Cisco Business Edition 6000 (BE6000) vs Talkdesk | TrustRadius

What users are saying about

Score 9.5 out of 10

Based on 23 reviews and ratings

Score 7.8 out of 10

Based on 319 reviews and ratings

Feature Rating Comparison

Cisco Business Edition 6000 (BE6000)

Talkdesk

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Cisco Business Edition 6000 (BE6000)

Talkdesk

Answering rules

Call recording

Call park

Call screening

Message alerts

Cisco Business Edition 6000 (BE6000)

Talkdesk

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Cisco Business Edition 6000 (BE6000)

Talkdesk

Mobile app for iOS

Mobile app for Android

Cisco Business Edition 6000 (BE6000)

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Cisco Business Edition 6000 (BE6000)

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

It helps with easy installation and setup for new office / migration.
Supports Hybrid Cloud and on-prem deployments.
Scalable Solution - catering to upgrade from a legacy platform.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

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It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.

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Inside Sales Representative, Ting Mobile

TucowsTelecommunications, 501-1000 employees

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Cons

Cost could always be lower, but you get a solid product for your investment
Licensing can still be confusing if you need multiple products on the appliance
Redundancy/DR

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VoIP Network Administrator

Penn State UniversityHigher Education, 10,001+ employees

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I'd like them to be a stand alone for all support services.
The amount of time it takes for a customer to be routed can be lengthy.
At times, the connectivity via headphones (even with the recommended ones) is not great.

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Verified User

General Manager in Other

Computer Software Company, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Talkdesk 8.2

Based on 4 answers

It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

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Verified User

Manager in Customer Service

Computer Software Company, 201-500 employees

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Usability

Cisco Business Edition 6000 (BE6000) 8.2

Based on 1 answer

BE6K [is] not just a bare metal server ,it is [a] complete solution with its own management tools.

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Oleksandr Tsapenko

Business Development Manager/Product manager

Wise IT UkraineInformation Technology & Services, 11-50 employees

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Talkdesk 9.1

Based on 69 answers

The whole system is user friendly and there is practically no need of a induction period or an introduction education. You can have an agent [have it] set up and working in a few minutes from log in to the first phone call. For an Admin navigation, the reporting features is a bit tricky but manageable.

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Veselina Bodurova

Customer Support Manager

Luxurywood CoRetail, 11-50 employees

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Support Rating

Cisco Business Edition 6000 (BE6000) 8.3

Based on 6 answers

Support for the Cisco Business Edition 6000 (BE6000) comes in the form of Cisco SmartNET or Cisco TAC Support. Cisco TAC Support thrives on providing an easy way to get support and they have never disappointed us, whether it was for hardware replacement or simple day-to-day questions that we needed answers to.

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Verified User

Employee in Information Technology

Automotive Company, 10,001+ employees

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Talkdesk 8.6

Based on 184 answers

If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.

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Mark de Gruiter

Director of Client Success

GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 8.5

Based on 32 answers

The speed of deployment is great. I don't think that we need anything more than what we have currently. Talkdesk has helped us a lot in the customer satisfaction point of view and gave us the opportunity to verify all the situations in a timely manner. For me, Talkdesk has worked wonders

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Global Operations Team Lead

SkipTheDishesLogistics & Supply Chain, 1001-5000 employees

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Alternatives Considered

We couldn't get the MiCollab to work properly. It always crashed. With Mitel, we couldn't change our provider to someone else that had more capability and less cost.

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Verified User

Director in Information Technology

Higher Education Company, 201-500 employees

View all 7 answers on this topic

I use all of these daily and Talkdesk is our go-to for calls and customer follow-up. We have had a good experience that continues to get better so there's no need to fix what isn't broken. At the end of the day, our customers want to get ahold of us in many different ways depending on their preferred methods of communication. We need to keep all of our channels open and Talkdesk is our best solution for speaking directly to our customers.

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Business Consultant

Digital ExpertsE-Learning, 51-200 employees

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Return on Investment

This system facilities upgrading legacy phone systems to VoIP and lowers the total cost of ownership with cost-effective, time-saving operations.
Faster deployment times, with pre-installed, ready to use applications.
Support for Hybrid Cloud helps easier migration to cloud, if necessary.

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Verified User

Contributor in Engineering

Telecommunications Company, 1001-5000 employees

View all 7 answers on this topic

The timing of Talkdesk has been at a time when there are so many variances the company had zero home working prior to implementation, Desktop restrictions. However given the ability to offer home working has kept our organisation going with only 4 days down time ROI has been covered within our 9 months.

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Christopher Pash

Contact Centre Telephony Specialist

Quadrant Subscription Services (a part of Air Business Group)Publishing, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Business Edition 6000 (BE6000) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Talkdesk Editions & Modules

Edition

Professional	$65¹
Professional +	Contact sales team
Enterprise	Contact sales team

per seat/per month

Additional Pricing Details

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Rating Summary

Cisco Business Edition 6000 (BE6000)

Talkdesk

Cisco Business Edition 6000 (BE6000)

Talkdesk

Cisco Business Edition 6000 (BE6000)

Talkdesk

Cisco Business Edition 6000 (BE6000)

Talkdesk

Cisco Business Edition 6000 (BE6000)

Talkdesk

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