30 Ratings
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Score 3.7 out of 100
31 Ratings
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Score 7 out of 100

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing is very well suited for situations where an organization wants to manage the customer information that it has gathered and share it all across the entire organization so that it is unified and integrated. Microsoft Dynamics 365 Marketing is less suited to smaller organizations that do not have a need for such a complex marketing platform.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ClickDimensions
4.3
Microsoft Dynamics 365 Marketing
WYSIWYG email editor
ClickDimensions
5.3
Microsoft Dynamics 365 Marketing
Dynamic content
ClickDimensions
4.2
Microsoft Dynamics 365 Marketing
Ability to test dynamic content
ClickDimensions
4.6
Microsoft Dynamics 365 Marketing
Landing pages
ClickDimensions
2.7
Microsoft Dynamics 365 Marketing
A/B testing
ClickDimensions
4.9
Microsoft Dynamics 365 Marketing
Mobile optimization
ClickDimensions
4.5
Microsoft Dynamics 365 Marketing
Email deliverability reporting
ClickDimensions
2.7
Microsoft Dynamics 365 Marketing
List management
ClickDimensions
4.0
Microsoft Dynamics 365 Marketing
Triggered drip sequences
ClickDimensions
5.5
Microsoft Dynamics 365 Marketing

Lead Management

ClickDimensions
3.7
Microsoft Dynamics 365 Marketing
Lead nurturing
ClickDimensions
2.8
Microsoft Dynamics 365 Marketing
Lead scoring and grading
ClickDimensions
4.6
Microsoft Dynamics 365 Marketing
Data quality management
ClickDimensions
3.2
Microsoft Dynamics 365 Marketing
Automated sales alerts and tasks
ClickDimensions
4.1
Microsoft Dynamics 365 Marketing

Campaign Management

ClickDimensions
2.7
Microsoft Dynamics 365 Marketing
Calendaring
ClickDimensions
4.1
Microsoft Dynamics 365 Marketing
Event/webinar marketing
ClickDimensions
1.2
Microsoft Dynamics 365 Marketing

Social Media Marketing

ClickDimensions
5.6
Microsoft Dynamics 365 Marketing
Social sharing and campaigns
ClickDimensions
8.0
Microsoft Dynamics 365 Marketing
Social profile integration
ClickDimensions
3.2
Microsoft Dynamics 365 Marketing

Reporting & Analytics

ClickDimensions
2.9
Microsoft Dynamics 365 Marketing
Dashboards
ClickDimensions
2.4
Microsoft Dynamics 365 Marketing
Standard reports
ClickDimensions
2.4
Microsoft Dynamics 365 Marketing
Custom reports
ClickDimensions
3.9
Microsoft Dynamics 365 Marketing

Platform & Infrastructure

ClickDimensions
5.0
Microsoft Dynamics 365 Marketing
API
ClickDimensions
1.2
Microsoft Dynamics 365 Marketing
Role-based workflow & approvals
ClickDimensions
1.3
Microsoft Dynamics 365 Marketing
Customizability
ClickDimensions
5.3
Microsoft Dynamics 365 Marketing
Integration with Salesforce.com
ClickDimensions
7.0
Microsoft Dynamics 365 Marketing
Integration with Microsoft Dynamics CRM
ClickDimensions
7.3
Microsoft Dynamics 365 Marketing
Integration with SugarCRM
ClickDimensions
8.0
Microsoft Dynamics 365 Marketing

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

  • Segmentation
  • Lead Scoring
Anonymous | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

  • Creating/Managing marketing lists - specifically copying them (dynamic)
  • The use of "Campaigns" - a campaign to us is not the same as how it is used in MDM
  • No Social marketing dashboard available (looking for something similar to HootSuite where you can post/schedule posts.
Kimberly Yolitz | TrustRadius Reviewer

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing 1.0
Based on 1 answer
I wouldn't even think of renewing our use of Marketing 365. It's worthless
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing 5.5
Based on 2 answers
Microsoft Dynamics 365 Marketing is extremely usable in order to manage all of my organization's customer information across the organization. Further we use Microsoft Dynamics 365 Marketing to manage all of our marketing campaigns from beginning to end. Microsoft Dynamics 365 Marketing makes my organization more able to run a professional marketing strategy.
Anonymous | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing 6.8
Based on 4 answers
Very reliable
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

While the cost was significantly more than other vendors we looked at, the tools are similar to our previous tool so conversion would be (somewhat) easy. We chose it because it directly integrates with Microsoft Dynamics CRM - which we integrated at the same time.
Kimberly Yolitz | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Microsoft Dynamics 365 Marketing

  • It took a few months to get things in order and I believe I could’ve gotten started sooner, but I had to learn about it first
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365 Marketing

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ClickDimensions
3.3
Microsoft Dynamics 365 Marketing
6.3

Likelihood to Renew

ClickDimensions
9.0
Microsoft Dynamics 365 Marketing
1.0

Usability

ClickDimensions
5.0
Microsoft Dynamics 365 Marketing
5.5

Support Rating

ClickDimensions
1.0
Microsoft Dynamics 365 Marketing
6.8

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