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Great MFA option but lacks 3rd party security token support
Updated July 11, 2022

Great MFA option but lacks 3rd party security token support

Andrew Do | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Secure Access by Duo

We used Cisco Secure Access by Duo as our method for MFA (multi-factor authentication) for multiple applications (remote desktop, Cisco VPN, OneLogin, Darktrace, etc.).
  • Active directory sync
  • Ease of use for users and admins
  • Integration with other applications
  • Support other vendor hardware security tokens
  • More price competitive
  • Ease of integration with other vendor applications
  • Is not compatible with other hardware
Active Directory synchronization for users and groups, the admin console is very nice, and the integration setup is pretty straightforward once you understand it.
Support is fast and very helpful. I am able to resolve or get my questions answered quickly.
Initially, the previous admin set this up for us to manually create each user, but when I found out you can sync active directory, support answered by questions about how existing users are affected that I was able to easily enabled this, so we no longer have to manually create users and groups.
We use Microsoft O365, and it looks like I can leverage my existing license to save money by moving away from Cisco Secure Access by Duo. I am still in the research phase, so we might or might not stay with Cisco Secure Access by Duo.

Do you think Cisco Secure Access by Duo delivers good value for the price?

Not sure

Are you happy with Cisco Secure Access by Duo's feature set?

Yes

Did Cisco Secure Access by Duo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Cisco Secure Access by Duo go as expected?

I wasn't involved with the implementation phase

Would you buy Cisco Secure Access by Duo again?

Yes

You will need to use a Cisco Secure Access by Duo hardware token since it doesn't support 3rd party. As for pricing, some vendors like Microsoft have their own, so it might come with the license you already own. If you want easy management and use, this solution is straightforward.

Resilience and Reliability

Even though we are satisfied with Duo, there are more players in this space so other factors come into play like cost and new technologies.
Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
Even though I get notification of outages, it has not affected our mfa implementation once. I do notice that the outages are resolved quickly even though it does not affect my company.
Very easy. Gui was easy to navigate and I created new policy and rule without issue without having any previous experience with Duo.
  • mfa for sso
  • mfa for vpn