TrustRadius: an HG Insights company

Cisco Unified Communications Manager (Call Manager) vs. Vimeo

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cisco Unified Communications Manager (Call Manager)

    Score8.3 out of 10
    N/ACall Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A

    Vimeo

    Score8.9 out of 10
    N/AVimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

    $9

    per month

    Pricing
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Editions & Modules
    No answers on this topic
    Starter
    $9
    per month
    Standard
    $25
    per month
    Advanced
    $65
    per month
    Enterprise
    Contact sales
    Offerings
    Pricing Offerings
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing—
    More Pricing Information
    Community Pulse
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Considered Both Products
    Cisco
    No answer on this topic
    Vimeo
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    33 Answers
    67%
    Would buy again
    14 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    34 Answers
    68%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    34 Answers
    76%
    Happy with the feature set
    16 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    27 Answers
    47%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    28 Answers
    88%
    Implementation went as expected
    15 Answers
    Features
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Cloud PBX
    Comparison of Cloud PBX features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.6
    52 Ratings
    4% below category average
    Vimeo
    -
    Ratings
    Hosted PBX9.427 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)5.238 Ratings00 Ratings
    User templates6.149 Ratings00 Ratings
    Call reports8.249 Ratings00 Ratings
    Directory of employee names9.150 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    7.9
    55 Ratings
    4% below category average
    Vimeo
    -
    Ratings
    Answering rules9.352 Ratings00 Ratings
    Call recording5.234 Ratings00 Ratings
    Call park9.347 Ratings00 Ratings
    Call screening8.942 Ratings00 Ratings
    Message alerts6.847 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    9.1
    49 Ratings
    14% above category average
    Vimeo
    -
    Ratings
    Video conferencing9.139 Ratings00 Ratings
    Audio conferencing9.249 Ratings00 Ratings
    Video screen sharing8.823 Ratings00 Ratings
    Instant messaging9.427 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    6.7
    31 Ratings
    16% below category average
    Vimeo
    -
    Ratings
    Mobile app for iOS6.531 Ratings00 Ratings
    Mobile app for Android7.028 Ratings00 Ratings
    Video Marketing
    Comparison of Video Marketing features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    5.3
    39 Ratings
    35% below category average
    Lead generation00 Ratings6.022 Ratings
    Video personalization00 Ratings6.635 Ratings
    eCommerce00 Ratings3.013 Ratings
    Support for advertisements00 Ratings2.914 Ratings
    Video SEO00 Ratings6.629 Ratings
    Integration to Marketing Automation00 Ratings7.022 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    2.8
    11 Ratings
    75% below category average
    Integration to Salesforce.com00 Ratings1.06 Ratings
    Integration to Marketo00 Ratings1.06 Ratings
    Integration to HubSpot00 Ratings1.06 Ratings
    Integration to Eloqua00 Ratings1.04 Ratings
    Integration to LMS00 Ratings10.08 Ratings
    Video Security
    Comparison of Video Security features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    8.9
    40 Ratings
    4% above category average
    Video access controls00 Ratings8.640 Ratings
    User management00 Ratings8.937 Ratings
    Video link sharing00 Ratings10.038 Ratings
    Internal video00 Ratings8.636 Ratings
    External video00 Ratings8.637 Ratings
    Video Player
    Comparison of Video Player features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    8.3
    41 Ratings
    1% above category average
    Player customization00 Ratings7.433 Ratings
    Embedded videos00 Ratings8.440 Ratings
    Video quality / Bandwidth controls00 Ratings8.639 Ratings
    Mobile compatibility00 Ratings8.940 Ratings
    Video Analytics
    Comparison of Video Analytics features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    9.0
    36 Ratings
    13% above category average
    A/B testing00 Ratings7.914 Ratings
    Streaming quality reports00 Ratings9.018 Ratings
    Per viewer tracking00 Ratings9.525 Ratings
    Per video tracking00 Ratings9.531 Ratings
    Video analytics dashboard00 Ratings9.029 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    9.2
    40 Ratings
    7% above category average
    On-Demand video00 Ratings10.024 Ratings
    Live streaming00 Ratings10.015 Ratings
    Impact of streaming on network00 Ratings10.020 Ratings
    Video upload & format support00 Ratings9.537 Ratings
    Video library / File management00 Ratings7.036 Ratings
    Video portal00 Ratings9.026 Ratings
    Video Engagement
    Comparison of Video Engagement features of Cisco Unified Communications Manager (Call Manager) and Vimeo
    Feature
    Cisco Unified Communications Manager (Call Manager)
    -
    Ratings
    Vimeo
    4.9
    27 Ratings
    47% below category average
    Audience polling00 Ratings1.16 Ratings
    Audience Q&A / Live chat00 Ratings6.88 Ratings
    Video comments00 Ratings6.827 Ratings
    Best Alternatives
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Small Businesses
    CallFire
    Score9.7 out of 10
    Vidyard
    Score8.3 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Vidyard
    Score8.3 out of 10
    Enterprises
    Fuze
    Score8.2 out of 10
    Panopto
    Score7.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Likelihood to Recommend
    8.2
    (57 ratings)
    9.1
    (44 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Usability
    9.3
    (17 ratings)
    8.4
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.0
    (14 ratings)
