Cloud 9 Software vs. Dentrix

Cloud 9 Software

Cloud 9 Software

10 Reviews and Ratings

Dentrix

Dentrix

25 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Cloud 9 Software	Score 9.7 out of 10	N/A	Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from…	N/A
Dentrix	Score 9.7 out of 10	N/A	Dentrix is a practice management software for dentistries that supports both the clinical and business sides of a practice. Dentrix helps build a practice with integrated eServices — dental software that adds new capabilities to your system — and "Dentrix Connected" products from dental technology companies.	N/A

Pricing

Cloud 9 Software

Dentrix

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Cloud 9 Software	Dentrix
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Cloud 9 Software	Dentrix
Considered Both Products	Cloud 9 Software Verified User Anonymous Chose Cloud 9 Software Other software tend to be less stable, and are not mobile friendly like Cloud 9 Incentivized Helpful? Verified User Anonymous Chose Cloud 9 Software Cloud 9 has been a dream since transitioning from Orthotrac. It is modern, cloud based, and easy to customize to our practices needs and priorities. Incentivized Helpful? MI Melody Ingall Orthodontic assistant Chose Cloud 9 Software Focus orthodontic software has a lot of similarities. Now that Cloud 9 purchased the Focus Orthodontics software they have made some changes, but both are really well organized. Easy to navigate through. I enjoy Cloud 9 the most. I continue to learn new features with the … Incentivized Helpful? Verified User Anonymous Chose Cloud 9 Software We like the speed of Cloud 9 and ability to access it at all 3 locations simultaneously. We had OrthoTrac previously, and we love the Cloud base system with no nightly back ups. This software is so user friendly, and the Cloud 9 training and support teams are nothing short of … Incentivized Helpful? SG Stephanie Grates Scheduling Coordinator Chose Cloud 9 Software OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice. Incentivized Helpful? Verified User Anonymous Chose Cloud 9 Software The non-server version of Ortho2 we were already using would have cost a significant amount to merge our three separate office databases. Cloud 9 already had parameters set to be able to do this. All of our documents and images transferred over with just minor issues- like … Incentivized Helpful? Cheslie Clark Dental Assistant Chose Cloud 9 Software Cloud 9 is a million times better than OrthoTrac. The number one being that it is soooo much faster! Cloud-based so you can use it anywhere. During the Covid shutdown, we wouldn’t have been able to see any patient information if we would still have our old system unless … Incentivized Helpful?	Dentrix Verified User Anonymous Chose Dentrix Dentrix seemed to be the best fit when we were small and only three practices. But now we are looking into other options like tab 32, the cloud-based system. We are looking into Dentrix Ascend because it is cloud-based and we are about to run out of space on our server. I think … Incentivized Helpful? Verified User Anonymous Chose Dentrix Dentrix has better customer service support. Incentivized Helpful? BW Brad Walker Information Technology Audit Manager Chose Dentrix I used Patterson's Eaglesoft in a limited capacity at a previous health center job. On the back end, Eaglesoft was easier to setup, install, and manage than Dentrix. Backing up data files, migrating servers, was easier (but slower) on Eaglesoft than on Dentrix. Dentrix … Incentivized Helpful? ME Mona Edwards Healthcare Administrator Chose Dentrix I love that the software is cloud based. Features are constantly being added and updated which I love. It is intuitive, especially for younger users who are familiar with using the internet/ computers. Scheduling and treatment planning is simple. Very easy to use and to … Incentivized Helpful? Verified User Anonymous Chose Dentrix I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience. Incentivized Helpful? Verified User Anonymous Chose Dentrix We have worked with both Epic's Wisdom module and Dentrix independently. For us, Epic's platform was beneficial from an IT support standpoint as all other practices/specialties use Epic. Our dentists chose to use the Dentrix platform over Epic's due to specific functionality … Incentivized Helpful? Verified User Anonymous Chose Dentrix Unlike Cloud-based products, this is nice because it has the ability to have a back up in multiple locations; on and off-site. Sometimes, based on your computer stats, it can start to run slowly until the cache is cleared or old x-rays are deleted. This is avoided in a … Incentivized Helpful? Debra Reiner General Dentist Chose Dentrix I have never used another dental practice management software. Incentivized Helpful? Loyd Dowd, DDS FICOI MCSD Owner Dentist Chose Dentrix Best of the ones I've looked at. Dentrix has a cloud version I'm going to look at. Incentivized Helpful?

