What users are saying about
33 Ratings
65 Ratings
33 Ratings
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Score 3.8 out of 100
65 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

GetResponse

GetResponse is perfect for small to medium businesses. For a large business, it certainly could be used in some areas. One example would be for clients that are looking to get started with email marketing. I would not expect it to run a business as Salesforce or Keep. However, GetResponse is robust enough and has a solid suite of tools that would serve a medium or small business quite well. And of course, if a company is just looking for an email marketing solution GetResponse would be ideal. And to go even further, depending on the level of service you use, GetResponse has the potential to do things you might have been using separate tools for. Building funnels, the ability to host webinars, building landing pages. It's all there and it is priced very well.
Jeff Smith | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.0
GetResponse
8.6
WYSIWYG email editor
ClickDimensions
5.3
GetResponse
8.3
Dynamic content
ClickDimensions
4.0
GetResponse
8.1
Ability to test dynamic content
ClickDimensions
2.4
GetResponse
8.5
Landing pages
ClickDimensions
2.0
GetResponse
8.4
A/B testing
ClickDimensions
4.1
GetResponse
8.8
Mobile optimization
ClickDimensions
2.7
GetResponse
8.3
Email deliverability reporting
ClickDimensions
3.8
GetResponse
9.1
List management
ClickDimensions
5.5
GetResponse
9.3
Triggered drip sequences
ClickDimensions
6.1
GetResponse
8.2

Lead Management

ClickDimensions
4.5
GetResponse
Lead nurturing
ClickDimensions
6.0
GetResponse
Lead scoring and grading
ClickDimensions
4.9
GetResponse
Data quality management
ClickDimensions
3.1
GetResponse
Automated sales alerts and tasks
ClickDimensions
4.0
GetResponse

Campaign Management

ClickDimensions
2.5
GetResponse
Calendaring
ClickDimensions
4.0
GetResponse
Event/webinar marketing
ClickDimensions
1.0
GetResponse

Social Media Marketing

ClickDimensions
5.5
GetResponse
Social sharing and campaigns
ClickDimensions
8.0
GetResponse
Social profile integration
ClickDimensions
3.1
GetResponse

Reporting & Analytics

ClickDimensions
2.6
GetResponse
8.1
Dashboards
ClickDimensions
2.0
GetResponse
8.5
Standard reports
ClickDimensions
2.0
GetResponse
8.5
Custom reports
ClickDimensions
3.8
GetResponse
7.4

Platform & Infrastructure

ClickDimensions
4.6
GetResponse
API
ClickDimensions
1.0
GetResponse
Role-based workflow & approvals
ClickDimensions
1.0
GetResponse
Customizability
ClickDimensions
3.1
GetResponse
Integration with Salesforce.com
ClickDimensions
7.0
GetResponse
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
GetResponse
Integration with SugarCRM
ClickDimensions
8.0
GetResponse

Pre-Send Testing

ClickDimensions
GetResponse
8.6
URL Validation
ClickDimensions
GetResponse
9.1
Link Tracking
ClickDimensions
GetResponse
7.3
Image Validation
ClickDimensions
GetResponse
8.2
Inbox Display
ClickDimensions
GetResponse
8.2
Email Accessibility Tools
ClickDimensions
GetResponse
9.1
Spelling and Grammar Check
ClickDimensions
GetResponse
9.1
Spam Testing
ClickDimensions
GetResponse
9.1
Email Previews
ClickDimensions
GetResponse
9.1

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

GetResponse

  • Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
  • List building—GetResponse is ideal for setting-up and using any number of segmented lists/
  • Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
  • Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.
Barry Feldman | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

GetResponse

  • The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
  • The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.
Brock Ross | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

GetResponse

GetResponse 9.0
Based on 2 answers
As I mentioned before. I believe that the platform is easy to use. Simple and easy process from start to finish. Email efficient and get to the client quickly. Catch errors that would prevent getting to where i need it to go. Overall great experience and would renew without question
Elizabeth Fishman | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

GetResponse

No score
No answers yet
No answers on this topic

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

GetResponse

No score
No answers yet
No answers on this topic

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

GetResponse

Not the top of the heap and certainly far from the bottom. GR is arguably one of the best solutions for Home based or small shops. It is out of the box whereas some of the others are not as complete or more difficult to unpack. It lacks some features but over-delivers on others.
David Faustina | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

GetResponse

  • It allowed to take the advertising campaigns to a real audience that is totally interested in our products and services.
  • It brought improvements in the design of our advertising campaigns, achieving more customer satisfaction.
  • It allowed us to improve sales in a general way.
Rebeca Peña | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ClickDimensions Editions & Modules

Additional Pricing Details

GetResponse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GetResponse Editions & Modules

Edition
Basic$10.461
Plus$34.151
Professional$69.001
  1. *per month
Additional Pricing Details
*Billed annually.

Rating Summary

Likelihood to Recommend

ClickDimensions
2.3
GetResponse
8.4

Likelihood to Renew

ClickDimensions
9.0
GetResponse
9.0

Usability

ClickDimensions
5.0
GetResponse

Support Rating

ClickDimensions
1.0
GetResponse

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