Cisco Secure Access by Duo vs HID DigitalPersona (formerly Crossmatch)

• It integrates very well with multiple products such as M365 and VMware
• It allows for multiple security options including hardware tokens and a phone app
• If users are locked out for whatever reason, it's easy to get them up and running again with the Duo admin dashboard

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• Super fast to recognize fingerprint and authenticate .
• Accurate with a wide area of fingerprint. Most windows laptops with built in fingerprint scanners only recognize a small area of print.
• Units are inexpensive.
• Quick and easy to install server software and client hardware.
• When workstations were upgraded from Windows 8.1 to Windows 10 the software continued working flawlessly.

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• An extra step to configure when setting up with things like O365 products whereas the native client would have been easier.
• At the time of implementation it did not integrate with the rest of the cisco security suite.
• Documentation was light or lacking for any lesser known products.
• Had to configure ManageEngine as a "generic app" when doing SSO. Really need to build out the prebuilt app's base quicker for us lazy IT people.

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• Multiple domains - DigitalPersona struggles with multiple domains. Since the solution is licensed per domain, migrating users between domains can be troublesome to keep licensed. Additionally, migrating to a new domain removes the AD leaf objects that store all digital persona information, essentially wiping out and credentials or other stored information.
• Password change - DigitalPersona can be confusing to update when a stored password for a website is updated. The password is entered, and then the user is redirected to the websites password change page. Users must then authenticate with a Digital persona credential again before being prompted by Digital Persona to update the password. If the user is allowed to change the password manually through the websites page, this will lead to what is stored in Digital Persona being out of sync with the new password, and eventually account lockouts.
• Terminal Server - DigitalPersona has performance issues when utilized on a high-traffic terminal server. Often it causes big CPU spikes as well as hanging sessions upon disconnect.

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• Duo Security has been a positive ROI in that it has prevented unwarranted access to confidential information.
• Duo Security has been a positive ROI in that it keeps me informed of what's going on with my devices.
• Duo Security has been a negative ROI in that it costs money that I'm not sure is well spent all of the time.

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• All other 2-factor authentication software we looked at were a subscription based platforms.
• The DigitalPersona staff was very efficient in the implantation process which allowed our staff to move on to other issues.
• The technical staff spends less time on account lockouts now since the end-user is now capable of resolving lockouts themselves.

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