CloudCall vs. Nextiva

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.4 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$30.95
per month per user (1-4 users)
Pricing
CloudCallNextiva
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Essential
$25.95
per month per user (20-99 users)
Professional
$30.95
per month per user (20-99 users)
Enterprise
$40.95
per month per user (20-99 users)
Offerings
Pricing Offerings
CloudCallNextiva
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
CloudCallNextiva
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallNextiva
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
Nextiva
9.2
210 Ratings
12% above category average
Hosted PBX8.03 Ratings9.494 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings9.4111 Ratings
User templates9.02 Ratings8.8130 Ratings
Call reports9.03 Ratings9.2175 Ratings
Directory of employee names7.53 Ratings9.4172 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
Nextiva
9.2
230 Ratings
9% above category average
Answering rules9.03 Ratings9.4206 Ratings
Call recording9.53 Ratings9.1174 Ratings
Call park7.53 Ratings9.2163 Ratings
Call screening7.53 Ratings9.1167 Ratings
Message alerts8.03 Ratings9.1205 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
Nextiva
8.7
157 Ratings
5% above category average
Video conferencing7.52 Ratings8.775 Ratings
Audio conferencing8.03 Ratings9.2137 Ratings
Video screen sharing7.01 Ratings8.464 Ratings
Instant messaging7.53 Ratings8.7106 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
Nextiva
8.7
196 Ratings
5% above category average
Mobile app for iOS8.53 Ratings8.8167 Ratings
Mobile app for Android9.01 Ratings8.7137 Ratings
Best Alternatives
CloudCallNextiva
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallNextiva
Likelihood to Recommend
8.5
(3 ratings)
9.3
(246 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(7 ratings)
Usability
-
(0 ratings)
9.6
(5 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
10.0
(1 ratings)
9.1
(8 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.6
(4 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
CloudCallNextiva
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
Read full review
Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
Read full review
Likelihood to Renew
CloudCall
No answers on this topic
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
Read full review
Usability
CloudCall
No answers on this topic
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
Reliability and Availability
CloudCall
No answers on this topic
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Performance
CloudCall
No answers on this topic
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review
Online Training
CloudCall
No answers on this topic
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Implementation Rating
CloudCall
No answers on this topic
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
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Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
Read full review
Scalability
CloudCall
No answers on this topic
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd