Cloud 9 Software vs. Dentrix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud 9 Software
Score 8.7 out of 10
N/A
Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from…N/A
Dentrix
Score 8.9 out of 10
N/A
Dentrix is a practice management software for dentistries that supports both the clinical and business sides of a practice. Dentrix helps build a practice with integrated eServices — dental software that adds new capabilities to your system — and "Dentrix Connected" products from dental technology companies.N/A
Pricing
Cloud 9 SoftwareDentrix
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cloud 9 SoftwareDentrix
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
User Ratings
Cloud 9 SoftwareDentrix
Likelihood to Recommend
8.6
(8 ratings)
7.4
(9 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
8.0
(1 ratings)
Implementation Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Cloud 9 SoftwareDentrix
Likelihood to Recommend
Cloud 9 Software
Charting is easy. Clicking on all that tabs at each appointment. That makes it a lot quicker when charting. I would like to see a new tab to view X-rays. When I have to scroll through all the photos to view when we took the last x-rays, it’s a lot because we take photos at every appointment.
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Henry Schein
Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.
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Pros
Cloud 9 Software
  • Awesome support via chat and phone
  • Rewards program
  • Cloud based
  • Multiple ways to do each task
  • Personal customer experience
  • User friendly software
  • Offer online classes and yearly meetings
  • Platform to make changes and requests - yes they implement the ideas frequently as well
  • The training staff was outstanding!
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Henry Schein
  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
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Cons
Cloud 9 Software
  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.
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Henry Schein
  • Outdated--it's not cloud based.
  • Does not pull reports we need for patients like demographics in flow charts.
  • Is not an open API.
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Likelihood to Renew
Cloud 9 Software
Easy to use!
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Henry Schein
No answers on this topic
Usability
Cloud 9 Software
Easy peasy! Easy to navigate and start using from day one!
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Henry Schein
No answers on this topic
Support Rating
Cloud 9 Software
I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved!
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Henry Schein
We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
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Implementation Rating
Cloud 9 Software
Better training/trainors
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Henry Schein
No answers on this topic
Alternatives Considered
Cloud 9 Software
The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like where would our online forms go that Cloud 9 did not have an automatic home for. Cloud 9, on the other hand, does not have nifty image layout options, their letter editor is a cranky non-Word program I do not like, and creating custom reports is definitely easier in Ortho2.
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Henry Schein
I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience.
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Return on Investment
Cloud 9 Software
  • We could access everything from home during Covid shutdowns since it’s cloud based.
  • Negative would be more time editing photos & more clicks to get to things.
  • It has also made billing and insurance claims easier.
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Henry Schein
  • Allows you to change the date to any date - Negative
  • Simple Document center
  • Sometimes it runs slow
  • Support
  • return on investment
  • integration was easy
  • positive impact
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ScreenShots