What users are saying about
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 145 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Cloud PBX
7.6
Cisco Unified Communications Manager (Call Manager)
76%

Unify Office by RingCentral, from Atos
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Hosted PBX
7.9
79%
18 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
6.8
68%
27 Ratings

N/A
0 Ratings
User templates
8.5
85%
36 Ratings

N/A
0 Ratings
Call reports
6.4
64%
35 Ratings

N/A
0 Ratings
Directory of employee names
8.7
87%
36 Ratings

N/A
0 Ratings
Call Management
7.6
Cisco Unified Communications Manager (Call Manager)
76%

Unify Office by RingCentral, from Atos
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 5/5 features
Answering rules
8.8
88%
39 Ratings

N/A
0 Ratings
Call recording
6.8
68%
26 Ratings

N/A
0 Ratings
Call park
8.7
87%
35 Ratings

N/A
0 Ratings
Call screening
6.4
64%
32 Ratings

N/A
0 Ratings
Message alerts
7.5
75%
36 Ratings

N/A
0 Ratings
VoIP system collaboration
8.1
Cisco Unified Communications Manager (Call Manager)
81%

Unify Office by RingCentral, from Atos
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 4/4 features
Video conferencing
8.3
83%
27 Ratings

N/A
0 Ratings
Audio conferencing
8.0
80%
37 Ratings

N/A
0 Ratings
Video screen sharing
8.2
82%
14 Ratings

N/A
0 Ratings
Instant messaging
8.0
80%
17 Ratings

N/A
0 Ratings
Mobile apps
7.9
Cisco Unified Communications Manager (Call Manager)
79%

Unify Office by RingCentral, from Atos
Feature Set Not Supported
N/A
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Cisco Unified Communications Manager (Call Manager) ranks higher in 2/2 features
Mobile app for iOS
7.9
79%
23 Ratings

N/A
0 Ratings
Mobile app for Android
7.8
78%
21 Ratings

N/A
0 Ratings
Attribute Ratings
- Unify Office by RingCentral, from Atos is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
Cisco Unified Communications Manager (Call Manager)
89%
42 Ratings

10.0
Unify Office by RingCentral, from Atos
100%
1 Rating
Likelihood to Renew
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating

Unify Office by RingCentral, from Atos
N/A
0 Ratings
Usability
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings

Unify Office by RingCentral, from Atos
N/A
0 Ratings
Support Rating
8.4
Cisco Unified Communications Manager (Call Manager)
84%
27 Ratings

Unify Office by RingCentral, from Atos
N/A
0 Ratings
Implementation Rating
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings

Unify Office by RingCentral, from Atos
N/A
0 Ratings
Likelihood to Recommend
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Unify Office by RingCentral, from Atos
If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
Cloud Communications Specialist
ScanSource Imago UKTelecommunications, 201-500 employees
Pros
Cisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesUnify Office by RingCentral, from Atos
- The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
- The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
- Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
Cloud Communications Specialist
ScanSource Imago UKTelecommunications, 201-500 employees
Cons
Cisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
Unify Office by RingCentral, from Atos
- We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
Cloud Communications Specialist
ScanSource Imago UKTelecommunications, 201-500 employees
Pricing Details
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Unified Communications Manager (Call Manager) Editions & Modules
—
Additional Pricing Details
Must contact sales team for pricingUnify Office by RingCentral, from Atos
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$16.99 per user per month
Unify Office by RingCentral, from Atos Editions & Modules
Edition
Standard | €16.991 |
---|---|
Premium | €22.991 |
Ultimate | €33.991 |
- per user per month
Additional Pricing Details
—Likelihood to Renew
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Unify Office by RingCentral, from Atos
No score
No answers yet
No answers on this topic
Usability
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
Unify Office by RingCentral, from Atos
No score
No answers yet
No answers on this topic
Support Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.4
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesUnify Office by RingCentral, from Atos
No score
No answers yet
No answers on this topic
Implementation Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
Unify Office by RingCentral, from Atos
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesUnify Office by RingCentral, from Atos
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
Cloud Communications Specialist
ScanSource Imago UKTelecommunications, 201-500 employees
Return on Investment
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesUnify Office by RingCentral, from Atos
- A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
- The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
Cloud Communications Specialist
ScanSource Imago UKTelecommunications, 201-500 employees