    5.0
    (10 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    5.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Cisco Unified Communications Manager (Call Manager)Vimeo
    Likelihood to Recommend
    Cisco
    Cisco Unified Communications Manager is suited for medium to large customers who are in search for a solid call control platform with added security in mind. Cisco Unified Communications Manager also supports receptions, small groups and also a mini contact center type of set up with its Hunt Group, Pick up Group and call queuing facilities and also with set up of music on hold function while calls queuing.
    Incentivized
    Read full review
    Vimeo
    For an overall professional appearance of Vimeo, I think it looks fabulous for the clients we work with. I think it works extremely well to host videos for courses and training that can be paid training. The privacy feature is great for that. I've never used it for going LIVE and wonder if that might be a good option for businesses but since I haven't tried it, I'm not of the capabilities. And I'm not sure how the clients are able to get on the LIVES. It does have so many new features since I started 4 years ago, and that means that there is a higher learning curve if you want to make full use of this platform.
    Incentivized
    Read full review
    Pros
    Cisco
    • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
    • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
    • The Call Manager provides us very granular settings to route our calls as we want.
    Incentivized
    Read full review
    Vimeo
    • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
    • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
    • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
    Incentivized
    Read full review
    Cons
    Cisco
    • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
    • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
    • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
    Incentivized
    Read full review
    Vimeo
    • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
    • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
    • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
    Incentivized
    Read full review
    Vimeo
    I usually extract the links of all lectures from the embed code, but now Vimeo is not allowing that feature. Instead, I have to copy the whole embed code and then extract the URL from the embed code separately. This process has become cumbersome and a bit of hassle since I don't need the whole embed code.
    Incentivized
    Read full review
    Usability
    Cisco
    The usability part of Cisco Unified Communications Manager is very much simple from a usability point of view. Day-to-day Move Add Change Delete (MACD) can be performed by the administrators very easily with simple training. From the initial deployment point of view, some of the thing can be improved to simplify the process.
    Read full review
    Vimeo
    The design is clean and intuitive for the most part, which allows for ease of use by both novice and experience users. We are grateful for the ways that the front-end video player is easy to navigate and intuitive to use, and the backend is generally designed the same way. Tools and options are where you expect to find them, and it was easy to navigate the storage on the backend through folders and content filters
    Incentivized
    Read full review
    Reliability and Availability
    Cisco
    No answers on this topic
    Vimeo
    I use Vimeo all the time, and never had any issues with the system.
    Incentivized
    Read full review
    Performance
    Cisco
    No answers on this topic
    Vimeo
    Vimeo does well in performance with systems with ease. I have not encountered any issues with loading pages or slowing down in other software or systems.
    Incentivized
    Read full review
    Support Rating
    Cisco
    CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
    Incentivized
    Read full review
    Vimeo
    Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
    Read full review
    Implementation Rating
    Cisco
    This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
    Incentivized
    Read full review
    Vimeo
    Vimeo does provide the legwork of content curation and management of sources. The quality of content is not bad from a viewer's point of view. I think the analytics could use a little bit of improvement, only because my department has a lot of users.
    Incentivized
    Read full review
    Alternatives Considered
    Cisco
    We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
    Incentivized
    Read full review
    Vimeo
    YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Cisco
    No answers on this topic
    Vimeo
    Nothing that I could think of. Maybe changing the way of extracting the URL's from the embed codes.
    Incentivized
    Read full review
    Scalability
    Cisco
    No answers on this topic
    Vimeo
    Vimeo does well with integrating videos in the Absorb LMS that I currently manage.
    Incentivized
    Read full review
    Professional Services
    Cisco
    No answers on this topic
    Vimeo
    Everything works fine in Vimeo, and the users like the quality and sound of the lectures when viewed on Absorb LMS. They can view the lectures on the desktop and mobile devices.
    Incentivized
    Read full review
    Return on Investment
    Cisco
    • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
    • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
    • High Costs - the cost of both the license and the maintenance was much higher than other systems.
    Incentivized
    Read full review
    Vimeo
    • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
    • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
    • The tool has allowed students in other countries to access content faster.
    • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
    Incentivized
    Read full review
    ScreenShots