Duo / Cisco Secure Access, by Duo vs HID DigitalPersona (formerly Crossmatch) | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 180 reviews and ratings

Score 8.3 out of 10

Based on 104 reviews and ratings

Get a free trial

Pros

Duo Security has a convenient mobile app, so all our employees can implement it and login when and where they need to.
The app is streamlined and simple, and doesn't contain ads or unnecessary features.
Duo Security allows our employees to not only use it for their company login, but for external logins as well, so all of their dual-factor authentication data is in one app.

Read full review

Verified User

Professional in Product Management

E-Learning Company, 501-1000 employees

View all 101 answers on this topic

Provides an extra layer of security, each person has a unique fingerprint.
Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.

Read full review

IT Specialist

First Advantage Bank (FABK)Banking, 51-200 employees

View all 63 answers on this topic

Cons

An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
At the time of implementation it did not integrate with the rest of the cisco security suite.
Documentation was light or lacking for any lesser known products.
Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.

Read full review

Enterprise Infrastructure Supervisor

KLJCivil Engineering, 501-1000 employees

View all 101 answers on this topic

Easy for readers to get irredeemably dirty & need replacing.
Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
Group policy set-up was a little confusing.

Read full review

Verified User

Engineer in Information Technology

Insurance Company, 201-500 employees

View all 63 answers on this topic

Likelihood to Renew

Duo / Cisco Secure Access, by Duo 9.1

Based on 1 answer

It’s best in class

Read full review

Verified User

Manager in Corporate

Telecommunications Company, 10,001+ employees

View all 1 answers on this topic

HID DigitalPersona (formerly Crossmatch) 9.7

Based on 5 answers

Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.

Read full review

Verified User

Manager in Information Technology

Banking Company, 201-500 employees

View all 5 answers on this topic

Usability

Duo / Cisco Secure Access, by Duo 8.9

Based on 63 answers

This is a very easy application to use. The installation is simple, the user interface is user friendly. If you have been reading my review to this point, you should understand very well that I have said that this is a good product to use for multi-factor authentication. From an administrative point of view, deployment was easy as well.

Read full review

Manager, Training & Learning Development

DHI Computing Service, Inc.Computer Software, 201-500 employees

View all 63 answers on this topic

HID DigitalPersona (formerly Crossmatch) 9.0

Based on 5 answers

I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.

Read full review

Verified User

Engineer in Engineering

Information Technology and Services Company, 1001-5000 employees

View all 5 answers on this topic

Support Rating

Duo / Cisco Secure Access, by Duo 9.0

Based on 97 answers

Overall the support that Duo and a great company like Cisco provides has been excellent. With the initial setup and integration of Duo, the tech people we dealt with were super helpful and walked us through the whole process. They provided adequate training and resources for our internal IT team to set up and run the application. We haven't had any major issues with our end-users.

Read full review

Verified User

Project Manager in Product Management

Biotechnology Company, 201-500 employees

View all 97 answers on this topic

HID DigitalPersona (formerly Crossmatch) 9.1

Based on 6 answers

Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.

Read full review

Verified User

Engineer in Information Technology

Government Administration Company, 1001-5000 employees

View all 6 answers on this topic

Implementation Rating

Duo / Cisco Secure Access, by Duo 9.1

Based on 1 answer

Rich documentation was provided by Duo team.

Read full review

Verified User

Manager in Corporate

Telecommunications Company, 10,001+ employees

View all 1 answers on this topic

HID DigitalPersona (formerly Crossmatch) 9.0

Based on 4 answers

Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.

Read full review

Verified User

Engineer in Engineering

Information Technology and Services Company, 1001-5000 employees

View all 4 answers on this topic

Alternatives Considered

Duo is easier to use since it is an app and only needs your phone for authentication. The other products I have used in the past require a separate device. Everyone carries their phone with them so there is no need to remember to carry around another device.

Read full review

Verified User

Director in Information Technology

Higher Education Company, 10,001+ employees

View all 101 answers on this topic

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.

Read full review

IT Manager

CITY OF GOLDENGovernment Administration, 201-500 employees

View all 63 answers on this topic

Return on Investment

Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.

Read full review

CEO (Chief Executive Officer)

Econometric StudiosFinancial Services, 11-50 employees

View all 101 answers on this topic

All other 2-factor authentication software we looked at were a subscription based platforms.
The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.

Read full review

Justin Simpkinson

Network Administrator

Boone County PSCCPublic Safety, 51-200 employees

View all 63 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Duo / Cisco Secure Access, by Duo Editions & Modules

Edition

MFA	$3.00¹
Access	$6.00¹
Beyond	$9.00¹

Per User Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HID DigitalPersona (formerly Crossmatch) Editions & Modules

—

Additional Pricing Details

—

Add comparison