What users are saying about
38 Ratings
65 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
38 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

  • ISL Light ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
7.7

ISL Light

77%
ISL Light ranks higher in 10/14 features

Screen sharing

8.2
82%
9 Ratings
8.5
85%
24 Ratings

File transfer

8.3
83%
9 Ratings
8.1
81%
24 Ratings

Instant message

7.4
74%
7 Ratings
7.1
71%
20 Ratings

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
5.9
59%
7 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
7.9
79%
18 Ratings

Over-the-Internet remote session

7.9
79%
9 Ratings
9.0
90%
24 Ratings

Initiate remote control from mobile

4.4
44%
6 Ratings
7.9
79%
18 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
8.7
87%
19 Ratings

Remote Active Directory® management

5.7
57%
5 Ratings
6.5
65%
9 Ratings

Centralized management dashboard

6.8
68%
7 Ratings
7.6
76%
13 Ratings

Session record

8.6
86%
7 Ratings
8.2
82%
17 Ratings

Annotations

6.9
69%
7 Ratings
7.7
77%
16 Ratings

Monitoring and Alerts

6.3
63%
5 Ratings
6.4
64%
12 Ratings

Multi-platform remote control

5.2
52%
7 Ratings
8.8
88%
21 Ratings

Attribute Ratings

  • ISL Light is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • Cisco Webex Support and ISL Light are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
9.0

ISL Light

90%
26 Ratings

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings
9.1

ISL Light

91%
1 Rating

Usability

7.0

Cisco Webex Support

70%
1 Rating
9.1

ISL Light

91%
1 Rating

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings
9.1

ISL Light

91%
1 Rating

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Read full review

ISL Online

I really can't give another score than 10. Normally in this case I would select 9 because there is always room for improvement, also for ISL [Light]. But the availability, the service and the very useful options and possibilities you can choose are a blast to work with! Until today I have never ever been once disappointed or let down and was always there when I needed it the most.
Read full review

Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Read full review

ISL Online

  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Read full review

Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Read full review

ISL Online

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Read full review

Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ISL Light

    Starting Price

    $0

    Editions & Modules

    ISL Light editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional 19.95 $

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      ISL Online

      This will be the 3rd year of renewal.
      Read full review

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      ISL Online

      Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
      Read full review

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
      Read full review

      ISL Online

      Only ever needed them when renewing the licence.
      Read full review

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      ISL Online

      The ability to install ISL Light on our own server and manage the connections securely ourselves made a huge impact on our decision. Other systems require cloud connectivity to third-party servers we cannot vouch for. ISL's licensing terms are very reasonable in comparison as well.
      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      ISL Online

      • Saves time and cost by not needing to travel to client site so much.
      • Clients are happy. Because of the fast response, they feel like they have an IT department in-house.
      • We can offer support to more than one client at the same time.
      Read full review

      Screenshots

      Add comparison