<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
180 Ratings

Duo / Cisco Secure Access, by Duo

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
180 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100
104 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Duo / Cisco Secure Access, by Duo

Great for organizations that need to deploy a solution that is used by a small group, given that Duo charges per account; however, be careful if you have a lot of service accounts that you want to set to bypass MFA, as you will have to pay for each one of them, as you would for any human user. Also good for small IT teams that need a solution that has a very straightforward and easy-to-use GUI. Finally, while it has a decent amount of features and functionality, don't expect it to be able to do every permutation of policy that you can think of, though Cisco is promising future updates and solutions (e.g. an adaptive product) that will address some very specific use-cases, such as MFA bypass based on user and IP.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

While the core of the product works very well, I would not purchase this solution again nor recommend it to other companies. Before being acquired they were a "startup" mode company building a competitively priced product but they were not able to capitalize on that. The solution was full of great features but management and implementation are poor. The solution is buggy, bulky, and not enterprise friendly, particularly for healthcare or other 24/7 operations that cannot afford downtime or management complications. The nail in the coffin is lack of support since the acquisition. Reaching support is a major challenge, and internal communication issues as well as system issues make it feel non-existent. I personally was completely unable to reach support for assistance the last time we had a problem, and our company has begun plans to migration away from the solution.
Anonymous | TrustRadius Reviewer

Pros

Duo / Cisco Secure Access, by Duo

  • Duo Security has a convenient mobile app, so all our employees can implement it and login when and where they need to.
  • The app is streamlined and simple, and doesn't contain ads or unnecessary features.
  • Duo Security allows our employees to not only use it for their company login, but for external logins as well, so all of their dual-factor authentication data is in one app.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Provides an extra layer of security, each person has a unique fingerprint.
  • Allows users to quickly log in to or switch computers on the fly, much faster than typing in a password.
  • Can be used with all kinds of programs. We utilize it with any program that requires authentication, and you can modify the software to work with several applications.
Owen Heuston | TrustRadius Reviewer

Cons

Duo / Cisco Secure Access, by Duo

  • An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
  • At the time of implementation it did not integrate with the rest of the cisco security suite.
  • Documentation was light or lacking for any lesser known products.
  • Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.
Ryan Lee | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • Easy for readers to get irredeemably dirty & need replacing.
  • Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
  • Group policy set-up was a little confusing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Duo / Cisco Secure Access, by Duo

Duo / Cisco Secure Access, by Duo 9.1
Based on 1 answer
It’s best in class
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.7
Based on 5 answers
Two things.1- because of the hardware investment we already made in all the fingerprint readers.2 - I have yet to see a competitor with a similar concept.
Anonymous | TrustRadius Reviewer

Usability

Duo / Cisco Secure Access, by Duo

Duo / Cisco Secure Access, by Duo 8.9
Based on 63 answers
This is a very easy application to use. The installation is simple, the user interface is user friendly. If you have been reading my review to this point, you should understand very well that I have said that this is a good product to use for multi-factor authentication. From an administrative point of view, deployment was easy as well.
Randy Palmer | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 5 answers
I think there are still fundamental enhancements needed to be added to the management consoles and I think there ought to be a Centralized, Windows Based "Thick" Management Application instead of individual utilities which vary from MMCs, Scripts, Wizards, etc.
Anonymous | TrustRadius Reviewer

Support Rating

Duo / Cisco Secure Access, by Duo

Duo / Cisco Secure Access, by Duo 9.0
Based on 97 answers
Overall the support that Duo and a great company like Cisco provides has been excellent. With the initial setup and integration of Duo, the tech people we dealt with were super helpful and walked us through the whole process. They provided adequate training and resources for our internal IT team to set up and run the application. We haven't had any major issues with our end-users.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.1
Based on 6 answers
Extremely poor; I've never encountered such. Professional Services completely dropped us for months. Crossmatch tech support seems like it has 3 techs tops! No response to emails, calls, the absolute worst! I will never recommend DP to anyone.
Anonymous | TrustRadius Reviewer

Implementation Rating

Duo / Cisco Secure Access, by Duo

Duo / Cisco Secure Access, by Duo 9.1
Based on 1 answer
Rich documentation was provided by Duo team.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

HID DigitalPersona (formerly Crossmatch) 9.0
Based on 4 answers
Could use tools to audit license usage at a more granular level as to allow an administrator to free up licenses from users whom seldom use their biometrics to login.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Duo / Cisco Secure Access, by Duo

Duo is easier to use since it is an app and only needs your phone for authentication. The other products I have used in the past require a separate device. Everyone carries their phone with them so there is no need to remember to carry around another device.
Anonymous | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

We have used One Identity for software tokens. The Defender software tokens were originally included with our bundle and work pretty well for integration into the AnyConnect VPN client with Cisco. All that said, we use the two products for different applications and DP does what it does very well.
Ken Grimes | TrustRadius Reviewer

Return on Investment

Duo / Cisco Secure Access, by Duo

  • Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
  • Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
  • Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.
Thomas Young | TrustRadius Reviewer

HID DigitalPersona (formerly Crossmatch)

  • All other 2-factor authentication software we looked at were a subscription based platforms.
  • The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
  • The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.
Justin Simpkinson | TrustRadius Reviewer

Pricing Details

Duo / Cisco Secure Access, by Duo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Duo / Cisco Secure Access, by Duo Editions & Modules

Edition
MFA$3.001
Access$6.001
Beyond$9.001
  1. Per User Per Month
Additional Pricing Details

HID DigitalPersona (formerly Crossmatch)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HID DigitalPersona (formerly Crossmatch) Editions & Modules

Additional Pricing Details

Add comparison