What users are saying about
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19 Ratings
46 Ratings
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Score 7.1 out of 100

ISL Light

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19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

ISL Light

Fast responding with high quality screen share functionality is the most valuable part of ISL Light, I think. Stable service provided ISL world network must be excellent. This is really stable.This stability in its infrastructure is one of the most important points when you chose the product.However, it maybe difficult to check its stability. In that case, I think a free trial can help.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Cisco Webex Support
7.0
ISL Light
7.5
Screen sharing
Cisco Webex Support
6.0
ISL Light
8.6
File transfer
Cisco Webex Support
6.6
ISL Light
7.8
Instant message
Cisco Webex Support
7.5
ISL Light
7.3
Secure remote access with Smart Card authentication
Cisco Webex Support
8.9
ISL Light
4.0
Access to sleeping/powered-off computers
Cisco Webex Support
9.3
ISL Light
7.5
Over-the-Internet remote session
Cisco Webex Support
6.0
ISL Light
9.2
Initiate remote control from mobile
Cisco Webex Support
8.9
ISL Light
8.6
Remote management of servers & workstations
Cisco Webex Support
4.8
ISL Light
8.7
Remote Active Directory® management
Cisco Webex Support
4.8
ISL Light
5.2
Centralized management dashboard
Cisco Webex Support
5.1
ISL Light
6.6
Session record
Cisco Webex Support
9.1
ISL Light
8.1
Annotations
Cisco Webex Support
6.9
ISL Light
7.5
Monitoring and Alerts
Cisco Webex Support
4.7
ISL Light
7.0
Multi-platform remote control
Cisco Webex Support
9.3
ISL Light
8.9

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

ISL Light

  • Access to my work computer. Not just to my email but also to all the files on the different servers.
  • The software is very stable. It allows me to work without communication problems.
  • It is very simple to use. I didn't have to read any manuals to be able to use it.
Tatjana Zupan | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

ISL Light

  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Mauricio Amaya | TrustRadius Reviewer

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Support

Cisco Webex Support 5.8
Based on 4 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

ISL Light

No score
No answers yet
No answers on this topic

Alternatives Considered

Cisco Webex Support

Logmein GoToAssist
    • Logmein-GoToAssist is the product we used previously and still to some degree use with WebEx Support Center. It was not always reliable and suffered with network congestion but worked quite well for us, we as a team feel that WebEx Support Center is a more reliable and a better overall product. This to me is due to the simplicity of the UI and ease of use as well as the quality of the network performance.
Kaseya with VNC Connect
  • We use within Kaseya for our internally servers and local office users due to cost and efficiency, but it is more intended as console-level access and has a bit more features then WebEx Support Center, however is not good for remote support for our users who travel as it is slow.
Anonymous | TrustRadius Reviewer

ISL Light

I was using TeamViewer but in recent years but it is has been too difficult to use, as there are too many different download options required for the various platforms people use. I don't know what they are using and neither do my clients! ISL Light eliminates this problem and allows me and my clients to get on quickly to resolve whatever the problem is. Being able to visualize the problem. Testing out different options save a lot of time for both my clients and also my self. The result is a resolution of problems in 50% of the time.
nigel billam | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Kurt Ferguson | TrustRadius Reviewer

ISL Light

  • Saves time and cost by not needing to travel to client site so much.
  • Clients are happy. Because of the fast response, they feel like they have an IT department in-house.
  • We can offer support to more than one client at the same time.
Jernej Praprotnik | TrustRadius Reviewer

Screenshots

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ISL Light

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
19.95 $*

* per month

Rating Summary

Likelihood to Recommend

Cisco Webex Support
4.6
ISL Light
9.2

Likelihood to Renew

Cisco Webex Support
9.1
ISL Light

Usability

Cisco Webex Support
7.0
ISL Light

Support Rating

Cisco Webex Support
5.8
ISL Light

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