What users are saying about
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 145 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
- VirtualPBX ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps
Cloud PBX
7.6
Cisco Unified Communications Manager (Call Manager)
76%

9.4
VirtualPBX
94%
VirtualPBX ranks higher in 5/5 features
VirtualPBX ranks higher in 5/5 features
Hosted PBX
7.9
79%
18 Ratings
9.0
90%
1 Rating
Multi-level Interactive Voice Response (IVR)
6.8
68%
27 Ratings
9.0
90%
1 Rating
User templates
8.5
85%
36 Ratings
10.0
100%
1 Rating
Call reports
6.4
64%
35 Ratings
9.0
90%
1 Rating
Directory of employee names
8.7
87%
36 Ratings
10.0
100%
1 Rating
Call Management
7.6
Cisco Unified Communications Manager (Call Manager)
76%

9.4
VirtualPBX
94%
VirtualPBX ranks higher in 5/5 features
VirtualPBX ranks higher in 5/5 features
Answering rules
8.8
88%
39 Ratings
10.0
100%
1 Rating
Call recording
6.8
68%
26 Ratings
10.0
100%
1 Rating
Call park
8.7
87%
35 Ratings
9.0
90%
1 Rating
Call screening
6.4
64%
32 Ratings
9.0
90%
1 Rating
Message alerts
7.5
75%
36 Ratings
9.0
90%
1 Rating
VoIP system collaboration
8.1
Cisco Unified Communications Manager (Call Manager)
81%

9.8
VirtualPBX
98%
VirtualPBX ranks higher in 4/4 features
VirtualPBX ranks higher in 4/4 features
Video conferencing
8.3
83%
27 Ratings
10.0
100%
1 Rating
Audio conferencing
8.0
80%
37 Ratings
10.0
100%
1 Rating
Video screen sharing
8.2
82%
14 Ratings
9.0
90%
1 Rating
Instant messaging
8.0
80%
17 Ratings
10.0
100%
1 Rating
Mobile apps
7.9
Cisco Unified Communications Manager (Call Manager)
79%

9.0
VirtualPBX
90%
VirtualPBX ranks higher in 2/2 features
VirtualPBX ranks higher in 2/2 features
Mobile app for iOS
7.9
79%
23 Ratings
9.0
90%
1 Rating
Mobile app for Android
7.8
78%
21 Ratings
9.0
90%
1 Rating
Attribute Ratings
- VirtualPBX is rated higher in 1 area: Likelihood to Recommend
- Cisco Unified Communications Manager (Call Manager) and VirtualPBX are tied in 1 area: Likelihood to Renew
Likelihood to Recommend
8.9
Cisco Unified Communications Manager (Call Manager)
89%
42 Ratings

10.0
VirtualPBX
100%
3 Ratings
Likelihood to Renew
10.0
Cisco Unified Communications Manager (Call Manager)
100%
1 Rating

10.0
VirtualPBX
100%
1 Rating
Usability
7.1
Cisco Unified Communications Manager (Call Manager)
71%
4 Ratings

VirtualPBX
N/A
0 Ratings
Support Rating
8.3
Cisco Unified Communications Manager (Call Manager)
83%
27 Ratings

VirtualPBX
N/A
0 Ratings
Implementation Rating
10.0
Cisco Unified Communications Manager (Call Manager)
100%
2 Ratings

VirtualPBX
N/A
0 Ratings
Likelihood to Recommend
Cisco Unified Communications Manager (Call Manager)
The Cisco Unified Communications Manager platform would be most suited for the below scenarios.1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises.2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
Maintenance Team Manager
Eastman Chemical CompanyChemicals, 10,001+ employees
Pros
Cisco Unified Communications Manager (Call Manager)
- This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
- The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
- The Call Manager provides us very granular settings to route our calls as we want.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 1001-5000 employeesVirtualPBX
- Customizable auto attendant
- Reliability
- Personalized phone conferencing
President
Kramer Electronics USManagement Consulting, 1-10 employees
Cons
Cisco Unified Communications Manager (Call Manager)
- Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
- Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
- Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
Arquitecto en Soluciones de Colaboracion Cisco
DIRECTV Latin AmericaEntertainment, 1001-5000 employees
VirtualPBX
- Integration of the application and virtual management features in that area such as High Availability

Verified User
Engineer in Engineering
Telecommunications Company, 10,001+ employeesPricing Details
Cisco Unified Communications Manager (Call Manager)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Cisco Unified Communications Manager (Call Manager) Editions & Modules
—
Additional Pricing Details
Must contact sales team for pricingVirtualPBX
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
$14.99 per month
VirtualPBX Editions & Modules
Edition
Flex | $14.991 |
---|---|
Essentials | $19.991 |
Advanced | $24.991 |
Enterprise | $36.991 |
300 Minutes | $29.992 |
500 Minutes | $39.992 |
1000 Minutes | $49.992 |
- per user, per month
- per month (unlimited users)
Additional Pricing Details
—Likelihood to Renew
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 1 answer
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
VirtualPBX
VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going

Verified User
Engineer in Engineering
Telecommunications Company, 10,001+ employeesUsability
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 7.1
Based on 4 answers
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
IT Infrastructure Specialist
RANDON S.AAutomotive, 5001-10,000 employees
VirtualPBX
No score
No answers yet
No answers on this topic
Support Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 8.3
Based on 27 answers
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.

Verified User
Engineer in Information Technology
Government Administration Company, 1001-5000 employeesVirtualPBX
No score
No answers yet
No answers on this topic
Implementation Rating
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager) 10.0
Based on 2 answers
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
Network Services Manager
M. J. Electric, LLCConstruction, 1001-5000 employees
VirtualPBX
No score
No answers yet
No answers on this topic
Alternatives Considered
Cisco Unified Communications Manager (Call Manager)
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.

Verified User
Supervisor in Information Technology
Financial Services Company, 1001-5000 employeesVirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
President
Kramer Electronics USManagement Consulting, 1-10 employees
Return on Investment
Cisco Unified Communications Manager (Call Manager)
- Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
- Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
- High Costs - the cost of both the license and the maintenance was much higher than other systems.

Verified User
Administrator in Information Technology
Mental Health Care Company, 501-1000 employeesVirtualPBX
- We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
Maintenance Team Manager
Eastman Chemical CompanyChemicals, 10,001+ employees