What users are saying about
42 Ratings
36 Ratings
42 Ratings
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Score 8 out of 100
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Likelihood to Recommend

Clicktools

For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure
Anonymous | TrustRadius Reviewer

FormAssembly

FormAssembly has been an essential tool to have in our back pocket. It's best when you need a form quickly and can compromise on some of the dynamic elements that would be possible in Visualforce. It serves a particularly critical need when skilled developers are at a premium, but clever admins are available.
Matthew Souther | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

Clicktools
8.3
FormAssembly
9.2
Survey templates
Clicktools
7.0
FormAssembly
9.8
Themes
Clicktools
8.9
FormAssembly
8.5
Custom logo/branding
Clicktools
8.9
FormAssembly
9.3

Survey Content

Clicktools
8.9
FormAssembly
9.0
Changes to live survey
Clicktools
8.9
FormAssembly
9.7
Question design help
Clicktools
8.9
FormAssembly
7.5
Multiple question types
Clicktools
8.9
FormAssembly
9.8

Survey Logic

Clicktools
8.0
FormAssembly
9.8
Survey logic flexibility
Clicktools
8.0
FormAssembly
9.8

Survey Reporting & Analytics

Clicktools
9.5
FormAssembly
8.5
Response tracking
Clicktools
9.9
FormAssembly
9.7
Data export
Clicktools
9.9
FormAssembly
9.5
Standard reports
Clicktools
9.0
FormAssembly
7.9
Custom reports
Clicktools
9.9
FormAssembly
7.7
Analytics
Clicktools
9.0
FormAssembly
7.5

Survey Administration & Security

Clicktools
8.9
FormAssembly
8.7
Access controls
Clicktools
8.9
FormAssembly
7.9
Compliance
Clicktools
9.0
FormAssembly
9.6

Survey Distribution

Clicktools
9.0
FormAssembly
7.9
Vendor-offered crowdsourcing
Clicktools
10.0
FormAssembly
6.0
Respondent restrictions
Clicktools
8.0
FormAssembly
9.7

Pros

Clicktools

  • Integration with Salesforce: it is critical to us as we use Salesforce, and a lot of record management is automated thanks to great Clicktools integration with Salesforce.
  • Responsiveness of technical support: a lot of program staff across our organization use Clicktools every day, so having a quick response time to troubleshoot arising issues is important.
  • User-friendly interface: Clicktools improved their interface to make it more user-friendly which improves efficiency.
Anonymous | TrustRadius Reviewer

FormAssembly

  • SalesForce integration is really nice. You can map to specific fields with form values, or you can use detailed formulas. You can also choose to bypass assignment rules on a per-form basis, and create customized logic for when cases are created, when leads are created/merged, etc. It's very robust.
  • Form creation in general is very simple. They've gotten good over the years of creating an intuitive, drag and drop interface that's quick to edit. I like that you can also assign values to fields so conditional form building gets easy.
  • I like that you can customize how responses are viewed in the response window. Choose what columns show up so you can find records with ease, and with just one glance. OR you can download everything to excel in a snap too.
Nick Bencivenga | TrustRadius Reviewer

Cons

Clicktools

  • Speed - the quality of graphics is high and a lot of info is being pulled, it can take quite a bit of time to produce results.
  • I am unable to open multiple tabs to run several functions within Clicktools simultaneously.
  • Easier/more intuitive graphics uploading.
  • Run reports based on a certain factor (i.e. if there is a particular product we continuously run reports on, I would like to see a chart comparison of how that products scores have varied over time).
Lauren Maunder | TrustRadius Reviewer

FormAssembly

  • It may not be Salesforce Lightning Experience compatible - at least for us - in terms of linking to Lightning Experience Notes
  • Saving a form edit can be confusing depending on where in the form the edit is made
  • It would be nice to add a background image so that the desktop browser doesn't have so much white-space around the form.
William Reese | TrustRadius Reviewer

Likelihood to Renew

Clicktools

Clicktools 9.0
Based on 12 answers
We have loved using Clicktools and will continue to use it for the foreseeable future. The price and Salesforce integration is what really sets it apart from any other solution out there. I have learned a great deal about surveys and how to manage them in a CRM by using Clicktools. We will certainly be renewing our contract.
Anonymous | TrustRadius Reviewer

