What users are saying about
34 Ratings
37 Ratings
34 Ratings
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Score 3.6 out of 100
37 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • ClickDimensions ranks higher in 1 feature set: Lead Management
  • Ontraport ranks higher in 5 feature sets: Email & Online Marketing, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

3.7

ClickDimensions

37%
7.8

Ontraport

78%
Ontraport ranks higher in 8/9 features

WYSIWYG email editor

5.1
51%
8 Ratings
8.3
83%
16 Ratings

Dynamic content

3.7
37%
10 Ratings
10.0
100%
13 Ratings

Ability to test dynamic content

1.6
16%
10 Ratings
8.3
83%
7 Ratings

Landing pages

1.6
16%
10 Ratings
7.9
79%
15 Ratings

A/B testing

3.6
36%
10 Ratings
9.9
99%
12 Ratings

Mobile optimization

2.1
21%
10 Ratings
8.4
84%
10 Ratings

Email deliverability reporting

4.0
40%
18 Ratings
4.7
47%
29 Ratings

List management

5.6
56%
9 Ratings
3.3
33%
15 Ratings

Triggered drip sequences

6.1
61%
9 Ratings
9.8
98%
13 Ratings

Lead Management

4.7

ClickDimensions

47%
4.4

Ontraport

44%
ClickDimensions ranks higher in 2/4 features

Lead nurturing

6.8
68%
9 Ratings
7.1
71%
15 Ratings

Lead scoring and grading

5.0
50%
9 Ratings
2.6
26%
13 Ratings

Data quality management

3.0
30%
8 Ratings
2.8
28%
14 Ratings

Automated sales alerts and tasks

4.0
40%
7 Ratings
5.2
52%
15 Ratings

Campaign Management

2.5

ClickDimensions

25%
7.7

Ontraport

77%
Ontraport ranks higher in 2/2 features

Calendaring

4.0
40%
5 Ratings
6.2
62%
5 Ratings

Event/webinar marketing

1.0
10%
6 Ratings
9.3
93%
8 Ratings

Social Media Marketing

5.5

ClickDimensions

55%
7.1

Ontraport

71%
ClickDimensions ranks higher in 1/2 features

Social sharing and campaigns

8.0
80%
3 Ratings
7.1
71%
3 Ratings

Social profile integration

3.1
31%
3 Ratings
7.2
72%
4 Ratings

Reporting & Analytics

2.6

ClickDimensions

26%
7.4

Ontraport

74%
Ontraport ranks higher in 3/3 features

Dashboards

2.0
20%
9 Ratings
9.0
90%
14 Ratings

Standard reports

2.0
20%
9 Ratings
3.3
33%
11 Ratings

Custom reports

3.8
38%
7 Ratings
10.0
100%
9 Ratings

Platform & Infrastructure

4.4

ClickDimensions

44%
7.3

Ontraport

73%
Ontraport ranks higher in 5/6 features

API

1.0
10%
5 Ratings
3.3
33%
11 Ratings

Role-based workflow & approvals

1.0
10%
5 Ratings
9.0
90%
9 Ratings

Customizability

2.6
26%
7 Ratings
10.0
100%
12 Ratings

Integration with Salesforce.com

7.0
70%
2 Ratings
7.3
73%
1 Rating

Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings
7.3
73%
1 Rating

Integration with SugarCRM

8.0
80%
2 Ratings
7.3
73%
1 Rating

Attribute Ratings

  • Ontraport is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

2.0

ClickDimensions

20%
10 Ratings
3.3

Ontraport

33%
19 Ratings

Likelihood to Renew

9.0

ClickDimensions

90%
1 Rating
9.1

Ontraport

91%
8 Ratings

Usability

5.0

ClickDimensions

50%
3 Ratings
7.8

Ontraport

78%
3 Ratings

Performance

ClickDimensions

N/A
0 Ratings
7.7

Ontraport

77%
8 Ratings

Support Rating

1.0

ClickDimensions

10%
4 Ratings
9.0

Ontraport

90%
6 Ratings

In-Person Training

ClickDimensions

N/A
0 Ratings
9.1

Ontraport

91%
1 Rating

Implementation Rating

ClickDimensions

N/A
0 Ratings
9.1

Ontraport

91%
4 Ratings

Product Scalability

ClickDimensions

N/A
0 Ratings
8.2

Ontraport

82%
1 Rating

Likelihood to Recommend

ClickDimensions

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Emily Olson | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Pros

ClickDimensions

  • The nurture campaign builder was great. Easy to use and to follow along with.
  • The drop and drag editor was easy to use and you could start using it with no training.
  • I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Neville Wiles | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

ClickDimensions

  • Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
  • Managing customer preferences and subscriptions felt extremely convoluted
  • Interfaces generally not intuitive
  • Reporting was not in the class of competitors
  • Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.
Anonymous | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Pricing Details

ClickDimensions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ClickDimensions Editions & Modules

Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$29 per month

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$99
Additional user$47
100,000 extra messages$99
First-class postcards$1
  1. none
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Likelihood to Renew

ClickDimensions

ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.
Anonymous | TrustRadius Reviewer

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

ClickDimensions

ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Karen Chamberlain | TrustRadius Reviewer

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

ClickDimensions

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 8 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

ClickDimensions

ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Karen Chamberlain | TrustRadius Reviewer

Ontraport

Ontraport 9.0
Based on 6 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

ClickDimensions

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

ClickDimensions

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 4 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

ClickDimensions

Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Chris Thorne | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

ClickDimensions

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

ClickDimensions

  • Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
  • Lead scoring helps develop more qualified leads.
Emily Olson | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

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