What users are saying about
65 Ratings
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Score 7.9 out of 100
119 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Remote Desktop Manager ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
8.3

Remote Desktop Manager

83%
Remote Desktop Manager ranks higher in 11/14 features

Screen sharing

8.2
82%
9 Ratings
7.8
78%
23 Ratings

File transfer

8.3
83%
9 Ratings
8.0
80%
29 Ratings

Instant message

7.4
74%
7 Ratings
N/A
0 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
9.1
91%
16 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
8.7
87%
5 Ratings

Over-the-Internet remote session

7.9
79%
9 Ratings
8.1
81%
38 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
8.6
86%
22 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
8.0
80%
42 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
8.2
82%
18 Ratings

Centralized management dashboard

6.8
68%
7 Ratings
8.5
85%
35 Ratings

Session record

8.6
86%
7 Ratings
8.8
88%
18 Ratings

Annotations

6.9
69%
7 Ratings
8.9
89%
25 Ratings

Monitoring and Alerts

6.3
63%
5 Ratings
6.6
66%
14 Ratings

Multi-platform remote control

5.2
52%
7 Ratings
8.2
82%
35 Ratings

Attribute Ratings

  • Remote Desktop Manager is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Cisco Webex Support and Remote Desktop Manager are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
8.4

Remote Desktop Manager

84%
44 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings
9.1

Remote Desktop Manager

91%
2 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating
8.2

Remote Desktop Manager

82%
2 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
9.0

Remote Desktop Manager

90%
14 Ratings

Implementation Rating

Cisco Webex Support

N/A
0 Ratings
9.1

Remote Desktop Manager

91%
2 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Devolutions

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Devolutions

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Devolutions

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Remote Desktop Manager

    Starting Price

    $249.99 per year

    Editions & Modules

    Remote Desktop Manager editions and modules pricing
    EditionModules
    Single User Subscribtion$249.991
    Site$5999.992
    CountryContact Sales3
    GlobalContact Sales4

    Footnotes

    1. per year
    2. per year
    3. Unlimited Users, Multiple Sites, Single Country
    4. Unlimited Users, Multiple Sites, Worldwide

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Cisco

    The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
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    Devolutions

    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review

    Usability

    Cisco

    Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
    Read full review

    Devolutions

    I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
    Read full review

    Support Rating

    Cisco

    As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
    Read full review

    Devolutions

    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
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    Implementation Rating

    Cisco

    No answers on this topic

    Devolutions

    The implementation was completely successful. We had no issues!
    Read full review

    Alternatives Considered

    Cisco

    I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
    Read full review

    Devolutions

    1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
    2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
    3. Automation - There's additional things you can do that help automate your workday to make things easier
    4. The interface - It's easier to navigate and deal with multiple sessions at a time.
    Read full review

    Return on Investment

    Cisco

    • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
    • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
    Read full review

    Devolutions

    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review

    Screenshots

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