User Ratings
	Cloud 9 Software	Dentrix
Likelihood to Recommend	8.6 (0 ratings)	7.3 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	- (0 ratings)
Usability	9.1 (0 ratings)	- (0 ratings)
Support Rating	9.1 (0 ratings)	8.0 (0 ratings)
Implementation Rating	7.3 (0 ratings)	- (0 ratings)

User Testimonials
	Cloud 9 Software	Dentrix
Likelihood to Recommend	Excellent for orthodontic practices. We have 3 locations, and this software works well for us! We are able to access patient info quickly and simultaneously no matter which location we are at. The support staff is just a click away online. We switched from OrthoTrac and love the Cloud based software with no nightly back ups and ease of using the software from checking in with just a click to scheduling in just one easy step! Chris and the team were amazing in getting us changed over, and the support team is always available for any questions along the way! Verified User Anonymous Read full review	[Dentrix is] well suited for a busy practice like my own. Does require a significant up front investment. It was already in place when I purchased the practice from the previous owner. May not be suited for a smaller practice that would not find value in the upfront costs associated with it. Incentivized Verified User Anonymous Read full review
Pros	Customer Service rarely has any hold time, which is seriously important. Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021. All printers and scanners can be easily accessed from any computer. Without networking/servers any computer can be easily replaced without paying an IT to set it up. Tablet-Friendly. Verified User Anonymous Read full review	Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have. Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff. Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more. Incentivized Verified User Anonymous Read full review
Cons	Add more icons Have a tab that you can leave notes for yourself Add an IPR tab to the chart, not just in the aligner tab MI Melody Ingall Orthodontic assistant Read full review	Outdated--it's not cloud based. Does not pull reports we need for patients like demographics in flow charts. Is not an open API. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Easy to use! Verified User Anonymous Read full review	No answers on this topic
Usability	Easy peasy! Easy to navigate and start using from day one! Verified User Anonymous Read full review	No answers on this topic
Support Rating	I have spoken to several support members along the way, and everyone is super helpful and exited to find a solution. Everyone is courtesy and patient. I had a problem that I could not figure out on my own and just with my description, I was given clear step by step instructions to get it solved! Verified User Anonymous Read full review	We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic. Incentivized Verified User Anonymous Read full review
Implementation Rating	Better training/trainors Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Focus orthodontic software has a lot of similarities. Now that Cloud 9 purchased the Focus Orthodontics software they have made some changes, but both are really well organized. Easy to navigate through. I enjoy Cloud 9 the most. I continue to learn new features with the software. I look forward to all the updates. MI Melody Ingall Orthodontic assistant Read full review	I used Patterson's EagleSoft in a limited capacity at a previous health center job. On the back end, EagleSoft was easier to setup, install, and manage than Dentrix. Backing up data files, migrating servers, was easier (but slower) on EagleSoft than on Dentrix. Dentrix appears to have a greater feature capability/set than EagleSoft does. Both have excellent technical support that is responsive, indepth, and well suited to address IT related problems with both EMR systems. Incentivized BW Brad Walker Information Technology Audit Manager Read full review
Return on Investment	A positive impact is it runs smoothly and fast for our fast paced office. I have the tools to run reports to keep up with patients that need scheduling or patients that have been placed on a recall with no appointment. A negative impact for me is the clicking of the mouse. I use it a lot more than before. SG Stephanie Grates Scheduling Coordinator Read full review	Allows you to change the date to any date - Negative Simple Document center Sometimes it runs slow Support return on investment integration was easy positive impact Incentivized ME Mona Edwards Healthcare Administrator Read full review
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