What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.6 out of 100
Based on 34 reviews and ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 37 reviews and ratings
Feature Set Ratings
- ClickDimensions ranks higher in 1 feature set: Lead Management
- Ontraport ranks higher in 5 feature sets: Email & Online Marketing, Campaign Management, Social Media Marketing, Reporting & Analytics, Platform & Infrastructure
Email & Online Marketing

3.7
ClickDimensions
37%

7.8
Ontraport
78%
Ontraport ranks higher in 8/9 features
Ontraport ranks higher in 8/9 features
WYSIWYG email editor

5.1
51%
8 Ratings

8.3
83%
16 Ratings
Dynamic content

3.7
37%
10 Ratings

10.0
100%
13 Ratings
Ability to test dynamic content

1.6
16%
10 Ratings

8.3
83%
7 Ratings
Landing pages

1.6
16%
10 Ratings

7.9
79%
15 Ratings
A/B testing

3.6
36%
10 Ratings

9.9
99%
12 Ratings
Mobile optimization

2.1
21%
10 Ratings

8.4
84%
10 Ratings
Email deliverability reporting

4.0
40%
18 Ratings

4.7
47%
29 Ratings
List management

5.6
56%
9 Ratings

3.3
33%
15 Ratings
Triggered drip sequences

6.1
61%
9 Ratings

9.8
98%
13 Ratings
Lead Management

4.7
ClickDimensions
47%

4.4
Ontraport
44%
ClickDimensions ranks higher in 2/4 features
ClickDimensions ranks higher in 2/4 features
Lead nurturing

6.8
68%
9 Ratings

7.1
71%
15 Ratings
Lead scoring and grading

5.0
50%
9 Ratings

2.6
26%
13 Ratings
Data quality management

3.0
30%
8 Ratings

2.8
28%
14 Ratings
Automated sales alerts and tasks

4.0
40%
7 Ratings

5.2
52%
15 Ratings
Campaign Management

2.5
ClickDimensions
25%

7.7
Ontraport
77%
Ontraport ranks higher in 2/2 features
Ontraport ranks higher in 2/2 features
Calendaring

4.0
40%
5 Ratings

6.2
62%
5 Ratings
Event/webinar marketing

1.0
10%
6 Ratings

9.3
93%
8 Ratings
Social Media Marketing

5.5
ClickDimensions
55%

7.1
Ontraport
71%
ClickDimensions ranks higher in 1/2 features
ClickDimensions ranks higher in 1/2 features
Social sharing and campaigns

8.0
80%
3 Ratings

7.1
71%
3 Ratings
Social profile integration

3.1
31%
3 Ratings

7.2
72%
4 Ratings
Reporting & Analytics

2.6
ClickDimensions
26%

7.4
Ontraport
74%
Ontraport ranks higher in 3/3 features
Ontraport ranks higher in 3/3 features
Dashboards

2.0
20%
9 Ratings

9.0
90%
14 Ratings
Standard reports

2.0
20%
9 Ratings

3.3
33%
11 Ratings
Custom reports

3.8
38%
7 Ratings

10.0
100%
9 Ratings
Platform & Infrastructure

4.4
ClickDimensions
44%

7.3
Ontraport
73%
Ontraport ranks higher in 5/6 features
Ontraport ranks higher in 5/6 features
API

1.0
10%
5 Ratings

3.3
33%
11 Ratings
Role-based workflow & approvals

1.0
10%
5 Ratings

9.0
90%
9 Ratings
Customizability

2.6
26%
7 Ratings

10.0
100%
12 Ratings
Integration with Salesforce.com

7.0
70%
2 Ratings

7.3
73%
1 Rating
Integration with Microsoft Dynamics CRM

7.1
71%
10 Ratings

7.3
73%
1 Rating
Integration with SugarCRM

8.0
80%
2 Ratings

7.3
73%
1 Rating
Attribute Ratings
- Ontraport is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

