What users are saying about

CleverTap vs FullStory

CleverTap
19 Ratings
FullStory
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Top Rated
55 Ratings
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CleverTap

19 Ratings
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Score 8.3 out of 100

Based on 19 reviews and ratings

FullStory

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Top Rated
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Based on 55 reviews and ratings

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Feature Set Ratings

    Mobile Capabilities

    CleverTap

    Feature Set Not Supported
    N/A
    2.0

    FullStory

    20%
    FullStory ranks higher in 3/3 features
    FullStory ranks higher in 3/3 features

    Responsive Design for Web Access

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Mobile Application

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Dashboard / Report / Visualization Interactivity on Mobile

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Results and Analysis

    CleverTap

    Feature Set Not Supported
    N/A
    7.2

    FullStory

    72%
    FullStory ranks higher in 8/8 features
    FullStory ranks higher in 8/8 features

    Heatmap tool

    N/A
    0 Ratings
    6.5
    65%
    4 Ratings

    Click analytics

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Scroll maps

    N/A
    0 Ratings
    7.8
    78%
    4 Ratings

    Form fill analysis

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Conversion tracking

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Goal tracking

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Funnel Analysis

    N/A
    0 Ratings
    7.3
    73%
    3 Ratings

    Session Recording and Replay

    N/A
    0 Ratings
    9.8
    98%
    5 Ratings

    Attribute Ratings

    • CleverTap is rated higher in 1 area: Support Rating
    • FullStory is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    CleverTap

    83%
    9 Ratings
    8.6

    FullStory

    86%
    27 Ratings

    Likelihood to Renew

    CleverTap

    N/A
    0 Ratings
    9.5

    FullStory

    95%
    4 Ratings

    Support Rating

    10.0

    CleverTap

    100%
    2 Ratings
    8.1

    FullStory

    81%
    22 Ratings

    Implementation Rating

    CleverTap

    N/A
    0 Ratings
    8.9

    FullStory

    89%
    12 Ratings

    Likelihood to Recommend

    CleverTap

    It is quite suited for all the SMS, emails, and other in-game campaigns, but wherein the delivery rate I personally feel it is less, and it has [a] limitation on 5 pins for the day for 1 user, it should be unlimited.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    FullStory

    FullStory is great for troubleshooting customer issues, especially when your customer base is in another time zone or composed of people who speak another language. It's also great for UI/UX projects, since you can see exactly what a customer is doing on your site and how they're interacting with your content

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Pros

    CleverTap

    • Web Analytics - understanding of how users are navigating on the website
    • Re-engagement - how to engage the users if they drop off from a particular step
    • Funnels - How are users navigating from 3-4 page routes predetermined by the business
    • Forward Flows - How and where are users moving forward on a particular page
    • User Journey - How is a particular user navigating on the website that leads to conversion/ drop off or non-conversion

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    Rajat Khatri | TrustRadius Reviewer
    Rajat Khatri
    View all 9 answers on this topic

    FullStory

    • FullStory allows me to view visitor behavior on a particular webpage. Traditional web analytics focuses on visitor movement between web pages, not on one specific page.
    • The software helps us to discover the behavior of the customers and provides us all the insights.
    • The customer support of this team is also very good.
    • The automation of this software is well developed.
    • I like its customizable interface.

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    Brandon Smith | TrustRadius Reviewer
    Brandon Smith
    View all 27 answers on this topic

    Cons

    CleverTap

    • Customer service isn't that great [from my experience], most of the time the team is puzzled or will leave the client puzzled.
    • Price is very high with respect to the features available. MAU based pricing with a flawed sense of MAU calculation.
    • The way they calculate MAU is morally wrong. If a customer opens my email that I am sending via AWS, and they don't even come on my app, how can you consider them as active user?

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    FullStory

    • Can be a little confusing to know the exact time something happened, in local time or customer time? That's helpful for engineering to look into log files.
    • When looking for a specific session, it would be nice if you have a easier list of sessions with a little more info to choose from
    • It would be nice to be able to save flagged sessions and annotations under my profile to reference later

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    Sarah Morgan | TrustRadius Reviewer
    Sarah Morgan
    View all 27 answers on this topic

    Pricing Details

    CleverTap

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $0

    Starting Price

    —

    CleverTap Editions & Modules

    —
    Additional Pricing Details
    —

    FullStory

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0 per month

    FullStory Editions & Modules

    Edition
    Free$0.00
    BusinessContact Sales
    EnterpriseContact Sales
    1. none
    Additional Pricing Details
    —

    Likelihood to Renew

    CleverTap

    No score
    No answers yet
    No answers on this topic

    FullStory

    FullStory 9.5
    Based on 4 answers
    We brought in FullStory to our platform to help and Support and Engineering team with diagnosing and troubleshooting our software but its use has grown internally and now our product and customer marketing teams have adopted it. They find it very useful to understand how customers use our product natively and how they "hack" it, this allows us to make changes to our product that we'd otherwise not have known about.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Support Rating

    CleverTap

    CleverTap 10.0
    Based on 2 answers
    For their expertise and timely resolution to our issues.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    FullStory

    FullStory 8.1
    Based on 22 answers
    Not being able to provide help/support during U.S. holidays can be a bit of a problem since our support team works even during those times, and it would actually be nice to have somebody to turn to when the application fails to perform the way we want it to.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 22 answers on this topic

    Implementation Rating

    CleverTap

    No score
    No answers yet
    No answers on this topic

    FullStory

    FullStory 8.9
    Based on 12 answers
    FullStory helps us in capturing error, rage, and dead clicks. This is helping us in making the user experience better. FullStory is also helping us do the comparative analysis of the old and newly added users to the application. The session recording can be shared with developers so that they can see what kind of issues a user is facing while using our application.

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    Nadeem Rehman | TrustRadius Reviewer
    Nadeem Rehman
    View all 12 answers on this topic

    Alternatives Considered

    CleverTap

    Mixpanel was costly and had a lot of data discrepancies. No advanced feature for email tracking, which adds to the need for other tools for more detailed marketing campaigns. A tool like Mixpanel comes packed with features that sometimes are harder to discover. It's very easy to get sucked into one part of its toolset and not be aware of other tools which may be very useful.

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    Vishal Pamnani | TrustRadius Reviewer
    Vishal Pamnani
    View all 9 answers on this topic

    FullStory

    FullStory is the only platform that we've trusted to give us solid reporting and recording for users. We do use Gainsight PX as well in order to track user flow, walkthrough/guides, and notifications. We love using FullStory and have been for the past four years!

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 27 answers on this topic

    Return on Investment

    CleverTap

    • Our additional revenues from additional in-site promotions during a festive sales jumped 40% after using Clevertap pop-ups that targeted people at the product & category level.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 9 answers on this topic

    FullStory

    • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
    • Observing customers use new features and understanding why a new feature may be performing better or worse than expected

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    Thomas Knight | TrustRadius Reviewer
    Thomas Knight
    View all 27 answers on this topic

    Screenshots

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