FormAssembly

FormAssembly 8.5
Based on 3 answers
One major point for us is our migration to a completely Microsoft infrastructure. IN addition to that, the afore mentioned need to ingest external data resources means that we do have our eyes open toward the landscape so that we can fill these needs. This in no way indicates a move away from FormAssembly: their support is first rate, and so far the product has always stood up to the tests we've put it through.
Tony Jackson | TrustRadius Reviewer

Usability

Clicktools

Clicktools 8.2
Based on 4 answers
ClickTools is very easy to use and get started doing the basics. Anyone will be able to easily log in an create a survey from day 1. Skip logic can be a little tricky and is less user friendly, so testing is very important. I would say that, overall, usability is good.
Jennifer Robertson | TrustRadius Reviewer

FormAssembly

No score
No answers yet
No answers on this topic

Performance

Clicktools

Clicktools 8.0
Based on 2 answers
ClickTools is always available when I need it. The interface is quick and does not drag. Survey responses show up quickly after a survey is submitted. The survey analyzer is swift as well. There is no waiting around for something to process when you are using ClickTools.
Jennifer Robertson | TrustRadius Reviewer

FormAssembly

No score
No answers yet
No answers on this topic

Support Rating

Clicktools

Clicktools 8.8
Based on 6 answers
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly
Kristi Eide | TrustRadius Reviewer

FormAssembly

FormAssembly 10.0
Based on 1 answer
While it's not a true development package and misses some features like ingestion of external data for lists, etc... the product is fast, stable, easy to use, and will suit the needs of anyone needing online form functionality with SalesForce and other connectors available for your marketing needs.
Tony Jackson | TrustRadius Reviewer

Implementation Rating

Clicktools

Clicktools 9.6
Based on 5 answers
If you are setting up integration with a CRM (Salesforce) get this done early on in the process. You can always do it later, but it's easiest to lay your foundation first and then build up and around it later
Kristi Eide | TrustRadius Reviewer

FormAssembly

No score
No answers yet
No answers on this topic

Alternatives Considered

Clicktools

There was no need to create survey landing pages from Salesforce for external polls, we could decide where survey results were captured in Salesforce (if at all - can report straight from CT), and with simple html skills we could brand everything
Joy Wallis | TrustRadius Reviewer

FormAssembly

The big differentiator for me with FormAssembly has always been the Salesforce integration. I have yet to find an alternative form builder that makes building integrations with Salesforce any easier than FormAssembly. I like the look and feel of Typeform forms better than FormAssembly, but I would prefer to have the integration than the fancy form. Zapier's integration has always been confusing to me.
Anonymous | TrustRadius Reviewer

Return on Investment

Clicktools

  • Clicktools plays a crucial role in our Net Promoter Score (NPS) survey. Twice a year we deploy the survey, and because of the flexibility of ClickTools and its integration with SFDC, we've seen a 40% response rate in a survey that formally only received 6-7%.
Katie Meeker | TrustRadius Reviewer

FormAssembly

  • FormAssembly allows staff to gather better data and not have to do so much manual entry. This allows staff to focus their energies on other mission critical items.
  • FormAssembly helps to improve data quality by reducing duplicates and enforcing data quality.
Dale Gish | TrustRadius Reviewer

Screenshots

Clicktools

Pricing Details

Clicktools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Clicktools Editions & Modules

Additional Pricing Details

FormAssembly

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

FormAssembly Editions & Modules

Edition
Professional - Monthly$89
Premier$224
EnterpriseContact sales
ComplianceContact sales
  1. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Clicktools
8.9
FormAssembly
9.8

Likelihood to Renew

Clicktools
9.0
FormAssembly
8.5

Usability

Clicktools
8.2
FormAssembly

Reliability and Availability

Clicktools
FormAssembly
10.0

Performance

Clicktools
8.0
FormAssembly

Support Rating

Clicktools
8.8
FormAssembly
10.0

Online Training

Clicktools
7.0
FormAssembly

Implementation Rating

Clicktools
9.6
FormAssembly

Scalability

Clicktools
7.0
FormAssembly

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