2.0
ClickDimensions
20%
10 Ratings

3.3
Ontraport
33%
19 Ratings
Likelihood to Renew

9.0
ClickDimensions
90%
1 Rating

9.1
Ontraport
91%
8 Ratings
Usability

5.0
ClickDimensions
50%
3 Ratings

7.8
Ontraport
78%
3 Ratings
Performance

ClickDimensions
N/A
0 Ratings

7.7
Ontraport
77%
8 Ratings
Support Rating

1.0
ClickDimensions
10%
4 Ratings

9.0
Ontraport
90%
6 Ratings
In-Person Training

ClickDimensions
N/A
0 Ratings

9.1
Ontraport
91%
1 Rating
Implementation Rating

ClickDimensions
N/A
0 Ratings

9.1
Ontraport
91%
4 Ratings
Product Scalability

ClickDimensions
N/A
0 Ratings

8.2
Ontraport
82%
1 Rating
Likelihood to Recommend
ClickDimensions
ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Ontraport
Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Founder
Kirkland Media GroupMarketing and Advertising, 1-10 employees
Pros
ClickDimensions
- The nurture campaign builder was great. Easy to use and to follow along with.
- The drop and drag editor was easy to use and you could start using it with no training.
- I always like when a service offers a certification for their product. ClickDimensions training was easy to follow, gave good content/tips/tricks and really helped me learn the platform.
Sales & Marketing Support Specialist
Lasers ResourceBusiness Supplies and Equipment, 11-50 employees
Ontraport
- User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
- ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
- Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Chief Media Buyer
10xResponseInformation Technology and Services, 51-200 employees
Cons
ClickDimensions
- Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
- Managing customer preferences and subscriptions felt extremely convoluted
- Interfaces generally not intuitive
- Reporting was not in the class of competitors
- Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Verified User
Manager in Marketing
Marketing & Advertising Company, 11-50 employeesOntraport
- Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
- Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
- Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
- Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
- Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
- Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
- Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Web & Sales Consultant
One Yellow TreeMarketing and Advertising, 1-10 employees
Pricing Details
ClickDimensions
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ClickDimensions Editions & Modules
—
Additional Pricing Details
—Ontraport
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$29 per month
Ontraport Editions & Modules
Edition
Pro | $2971 |
---|---|
Basic | $792 |
Plus | $1473 |
Enterprise | $4974 |
- per month (3 Users -- up to 10,000 Contacts)
- per month (1 User -- up to 1,000 contacts)
- per month (2 Users -- up to 2,500 Contacts)
- per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts | $99 |
---|---|
Additional user | $47 |
100,000 extra messages | $99 |
First-class postcards | $1 |
- none
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."Likelihood to Renew
ClickDimensions
ClickDimensions 9.0
Based on 1 answer
I see no reason for us to deprecate use at this point. It is important for us as a business to maintain our partnership with them and keep on the pulse of leading technology. ClickDimensions is a marketplace leader for the world of marketing automation, and in coordination with CRM, it's all the more relevant.

Verified User
Employee in Marketing
Information Technology and Services Company, 51-200 employeesOntraport
Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

Verified User
Manager in Marketing
Education Management Company, 1-10 employeesUsability
ClickDimensions
ClickDimensions 5.0
Based on 3 answers
I want to stay neutral. It's not that this product doesn't have appealing features or capabilities, it's that they aren't consistent and stable. So you lose data or your data is not accurate. Or some connection fails and the workflow doesn't trigger as it is supposed to, or the visits or clicks or other metrics contain bad data one month, then the next they're back to normal. This company needs to focus on getting their core product right and not on new features.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Ontraport
Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Sales Manager
Hague Quality Water of Los Osos, CAConsumer Goods, 1-10 employees
Performance
ClickDimensions
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 7.7
Based on 8 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Business Partner
The Life Coach SchoolEducation Management, 1-10 employees
Support Rating
ClickDimensions
ClickDimensions 1.0
Based on 4 answers
You submit a ticket and they will always come back asking for more information. So the next time you try to be proactive and add that information to the original ticket, but then they come back and ask for something else. It gets to the point where you have to believe it is a stall tactic. You ask for more detail into their processes and you get the runaround. 9 times out of ten they will point the finger at Dynamics 365 as the culprit. It is like pulling teeth to get to Tier 2 support and then the questions start all over again, even if you send screenshots.
Consultant
HMS Cornerstone SolutionsInformation Technology & Services, 11-50 employees
Ontraport
Ontraport 9.0
Based on 6 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

Verified User
Manager in Marketing
Education Management Company, 1-10 employeesIn-Person Training
ClickDimensions
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
Director of SEM
National PositionsMarketing and Advertising, 501-1000 employees
Implementation Rating
ClickDimensions
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 9.1
Based on 4 answers
If you know your business, ONTRAPORT is easy
President
Spearhead Sales & MarketingMarketing and Advertising, 1-10 employees
Alternatives Considered
ClickDimensions
Clickdimensions is severely impeded by its integration into Dynamics CRM. Consequently it lacks the Intuitiveness of HubSpot, and the straightforward usability of MailChimp. It is a perfect system if you want to exist entirely within Dynamics, but it requires a high degree of expertise in Dynamics to get maximum value out of it. We're currently migrating to HubSpot, and while the initial integration is proving challenging, I already sense we will be able to deliver a lot more of our marketing goals much more easily, and see an ROI.
Commercial Marketing Manager
Horizon DiscoveryBiotechnology, 201-500 employees
Ontraport
Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Director Of Operations
Clients In Abundance International Business AcademyMarketing and Advertising, 1-10 employees
Scalability
ClickDimensions
No score
No answers yet
No answers on this topic
Ontraport
Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
The Ontraport Expert for Rapid Growth Solopreneurs
Connect With Your ClientMarketing and Advertising, 1-10 employees
Return on Investment
ClickDimensions
- Tracking Email Engagement by customer is much easier. Real Time Stats/Email Engagement Report already built in.
- Lead scoring helps develop more qualified leads.
Marketing Generalist
CC&NInformation Technology and Services, 51-200 employees
Ontraport
- We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
- We have been able to more effectively target relevant donors that have given more recently.
- ONTRAPORT has consolidated the tracking software that we have used for contact information.
WMU Graduate Ambassador
Western Michigan UniversityNon-Profit Organization Management, 1-10 employees