ClickUp vs. Redmine vs. YouTrack

It has been great for all of my needs - tracking elaborate tasks/subtasks and their timelines, instructions, time spent, reporting on time, etc. I did try to use it for lesson planning and time tracking for homeschool and it got too hard to view and keep track of all the automations I had set up and if they were firing at the right times. But that's the only time I can think of where it didn't really work for what I needed!

Incentivized

It is a tool that does not is only for this use but with its great power of integration with other tools, we realized that in one solution we could cover many solutions. For instance, it is very well suited for git integration. Besides that, the quality team can assign tasks to the corresponding department. Maybe it is not very appropriate for very large and complex projects, where deeper monitoring of human resources, task deliverables, and deadlines is necessary.

Incentivized

For collaboration between Support and Engineering/QA teams, YouTrack has been really helpful in communicating bugs and their impact to customers. Once we had a maturing Product Management team, however, YouTrack became less effective for customer feature requests. Because FRs have a longer lifecycle than bugs and need deeper understanding, we moved FRs into another tool that is owned by product managers.

Incentivized

• Customization is huge for us! We do not have the aspects of standard project management, so having the ability to customize basically everything in ClickUp is amazing.
• An outstanding free version of the software! We are a small nonprofit organization that cannot afford the robust levels of other software, so having access to SO MUCH for free is incredible.
• The layout and organization of tasks, Spaces, folders, etc. is perfect. I love how I can see which task all of my subtasks belong to on my dashboard. And the option to change colors and icons for everything also really appeals to my obsessive brain.

Incentivized

• Easy to upgrade and or change to your own particular use-cases.
• Straightforward set-up and easy to create custom fields and workflows.
• Communication between multiple teams.
• Track multiple sprints through their chart views.
• Keep a historical record of changes done to instances.

Incentivized

• Tracking Issues
• Clean UI
• Managing Multiple Aspects of the Product (API, Frontend)

Incentivized

• I would like to see when scheduling a task for someone, their available hours, as I am scheduling instead of having to go back to the workload view
• I'd like easier UX and understanding of what all of the different levels of folders, lists, tasks, can do and what they should be used for
• Notifications can be cleaned up

Incentivized

• The design and user-interface are a little outdated. It looks like a product that was designed ten years ago and doesn't have a polished look and feel like newer apps have.
• It's not particularly designed to support agile-based project management methodologies such as Scrum.

Incentivized

• We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.

Incentivized

It has been a game-changer in terms of project tracking, as animation is a demanding product that requires multiple layers of analysis, revisions, tracking, scheduling, etc. ClickUp simplifies many approvals as anyone can easily add items, and you can tag the people who need to look at them.

Incentivized

In general, I think the usability is probably great. The reason I didn't give it as high of a score is because at the last 2 companies I worked at, they each used different software. So I was already used to those. Learning their UI isn't hard, but always a little annoying to learn something new.

Redmine is a great product to have in an organization. It's extremely flexible, costs much less to maintain than other alternatives, and as a tool, it is relatively fast to get experienced with. The primary advantages of working with Redmine are: flexible platform, API, open-source and highly configurable, stability.

Incentivized

YouTrack can be highly customized to meet our needs. We've seen some quirks when upgrading our instance or duplicating issues

Incentivized

For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.

Incentivized

The speed of ClickUp is average to be honest. This is one of the biggest flaws of the system, sometimes it's also lagging a little bit but we also have a lot of documents, lists etc. on our workspace. However, with the next version of ClickUp I've seen they are planning to increase the speed by almost 500%, probably by changing the technology, so I am more than looking forward to it.

Incentivized

Support are genuinely helpful and really nice to deal with. I had a bug on my workspace that I’d been experiencing for a while. They looked into it for me and asked some questions. Once they found the issue and resolved it, they even filmed a video detailing how they’d fixed it. That level of support is fantastic.

Incentivized

Redmine is free, easy to use and it's everything you could want in a free project management program. The fact that it has wiki integration and that it can track on such a granular level is amazing. Assigning tasks to other users, such as our development team, is fantastic and ensures we are always up-to-date on where we are what - on what projects.

Incentivized

There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.

Incentivized

Start small. Don’t try to build the most elaborate plans first. Resist the urge to get into Gantt charts if no one is used to them. Just get work written, add dates and assignees, and start getting used to it. If you did not use a work management tool before, you need to be gracious with yourself about the fact that you likely do not have the muscle memory for working this way yet. But you will get there.

And leverage people who know it if possible. Look for ClickUp experts and vendors. They can really supercharge your effectiveness at building the tool out and speed up the process.

Incentivized

Hard to describe it, but the way it connects everything so much better, that they layout is significantly easier to use, and the capabilities are significantly higher. Cleaner and easier to use than SalesForce, both in capability and in the way the workspace UX is presented is far more usable, the features are more rich and flexible than Monday (as well as billing and feature access across plans is way better), and the list + doc + spaces structure is miles ahead of Notion in terms of structure, layout, access, and usability.

Incentivized

Redmine is much for granular than Trello. The detail and record tracking in Redmine can't really be compared to that in Trello. While they can both track things and there is a record of changes... Redmine is more detailed and more geared toward long term projects where Trello is great for short terms notes and tasks.

Incentivized

YouTrack is more cost effective than all the commercial options. It's way more powerful and easier to use than the Open Source ones. It's a good middle ground and it does everything we need. Our software projects are of moderate complexity and YouTrack handles them well. Likewise, when it comes to external users, we've had good feedback from clients. Many of these clients are non-technical and have expressed their relief at not having to use something like Jira which is often quite impregnable for such users.

Incentivized

Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.

Incentivized

• Allows us to meet from anywhere in the world.
• Allow us to provide reports and updates via computer to leadership.
• Leadership in our organization have praised IT for the use of ClickUp because the tool is exactly what was needed. Before, we were depending on spreadsheets to keep track of work.
• ClickUp brings organizatins together in ways that other software has not. It provides everything we lacked and needed to get out organization up to the standard as other large universities.

Incentivized

• The "free" bit definitely has a nice impact on ROI. Granted, there are other factors, but not shelling out a ton of cash at the outset is definitely a plus.
• Once everyone gets into the flow of things, Redmine quickly becomes a huge factor in ensuring proper communication and quality in projects. Having everything centrally located reduces the time and effort needed to gather necessary information to proceed forward.

Incentivized

• Saved time documenting
• Saved time organizing physical tickets
• Saved money as opposed to Jira