Cisco Unified Communications Manager (Call Manager) vs. VirtualPBX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco Unified Communications Manager (Call Manager)
Score 8.8 out of 10
N/A
Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.N/A
VirtualPBX
Score 8.8 out of 10
N/A
VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.
$12
per month
Pricing
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Editions & Modules
No answers on this topic
Starter
$12.00
per month per user
Flex
$19.00
per month per user
Pro
$29.00
per month per user
Premier
$39.00
per month per user
Offerings
Pricing Offerings
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMust contact sales team for pricingDiscount available for annual pricing.
More Pricing Information
Community Pulse
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Top Pros
Top Cons
Features
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
40 Ratings
8% below category average
VirtualPBX
9.4
1 Ratings
17% above category average
Hosted PBX10.019 Ratings9.01 Ratings
Multi-level Interactive Voice Response (IVR)5.829 Ratings9.01 Ratings
User templates8.138 Ratings10.01 Ratings
Call reports4.537 Ratings9.01 Ratings
Directory of employee names8.038 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.3
43 Ratings
12% below category average
VirtualPBX
9.4
1 Ratings
13% above category average
Answering rules7.841 Ratings10.01 Ratings
Call recording5.326 Ratings10.01 Ratings
Call park8.037 Ratings9.01 Ratings
Call screening7.634 Ratings9.01 Ratings
Message alerts7.838 Ratings9.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
7.5
39 Ratings
6% below category average
VirtualPBX
9.8
1 Ratings
21% above category average
Video conferencing9.329 Ratings10.01 Ratings
Audio conferencing8.939 Ratings10.01 Ratings
Video screen sharing5.815 Ratings9.01 Ratings
Instant messaging6.218 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco Unified Communications Manager (Call Manager)
8.7
23 Ratings
8% above category average
VirtualPBX
9.0
1 Ratings
11% above category average
Mobile app for iOS8.323 Ratings9.01 Ratings
Mobile app for Android9.121 Ratings9.01 Ratings
Best Alternatives
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Likelihood to Recommend
9.3
(44 ratings)
10.0
(3 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
8.7
(4 ratings)
-
(0 ratings)
Support Rating
8.0
(14 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Cisco Unified Communications Manager (Call Manager)VirtualPBX
Likelihood to Recommend
Cisco
The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services.
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VirtualPBX
We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
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Pros
Cisco
  • This solution is extremely stable and has been running in our environment for several years without (unscheduled) downtime.
  • The ability to have voicemails automatically sent as an email message is extremely helpful in helping us to keep in touch while away from the desk.
  • The Call Manager provides us very granular settings to route our calls as we want.
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VirtualPBX
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
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Cons
Cisco
  • Administration web page is little bit hard to understand at the beginning specially if you are not familiar with naming convention and GU Interfaces.
  • Call Detail Record interface is fine but would be desirable to include more options that fit organization needs in terms of reporting purposes.
  • Self Care Portal interface could be more useful to the end user if it includes options to manage some features without administrators involving.
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VirtualPBX
  • Integration of the application and virtual management features in that area such as High Availability
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Likelihood to Renew
Cisco
We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out.
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VirtualPBX
Once it works and has retain ROI.....keep it going
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Usability
Cisco
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
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VirtualPBX
No answers on this topic
Support Rating
Cisco
CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either.
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VirtualPBX
No answers on this topic
Implementation Rating
Cisco
This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented
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VirtualPBX
No answers on this topic
Alternatives Considered
Cisco
We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room systems, and hybrid design allows for us to be flexible and keep a high up time vs reliance on 100% cloud.
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VirtualPBX
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
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Return on Investment
Cisco
  • Communication and collaboration - Our offices are able to communicate both internally and externally due to this system.
  • Down time - Struggles with CUCM has caused a lot of down time due to the instability of the system.
  • High Costs - the cost of both the license and the maintenance was much higher than other systems.
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VirtualPBX
  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
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ScreenShots