152 Ratings
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Score 8.9 out of 100
19 Ratings
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Score 6.4 out of 100

Feature Set Ratings

  • Cisco Unified Communications Manager (Call Manager) ranks higher in 1 feature set: VoIP system collaboration
  • FreeConferenceCall.com ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.8

FreeConferenceCall.com

88%
FreeConferenceCall.com ranks higher in 3/5 features

Hosted PBX

7.7
77%
18 Ratings
9.0
90%
3 Ratings

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
10.0
100%
2 Ratings

User templates

8.5
85%
36 Ratings
7.5
75%
2 Ratings

Call reports

6.5
65%
35 Ratings
8.5
85%
8 Ratings

Directory of employee names

8.6
86%
36 Ratings
N/A
0 Ratings

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
8.2

FreeConferenceCall.com

82%
FreeConferenceCall.com ranks higher in 3/5 features

Answering rules

8.7
87%
39 Ratings
8.0
80%
1 Rating

Call recording

6.7
67%
26 Ratings
8.8
88%
8 Ratings

Call park

8.6
86%
35 Ratings
8.0
80%
2 Ratings

Call screening

6.4
64%
32 Ratings
8.0
80%
3 Ratings

Message alerts

7.7
77%
36 Ratings
8.0
80%
4 Ratings

VoIP system collaboration

8.2

Cisco Unified Communications Manager (Call Manager)

82%
7.2

FreeConferenceCall.com

72%
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/4 features

Video conferencing

8.5
85%
27 Ratings
5.6
56%
6 Ratings

Audio conferencing

8.1
81%
37 Ratings
6.6
66%
10 Ratings

Video screen sharing

8.1
81%
14 Ratings
8.4
84%
5 Ratings

Instant messaging

8.0
80%
17 Ratings
8.2
82%
3 Ratings

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%
8.6

FreeConferenceCall.com

86%
FreeConferenceCall.com ranks higher in 2/2 features

Mobile app for iOS

8.0
80%
23 Ratings
8.6
86%
2 Ratings

Mobile app for Android

7.8
78%
21 Ratings
8.6
86%
2 Ratings

Attribute Ratings

  • Cisco Unified Communications Manager (Call Manager) is rated higher in 1 area: Likelihood to Recommend
  • FreeConferenceCall.com is rated higher in 2 areas: Usability, Support Rating
  • Cisco Unified Communications Manager (Call Manager) and FreeConferenceCall.com are tied in 2 areas: Likelihood to Renew, Implementation Rating

Likelihood to Recommend

8.5

Cisco Unified Communications Manager (Call Manager)

85%
42 Ratings
6.2

FreeConferenceCall.com

62%
12 Ratings

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating
10.0

FreeConferenceCall.com

100%
1 Rating

Usability

7.2

Cisco Unified Communications Manager (Call Manager)

72%
4 Ratings
10.0

FreeConferenceCall.com

100%
1 Rating

Support Rating

8.1

Cisco Unified Communications Manager (Call Manager)

81%
27 Ratings
9.5

FreeConferenceCall.com

95%
6 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings
10.0

FreeConferenceCall.com

100%
2 Ratings

Likelihood to Recommend

Cisco

The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Read full review

Pros

Cisco

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Read full review

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Read full review

Cons

Cisco

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Read full review

Pricing Details

Cisco Unified Communications Manager (Call Manager)

Starting Price

Editions & Modules

Cisco Unified Communications Manager (Call Manager) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Must contact sales team for pricing

    FreeConferenceCall.com

    Starting Price

    $4 per month

    Editions & Modules

    FreeConferenceCall.com editions and modules pricing
    EditionModules
    Suggested Amount$41
    Average Amount$8.212
    Market Rate$153
    Pay what you canCustomized4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

    Likelihood to Renew

    Cisco

    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Read full review

    FreeConferenceCall.com

    It is so user friendly.
    Read full review

    Usability

    Cisco

    Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
    Read full review

    FreeConferenceCall.com

    I am and have been extremely pleased with my use of this product.
    Read full review

    Support Rating

    Cisco

    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Read full review

    FreeConferenceCall.com

    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Read full review

    Implementation Rating

    Cisco

    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Read full review

    FreeConferenceCall.com

    It's a no brainer!
    Read full review

    Alternatives Considered

    Cisco

    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Read full review

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Read full review

    Return on Investment

    Cisco

    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Read full review

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Read full review

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