Cisco Unified Communications Manager (Call Manager)
145 Ratings
VirtualPBX
6 Ratings

Cisco Unified Communications Manager (Call Manager)

145 Ratings
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Score 9 out of 100

Based on 145 reviews and ratings

VirtualPBX

6 Ratings
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Score 8.7 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

  • VirtualPBX ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

7.6

Cisco Unified Communications Manager (Call Manager)

76%
9.4

VirtualPBX

94%
VirtualPBX ranks higher in 5/5 features
VirtualPBX ranks higher in 5/5 features

Hosted PBX

7.9
79%
18 Ratings
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

6.8
68%
27 Ratings
9.0
90%
1 Rating

User templates

8.5
85%
36 Ratings
10.0
100%
1 Rating

Call reports

6.4
64%
35 Ratings
9.0
90%
1 Rating

Directory of employee names

8.7
87%
36 Ratings
10.0
100%
1 Rating

Call Management

7.6

Cisco Unified Communications Manager (Call Manager)

76%
9.4

VirtualPBX

94%
VirtualPBX ranks higher in 5/5 features
VirtualPBX ranks higher in 5/5 features

Answering rules

8.8
88%
39 Ratings
10.0
100%
1 Rating

Call recording

6.8
68%
26 Ratings
10.0
100%
1 Rating

Call park

8.7
87%
35 Ratings
9.0
90%
1 Rating

Call screening

6.4
64%
32 Ratings
9.0
90%
1 Rating

Message alerts

7.5
75%
36 Ratings
9.0
90%
1 Rating

VoIP system collaboration

8.1

Cisco Unified Communications Manager (Call Manager)

81%
9.8

VirtualPBX

98%
VirtualPBX ranks higher in 4/4 features
VirtualPBX ranks higher in 4/4 features

Video conferencing

8.3
83%
27 Ratings
10.0
100%
1 Rating

Audio conferencing

8.0
80%
37 Ratings
10.0
100%
1 Rating

Video screen sharing

8.2
82%
14 Ratings
9.0
90%
1 Rating

Instant messaging

8.0
80%
17 Ratings
10.0
100%
1 Rating

Mobile apps

7.9

Cisco Unified Communications Manager (Call Manager)

79%
9.0

VirtualPBX

90%
VirtualPBX ranks higher in 2/2 features
VirtualPBX ranks higher in 2/2 features

Mobile app for iOS

7.9
79%
23 Ratings
9.0
90%
1 Rating

Mobile app for Android

7.8
78%
21 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • VirtualPBX is rated higher in 1 area: Likelihood to Recommend
  • Cisco Unified Communications Manager (Call Manager) and VirtualPBX are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.9

Cisco Unified Communications Manager (Call Manager)

89%
42 Ratings
10.0

VirtualPBX

100%
3 Ratings

Likelihood to Renew

10.0

Cisco Unified Communications Manager (Call Manager)

100%
1 Rating
10.0

VirtualPBX

100%
1 Rating

Usability

7.1

Cisco Unified Communications Manager (Call Manager)

71%
4 Ratings

VirtualPBX

N/A
0 Ratings

Support Rating

8.3

Cisco Unified Communications Manager (Call Manager)

83%
27 Ratings

VirtualPBX

N/A
0 Ratings

Implementation Rating

10.0

Cisco Unified Communications Manager (Call Manager)

100%
2 Ratings

VirtualPBX

N/A
0 Ratings

Likelihood to Recommend

Cisco Unified Communications Manager (Call Manager)

The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.

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RAJESH VENGILOT | TrustRadius Reviewer
RAJESH VENGILOT
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VirtualPBX

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

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Richard Jassel | TrustRadius Reviewer
Richard Jassel
View all 3 answers on this topic

Pros

Cisco Unified Communications Manager (Call Manager)

  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.

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Anonymous | TrustRadius Reviewer
Verified User
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VirtualPBX

  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing

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Jody Thomas | TrustRadius Reviewer
Jody Thomas
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Cons

Cisco Unified Communications Manager (Call Manager)

  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.

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Leonardo Gonzalez | TrustRadius Reviewer
Leonardo Gonzalez
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VirtualPBX

  • Integration of the application and virtual management features in that area such as High Availability

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Cisco Unified Communications Manager (Call Manager) Editions & Modules

—
Additional Pricing Details
Must contact sales team for pricing

VirtualPBX

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional

Starting Price

$14.99 per month

VirtualPBX Editions & Modules

Edition
Flex$14.991
Essentials$19.991
Advanced$24.991
Enterprise$36.991
300 Minutes$29.992
500 Minutes$39.992
1000 Minutes$49.992
  1. per user, per month
  2. per month (unlimited users)
Additional Pricing Details
—

Likelihood to Renew

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.

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Brian Munn | TrustRadius Reviewer
Brian Munn
View all 1 answers on this topic

VirtualPBX

VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Usability

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years

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Eduardo Viero | TrustRadius Reviewer
Eduardo Viero
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VirtualPBX

No score
No answers yet
No answers on this topic

Support Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 8.3
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

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Anonymous | TrustRadius Reviewer
Verified User
View all 27 answers on this topic

VirtualPBX

No score
No answers yet
No answers on this topic

Implementation Rating

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented

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Brian Munn | TrustRadius Reviewer
Brian Munn
View all 2 answers on this topic

VirtualPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Unified Communications Manager (Call Manager)

We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

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Anonymous | TrustRadius Reviewer
Verified User
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VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

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Jody Thomas | TrustRadius Reviewer
Jody Thomas
View all 3 answers on this topic

Return on Investment

Cisco Unified Communications Manager (Call Manager)

  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.

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Anonymous | TrustRadius Reviewer
Verified User
View all 42 answers on this topic

VirtualPBX

  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

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Richard Jassel | TrustRadius Reviewer
Richard Jassel
View all 3 answers on this topic

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