation and setup for new office / migration.
  • Supports Hybrid Cloud and on-prem deployments.
  • Scalable Solution - catering to upgrade from a legacy platform.
Anonymous | TrustRadius Reviewer

Talkdesk

  • It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
  • You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
  • It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
Douglas Chong | TrustRadius Reviewer

Cons

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor | TrustRadius Reviewer

Talkdesk

  • I'd like them to be a stand alone for all support services.
  • The amount of time it takes for a customer to be routed can be lengthy.
  • At times, the connectivity via headphones (even with the recommended ones) is not great.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.2
Based on 4 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.2
Based on 1 answer
BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.
Oleksandr Tsapenko | TrustRadius Reviewer

Talkdesk

Talkdesk 9.1
Based on 69 answers
The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.
Veselina Bodurova | TrustRadius Reviewer

Support Rating

Cisco Business Edition 6000 (BE6000)

Cisco Business Edition 6000 (BE6000) 8.3
Based on 6 answers
Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 8.6
Based on 184 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 8.5
Based on 32 answers
The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders
Shehzad Sidhu | TrustRadius Reviewer

Alternatives Considered

Cisco Business Edition 6000 (BE6000)

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.
Anonymous | TrustRadius Reviewer

Talkdesk

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.
Anthony Sieker | TrustRadius Reviewer

Return on Investment

Cisco Business Edition 6000 (BE6000)

  • This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
  • Faster deployment times, with pre-installed, ready to use applications.
  • Support for Hybrid Cloud helps easier migration to cloud, if necessary.
Anonymous | TrustRadius Reviewer

Talkdesk

  • The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.
Christopher Pash | TrustRadius Reviewer

Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Business Edition 6000 (BE6000) Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Cisco Business Edition 6000 (BE6000)
8.6
Talkdesk
8.4

Likelihood to Renew

Cisco Business Edition 6000 (BE6000)
Talkdesk
8.2

Usability

Cisco Business Edition 6000 (BE6000)
8.2
Talkdesk
9.1

Support Rating

Cisco Business Edition 6000 (BE6000)
8.3
Talkdesk
8.6

Implementation Rating

Cisco Business Edition 6000 (BE6000)
Talkdesk
8.5

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