What users are saying about
19 Ratings
4 Ratings
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Score 7.7 out of 100
19 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Dentrix is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.7

Cloud 9 Software

77%
4 Ratings
7.8

Dentrix

78%
9 Ratings

Support Rating

Cloud 9 Software

N/A
0 Ratings
8.0

Dentrix

80%
2 Ratings

Likelihood to Recommend

Cloud 9 Software

Cloud 9 Software is web based and runs fast for our office without any complications. I would say I do more clicking with the mouse having to move from different screens and closing screens that has been a negative for me.
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Henry Schein

Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.
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Pros

Cloud 9 Software

  • Customer Service rarely has any hold time, which is seriously important.
  • Cloud 9 cloud-based software makes rescheduling from home, or accessing patient records to triage emergencies a must-have in 2021.
  • All printers and scanners can be easily accessed from any computer.
  • Without networking/servers any computer can be easily replaced without paying an IT to set it up.
  • Tablet-Friendly.
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Henry Schein

  • Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
  • Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
  • Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.
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Cons

Cloud 9 Software

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen
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Henry Schein

  • Outdated--it's not cloud based.
  • Does not pull reports we need for patients like demographics in flow charts.
  • Is not an open API.
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Pricing Details

Cloud 9 Software

Starting Price

Editions & Modules

Cloud 9 Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dentrix

    Starting Price

    Editions & Modules

    Dentrix editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Cloud 9 Software

      No answers on this topic

      Henry Schein

      We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.
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      Alternatives Considered

      Cloud 9 Software

      OrthoTrac for us became very slow and it became complicated with our fact paced office. We selected Cloud 9 [Software] due to it being web based and it runs very smoothly for our practice.
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      Henry Schein

      I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience.
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      Return on Investment

      Cloud 9 Software

      • Our office has overall been able to move at a faster pace.
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      Henry Schein

      • Allows you to change the date to any date - Negative
      • Simple Document center
      • Sometimes it runs slow
      • Support
      • return on investment
      • integration was easy
      • positive impact
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