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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Citrix DaaS

    Score8.7 out of 10
    N/ACitrix DaaS (formerly Citrix Virtual Apps and Desktops, or XenDesktop) is a virtual desktop infrastructure (VDI) and application virtualization solution from Citrix.

    $375

    Remote Desktop Manager

    Score9.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Remote Desktop Manager (RDM) from Canadian software company Devolutions is a remote administration and credential management tool for securely centralizing multiple remote connections and sensitive data.

    $20

    per month per user

    Pricing
    Citrix DaaSRemote Desktop Manager
    Editions & Modules
    Virtual Apps
    $375
    Team Remote Access Management
    $20
    per month per user
    Starter
    $25
    per month per user, up to 5 users
    Team Remote Connection Management
    $30
    per month per user
    Team Privileged Access Management
    $50
    per month per user
    Enterprise
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Platinum
    Contact Sales
    Unlimited Users, Multiple Sites, Worldwide
    Offerings
    Pricing Offerings
    Citrix DaaSRemote Desktop Manager
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Citrix DaaSRemote Desktop Manager
    Considered Both Products
    Cloud Software Group
    No answer on this topic
    Devolutions
    Chose Remote Desktop Manager
    We used to use Royal TS but it didn't have all the features we were looking for
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    22 Answers
    96%
    Would buy again
    24 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    21 Answers
    96%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    22 Answers
    96%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    16 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    17 Answers
    95%
    Implementation went as expected
    21 Answers
    Features
    Citrix DaaSRemote Desktop Manager
    Remote Administration
    Comparison of Remote Administration features of Citrix DaaS and Remote Desktop Manager
    Feature
    Citrix DaaS
    -
    Ratings
    Remote Desktop Manager
    9.1
    54 Ratings
    14% above category average
    Screen sharing00 Ratings10.026 Ratings
    File transfer00 Ratings9.836 Ratings
    Instant message00 Ratings9.01 Ratings
    Secure remote access with Smart Card authentication00 Ratings7.819 Ratings
    Access to sleeping/powered-off computers00 Ratings8.75 Ratings
    Over-the-Internet remote session00 Ratings9.246 Ratings
    Initiate remote control from mobile00 Ratings7.427 Ratings
    Remote management of servers & workstations00 Ratings10.051 Ratings
    Remote Active Directory® management00 Ratings8.324 Ratings
    Centralized management dashboard00 Ratings9.843 Ratings
    Session record00 Ratings9.323 Ratings
    Annotations00 Ratings10.026 Ratings
    Monitoring and Alerts00 Ratings8.018 Ratings
    Multi-platform remote control00 Ratings9.843 Ratings
    Best Alternatives
    Citrix DaaSRemote Desktop Manager
    Small Businesses
    VMware Fusion
    Score7.4 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    VMware Fusion
    Score7.4 out of 10
    Splashtop
    Score9.1 out of 10
    Enterprises
    VMware Workstation Player
    Score9.9 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Citrix DaaSRemote Desktop Manager
    Likelihood to Recommend
    8.0
    (55 ratings)
    9.6
    (54 ratings)
    Likelihood to Renew
    8.2
    (4 ratings)
    9.1
    (2 ratings)
    Usability
    9.0
    (7 ratings)
    9.7
    (12 ratings)
    Availability
    8.4
    (2 ratings)
    -
    (0 ratings)
    Performance
    7.4
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (8 ratings)
    9.0
    (7 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.3
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (4 ratings)
    9.1
    (1 ratings)
    Configurability
    8.4
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    2.4
    (4 ratings)
    -
    (0 ratings)
    Product Scalability
    9.2
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    5.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Citrix DaaSRemote Desktop Manager
    Likelihood to Recommend
    Cloud Software Group
    DaaS is ideal in large-scale environments that require centralized, secure management. Remote workforces at large organizations. Highly regulated industries like finance. It allows for easy security and monitoring over one aspect instead of multiple remote machines. DaaS is not ideal for organizations with small budgets due to the pricing and organizations with lousy network connectivity. This would make the end-user experience terrible.
    Incentivized
    Read full review
    Devolutions
    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review
    Pros
    Cloud Software Group
    • Enables remote access anywhere, to any device which eliminates managing the endpoints how traditional VPN would require.
    • Integrates well with modern applications to offer optimized user experiences similar to native applications which increases user acceptance.
    • Extremely flexible in how policies are applied to different use cases to ensure the appropriate security mitigations are in place with minimal effort.
    • Easy to maintain and expand environments to fit business needs.
    Incentivized
    Read full review
    Devolutions
    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Incentivized
    Read full review
    Cons
    Cloud Software Group
    • A single console to manage the environment.
    • The configuration is a bit complicated and we have hired Citrix administrators. But it's a good solution.
