CloudCall vs. PanTerra Networks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
PanTerra Networks
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Pricing
CloudCallPanTerra Networks
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
Offerings
Pricing Offerings
CloudCallPanTerra Networks
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeRequiredOptional
Additional Details30% discount on pricing on all seat types.
More Pricing Information
Community Pulse
CloudCallPanTerra Networks
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallPanTerra Networks
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
1% above category average
PanTerra Networks
8.7
3 Ratings
7% above category average
Hosted PBX8.03 Ratings9.13 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings8.53 Ratings
User templates9.02 Ratings00 Ratings
Call reports9.03 Ratings00 Ratings
Directory of employee names7.53 Ratings8.62 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
2% below category average
PanTerra Networks
8.0
3 Ratings
2% below category average
Answering rules9.03 Ratings8.23 Ratings
Call recording9.53 Ratings8.62 Ratings
Call park7.53 Ratings8.23 Ratings
Call screening7.53 Ratings7.93 Ratings
Message alerts8.03 Ratings8.62 Ratings
Business SMS/External Messaging00 Ratings4.12 Ratings
Online Fax00 Ratings9.13 Ratings
Voicemail Transcription00 Ratings9.11 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
10% below category average
PanTerra Networks
-
Ratings
Video conferencing7.52 Ratings00 Ratings
Audio conferencing8.03 Ratings00 Ratings
Video screen sharing7.01 Ratings00 Ratings
Instant messaging7.53 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
6% above category average
PanTerra Networks
7.7
2 Ratings
11% below category average
Mobile app for iOS8.53 Ratings8.22 Ratings
Mobile app for Android9.01 Ratings7.31 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
CloudCall
-
Ratings
PanTerra Networks
9.1
1 Ratings
12% above category average
High quality audio00 Ratings9.11 Ratings
High quality video00 Ratings9.11 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
CloudCall
-
Ratings
PanTerra Networks
7.7
2 Ratings
4% below category average
Desktop sharing00 Ratings7.72 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
CloudCall
-
Ratings
PanTerra Networks
8.2
1 Ratings
3% above category average
Calendar integration00 Ratings8.21 Ratings
Meeting initiation00 Ratings8.21 Ratings
Record meetings / events00 Ratings8.21 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
CloudCall
-
Ratings
PanTerra Networks
9.1
1 Ratings
19% above category average
User authentication00 Ratings9.11 Ratings
Participant roles & permissions00 Ratings9.11 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
CloudCall
-
Ratings
PanTerra Networks
9.0
3 Ratings
19% above category average
Centralized communications management00 Ratings8.62 Ratings
Team messaging00 Ratings9.12 Ratings
Team document sharing00 Ratings9.11 Ratings
Call and meeting analytics00 Ratings9.11 Ratings
Best Alternatives
CloudCallPanTerra Networks
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallPanTerra Networks
Likelihood to Recommend
8.5
(3 ratings)
9.7
(61 ratings)
Likelihood to Renew
-
(0 ratings)
8.7
(4 ratings)
Usability
-
(0 ratings)
8.2
(2 ratings)
Support Rating
10.0
(1 ratings)
9.8
(59 ratings)
Implementation Rating
-
(0 ratings)
9.7
(57 ratings)
User Testimonials
CloudCallPanTerra Networks
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
PanTerra
PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.
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Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
PanTerra
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
Read full review
Likelihood to Renew
CloudCall
No answers on this topic
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
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Usability
CloudCall
No answers on this topic
PanTerra
Great quality
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
PanTerra
The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.
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Implementation Rating
CloudCall
No answers on this topic
PanTerra
The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.
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Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
PanTerra
PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.
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Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.