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Clari (legacy product) vs. Acuity Scheduling, a Squarespace company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Clari (legacy product)

    Score8.2 out of 10
    N/AClari is a predictive sales analytics and sales forecasting solution from the company of the same name headquartered in Sunnyvale.N/A

    Acuity Scheduling, a Squarespace company

    Score8.2 out of 10
    N/AAcuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

    $14

    per month

    Pricing
    Clari (legacy product)Acuity Scheduling, a Squarespace company
    Editions & Modules
    No answers on this topic
    Emerging
    $14
    per month
    Growing
    $23
    per month
    Powerhouse
    $45
    per month
    Offerings
    Pricing Offerings
    Clari (legacy product)Acuity Scheduling, a Squarespace company
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Clari (legacy product)Acuity Scheduling, a Squarespace company
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Squarespace
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    24 Answers
    96%
    Would buy again
    26 Answers
    Delivers good value for the price
    90%
    Delivers good value for the price
    18 Answers
    96%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    25 Answers
    100%
    Happy with the feature set
    27 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    17 Answers
    92%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    94%
    Implementation went as expected
    15 Answers
    96%
    Implementation went as expected
    26 Answers
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    User Ratings
    Clari (legacy product)Acuity Scheduling, a Squarespace company
    Likelihood to Recommend
    8.5
    (38 ratings)
    9.3
    (48 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    9.3
    (3 ratings)
    Usability
    8.2
    (16 ratings)
    9.5
    (9 ratings)
    Availability
    8.5
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.6
    (7 ratings)
    9.7
    (16 ratings)
    In-Person Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.6
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    9.4
    (3 ratings)
    -
    (0 ratings)
    Data Sources
    9.2
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    8.5
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.5
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Clari (legacy product)Acuity Scheduling, a Squarespace company
    Likelihood to Recommend
    Discontinued Products
    We use Clari as the primary way to manage our sales business, our opportunities, and our forecasting. Clari provides a very clean, digestible, and easy to manipulate format to view and manage all of the Salesforce information. The fact that Clari is able to provide an easily customizable set of columns and groups, coupled with the ability to write back to Salesforce is fantastic. Anyone in a mature sales organization will find Clari highly effective at helping manage their funnel of opportunities and their business.
    Incentivized
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    Squarespace
    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Incentivized
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    Pros
    Discontinued Products
    • Creates call summary and add them in created tags to help us to targeted monitoring.
    • Help us create battlecards that agents can use on live calls.
    • Help us create library and playbook of good and bad calls for training.
    • Help us provide a call overview by team.
    Incentivized
    Read full review
    Squarespace
    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Incentivized
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    Cons
    Discontinued Products
    • Sometimes we'll update everything and it won't save so GTM teams have to do it again. Not sure if it's whenever we do platform updates.
    • As a manager I'm not able to reorder my teams names in the rows. I have to ask our Admin to sort A-Z which is time wasted
    Incentivized
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    Squarespace
    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Incentivized
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    Likelihood to Renew
    Discontinued Products
    I will renew my Clari Subscription for many reasons. 1. Streamlines Sales - Clari automates many manual tasks like note-taking and transcripts. This frees my sales team so they can focus on closing deals. 2. Increased customer retention - Clari helps me identify potential churn risks and take proactive measures. 3. AI-Driven Insights
    Incentivized
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    Squarespace
    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Incentivized
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    Usability
    Discontinued Products
    Clari's UI does not resonate with new users. The backend query updating takes quite long time to update. Lots of fixes are needed without answers or solutions offered by the Clari team. If set up correctly with clear recommendations from the Clari team, all the previous issues may be resolved, however the usability is tied closely to set up.
    Incentivized
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    Squarespace
    It is very easy to use once you get to know the program but with years of working with the program I am still finding new things that I had wished I knew about earlier. I feel like aspects of the website become hidden that would help productivity a lot if I knew they existed beforehand.
    Incentivized
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    Reliability and Availability
    Discontinued Products
    becasue end of year or around end of Q due to background changes my total number dissapear and make it hard in that week to see forecast numbers accurate
    Incentivized
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    Squarespace
    No answers on this topic
    Performance
    Discontinued Products
    It always performs well and make sure i am good at what i need to do
    Incentivized
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    Squarespace
    No answers on this topic
    Support Rating
    Discontinued Products
    Clari is very willing to jump in and build out use cases. They will work to do anything for you. That said, their follow up is not great. We have had to reach out for follow up several times on a project, which is still not complete. I wish they taught us how to complete what we want, rather than doing it in house for us
    Incentivized
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    Squarespace
    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Incentivized
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    In-Person Training
    Discontinued Products
    We had one session of in-person training conducted in our office.
    Incentivized
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    Squarespace
    No answers on this topic
    Online Training
    Discontinued Products
    Clari has good training materials, videos, and documentation.
    Incentivized
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    Squarespace
    No answers on this topic
    Implementation Rating
    Discontinued Products
    No more the better there is a plan and technical support the business needs and functionalities can be created for the company to use it like that
    Incentivized
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    Squarespace
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    At the time of selection, Clari was a more mature product than Xactly Forecasting. We did not want to experience growing pains with Xactly. Pipeline Inspection from SFDC was just becoming available. We had already selected Clari before we learned about Pipeline Inspection.
    Incentivized
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    Squarespace
    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Incentivized
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    Scalability
    Discontinued Products
    Due to system error in metrics in SFDC sometimes i need to manually add numbers to my forecast that do not show up in clari
    Incentivized
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    Squarespace
    No answers on this topic
    Professional Services
    Discontinued Products
    I believe the services provided to our company were always good to help with installing and improving the product
    Incentivized
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    Squarespace
    No answers on this topic
    Return on Investment
    Discontinued Products
    • I no longer spend hours reconciling spreadsheets or guessing which opportunities are real - Clari shows me exactly where to focus to drive results.
    • I have consistently hit my quota the last 3 quarters thanks to Clari's precision and detailed insights.
    Incentivized
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    Squarespace
    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Incentivized
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    ScreenShots