Cisco Unified Communications Manager (Call Manager) vs. Unify Office by RingCentral, from Atos

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
Unify Office by RingCentral, from Atos
Score 6.6 out of 10
N/A
Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS.
$16.99
per user per month
Pricing
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Editions & Modules
No answers on this topic
Standard
€16.99
per user per month
Premium
€22.99
per user per month
Ultimate
€33.99
per user per month
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMust contact sales team for pricing
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Considered Both Products
Cisco Unified Communications Manager (Call Manager)
Chose Cisco Unified Communications Manager (Call Manager)
As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications …
Unify Office by RingCentral, from Atos

No answer on this topic

Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.4
40 Ratings
10% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Hosted PBX9.919 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)5.929 Ratings00 Ratings
User templates8.238 Ratings00 Ratings
Call reports4.937 Ratings00 Ratings
Directory of employee names8.038 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
15% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Answering rules7.841 Ratings00 Ratings
Call recording5.426 Ratings00 Ratings
Call park8.037 Ratings00 Ratings
Call screening7.534 Ratings00 Ratings
Message alerts7.838 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.6
39 Ratings
8% below category average
Unify Office by RingCentral, from Atos
-
Ratings
Video conferencing9.329 Ratings00 Ratings
Audio conferencing8.939 Ratings00 Ratings
Video screen sharing6.015 Ratings00 Ratings
Instant messaging6.418 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
5% above category average
Unify Office by RingCentral, from Atos
-
Ratings
Mobile app for iOS8.323 Ratings00 Ratings
Mobile app for Android9.121 Ratings00 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Likelihood to Recommend
9.2
(44 ratings)
10.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)Unify Office by RingCentral, from Atos
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Read full review
Atos
If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
Read full review
Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
Read full review
Atos
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
Read full review
Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Read full review
Atos
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
Read full review
Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Read full review
Atos
No answers on this topic
Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Read full review
Atos
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
Read full review
Atos
No answers on this topic
Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Read full review
Atos
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
Read full review
Atos
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
Read full review
Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
Read full review
Atos
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
Read full review
ScreenShots

Unify Office by RingCentral, from Atos Screenshots

Screenshot of