    • User profiles need improvement. They could use more stability and more functionality as well as user profile redirection.
    Incentivized
    Read full review
    Devolutions
    • Occasionally there is a UI bug where the sidebar goes missing and you have to delete some files in %localappdata% to bring it back
    • Would be great if it could also connect to serverless SQL instances like Azure SQL
    • If computer sleeps and wakes with Remote Desktop Manager open it will comtimes ask you to re-login for no reason - as when you close and reopen Remote Desktop Manager it works
    Incentivized
    Read full review
    Likelihood to Renew
    Cloud Software Group
    Because it has been a mainstay of our business for many years.
    Incentivized
    Read full review
    Devolutions
    I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
    Read full review
    Usability
    Cloud Software Group
    Getting the environment setup took me three months of off and on work, with 3 complete rebuilds of the environment. Utilizing the WebUI to access the environment had presented so many random issues that we had to require end users to use the Citrix Reciever App. As it was the only stable solution. Aside from that, it hasn't required much admin intervention since the stand-up was completed.
    Incentivized
    Read full review
    Devolutions
    Due to the way our business works, the use of Remote Desktop Manager is limited to the IT staff. For that reason have given it a rating of 8, but only a limited number of employees benefit from this solution as the bulk of our consultants that support customers can not benefit from this solution due to security mandated separation between internal and external systems
    Incentivized
    Read full review
    Reliability and Availability
    Cloud Software Group
    Xendesktop did a great job with HA of all the components.
    Incentivized
    Read full review
    Devolutions
    No answers on this topic
    Performance
    Cloud Software Group
    The performance of XenDesktop is the best in the industry because of the fine-tuned protocol and years of updating. Overall, I don't think there is a better performer on the market. The question is if the added complexity of running XenDesktop is really worth the performance gain. While the latest version of XenDesktop is the easiest to deploy so far, it is still more challenging than the competitors.
    Incentivized
    Read full review
    Devolutions
    No answers on this topic
    Support Rating
    Cloud Software Group
    The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.
    Incentivized
    Read full review
    Devolutions
    I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
    Incentivized
    Read full review
    In-Person Training
    Cloud Software Group
    I was self trained
    Incentivized
    Read full review
    Devolutions
    No answers on this topic
    Online Training
    Cloud Software Group
    Easy to understand and learn at my own pace
    Incentivized
    Read full review
    Devolutions
    No answers on this topic
    Implementation Rating
    Cloud Software Group
    Take it slow and read the directions each step of the way. If you are not familiar with Citrix products, use a reseller or other experienced engineer to assist you in the setup of your environment
    Incentivized
    Read full review
    Devolutions
    The implementation was completely successful. We had no issues!
    Read full review
    Alternatives Considered
    Cloud Software Group
    Citrix Virtual Apps & Desktops is platform agnostic (we can use any underlying hypervisor technology) and really flexible for any use case. Using a golden image and provisioning it (with Machine Creation Services or Provisioning Services) is powerful and really straightforward, compared to the complexity in Microsoft RDS of maintaining a coherent farm, or the limitation of VMware Horizon to run on VMware Products.
    Incentivized
    Read full review
    Devolutions
    VisionApp is not in the list. This is the application we used before we got introduced to RDM. VisionApp was great but it did not have the same features as RDM did. Perhaps VisionApp has had some updates but we haven't found any reason to switch applications again
    Incentivized
    Read full review
    Scalability
    Cloud Software Group
    Easily scalable
    Incentivized
    Read full review
    Devolutions
    No answers on this topic
    Return on Investment
    Cloud Software Group
    • XenApp has allowed us to continue support of legacy applications and all access of those applications to users across the globe with any device.
    • XenApp can also manage software licenses by restricting number of users, number of concurrent sessions, or combination of both to required specification.
    • While initial investment in XenApp can be costly, continuing support and upgrade are very cost effective and product stability is excellent.
    • While there are competing products from Microsoft and VMware, when it comes to remote application access, XenApp is the best of breed.
    Incentivized
    Read full review
    Devolutions
    • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
    • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
    Read full review
    ScreenShots

    Remote Desktop Manager Screenshots

    Screenshot of the interface to manage remote connections.Screenshot of where entries can be customized.Screenshot of the interface for password analysis and policy enforcement.Screenshot of a user working with multiple connections at the same time.Screenshot of auditable activity, with customizable reports and logs.