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Cisco Unified Communications Manager (Call Manager) vs. Dropbox

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.3 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Dropbox

    Score8.5 out of 10
    N/ADropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

    $9.99

    per month

    Pricing
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Editions & Modules
    No answers on this topic
    Plus
    $9.99
    per month
    Essentials
    $18
    per month
    Business
    $20
    per month per user
    Business Plus
    $26
    per month per user
    Basic
    Free
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing—
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Considered Both Products
    Cisco
    No answer on this topic
    Dropbox
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    33 Answers
    94%
    Would buy again
    1271 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    34 Answers
    94%
    Delivers good value for the price
    1067 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    34 Answers
    94%
    Happy with the feature set
    1264 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    27 Answers
    95%
    Lived up to sales and marketing promises
    857 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    28 Answers
    96%
    Implementation went as expected
    992 Answers
    Features
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.6
    52 Ratings
    4% below category average
    Dropbox
    -
    Ratings
    Hosted PBX9.427 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.238 Ratings00 Ratings
    User templates6.149 Ratings00 Ratings
    Call reports8.249 Ratings00 Ratings
    Directory of employee names9.150 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.9
    55 Ratings
    4% below category average
    Dropbox
    -
    Ratings
    Answering rules9.352 Ratings00 Ratings
    Call recording5.234 Ratings00 Ratings
    Call park9.447 Ratings00 Ratings
    Call screening8.942 Ratings00 Ratings
    Message alerts6.847 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    9.1
    49 Ratings
    14% above category average
    Dropbox
    -
    Ratings
    Video conferencing9.139 Ratings00 Ratings
    Audio conferencing9.249 Ratings00 Ratings
    Video screen sharing8.823 Ratings00 Ratings
    Instant messaging9.427 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    6.8
    31 Ratings
    15% below category average
    Dropbox
    -
    Ratings
    Mobile app for iOS6.531 Ratings00 Ratings
    Mobile app for Android7.028 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Dropbox
    7.8
    1368 Ratings
    7% below category average
    Versioning00 Ratings8.21140 Ratings
    Video files00 Ratings7.21118 Ratings
    Audio files00 Ratings7.71014 Ratings
    Document collaboration00 Ratings8.01190 Ratings
    Access control00 Ratings8.11266 Ratings
    File search00 Ratings7.21312 Ratings
    Device sync00 Ratings7.91259 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Dropbox
    8.0
    1297 Ratings
    8% below category average
    User and role management00 Ratings7.41157 Ratings
    File organization00 Ratings8.51279 Ratings
    Device management00 Ratings8.11138 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Cisco Unified Communications Manager (Call Manager) and Dropbox
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Dropbox
    7.9
    1286 Ratings
    9% below category average
    Performance00 Ratings7.91275 Ratings
    Reliability00 Ratings8.21283 Ratings
    Storage Reports00 Ratings7.5978 Ratings
    Best Alternatives
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Small Businesses
    CallFire
    Score9.7 out of 10
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Apple iCloud
    Score8.4 out of 10
    Enterprises
    Google Voice
    Score8 out of 10
    ownCloud
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Likelihood to Recommend
    8.2
    (57 ratings)
    8.5
    (1404 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.2
    (44 ratings)
    Usability
    9.3
    (17 ratings)
    8.5
    (543 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    8.8
    (9 ratings)
    Support Rating
    8.0
    (14 ratings)
    7.2
    (40 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.0
    (5 ratings)
    Configurability
    -
    (0 ratings)
    8.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Cisco Unified Communications Manager (Call Manager)Dropbox
    Likelihood to Recommend
    Cisco
    Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
    Incentivized
    Read full review
    Dropbox
    Dropbox is well suited for sending File Requests to clients to upload documents, and for me to send File Transfers to clients with documents for them to download. I can create separate files for each client, and also create files within files, which is very convenient and useful for my business purposes. In Dropbox I can also see all of the File Requests that I have sent and it shows me how many times they've accessed it and how many files they uploaded. I can also see all of the File Transfers that I have made and whether how many times the client has accessed it and how many documents were downloaded. It also sends me notifications if the clients haven't downloaded their files yet so I can remind them. Dropbox Sign has been very easy to use, and I have already stated what could be changed with it
    Incentivized
    Read full review
    Pros
    Cisco
    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Incentivized
    Read full review
    Dropbox
    • I can share projects I need feedback on.
    • I can make projects available to editors so that they can do their work.
    • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
    • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
    Read full review
    Cons
    Cisco
    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Incentivized
    Read full review
    Dropbox
    • Admid Control Can feels little basic it can be improve by easy access quick tabs for important button.
    • Smart sync behaviour can be little confusing it can be improve by displaying more futuristic way
    • Pricing and storage facility can be improve for really more demanding for a tool can be imporve.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Incentivized
    Read full review
    Dropbox
    Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
    Read full review
    Usability
    Cisco
    The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
    Read full review
    Dropbox
    It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
    Read full review
    Reliability and Availability
    Cisco
    No answers on this topic
    Dropbox
    I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
    Incentivized
    Read full review
    Performance
    Cisco
    No answers on this topic
    Dropbox
    Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
    Read full review
    Support Rating
    Cisco
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Incentivized
    Read full review
    Dropbox
    They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
    Read full review
    In-Person Training
    Cisco
    No answers on this topic
    Dropbox
    The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
    Incentivized
    Read full review
    Online Training
    Cisco
    No answers on this topic
    Dropbox
    I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
    Read full review
    Implementation Rating
    Cisco
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Incentivized
    Read full review
    Dropbox
    I needed to stay current in improving my daily operations. Dropbox
    was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
    Read full review
    Alternatives Considered
    Cisco
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Incentivized
    Read full review
    Dropbox
    I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
    Read full review
    Contract Terms and Pricing Model
    Cisco
    No answers on this topic
    Dropbox
    I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
    Incentivized
    Read full review
    Scalability
    Cisco
    No answers on this topic
    Dropbox
    It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
    Incentivized
    Read full review
    Professional Services
    Cisco
    No answers on this topic
    Dropbox
    Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Incentivized
    Read full review
    Dropbox
    • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
    • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
    Read full review
    ScreenShots

    Dropbox Screenshots

    Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.