CloudCall vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudCall
Score 9.3 out of 10
N/A
CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).
$15
per month per user
RingCentral Contact Center
Score 7.8 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
CloudCallRingCentral Contact Center
Editions & Modules
Pro Edition
$15
per month per user
Advanced Edition
$25
per month per user
No answers on this topic
Offerings
Pricing Offerings
CloudCallRingCentral Contact Center
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudCallRingCentral Contact Center
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
CloudCallRingCentral Contact Center
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudCall
8.3
3 Ratings
4% above category average
RingCentral Contact Center
-
Ratings
Hosted PBX8.03 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.03 Ratings00 Ratings
User templates9.02 Ratings00 Ratings
Call reports9.03 Ratings00 Ratings
Directory of employee names7.53 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudCall
8.3
3 Ratings
1% below category average
RingCentral Contact Center
-
Ratings
Answering rules9.03 Ratings00 Ratings
Call recording9.53 Ratings00 Ratings
Call park7.53 Ratings00 Ratings
Call screening7.53 Ratings00 Ratings
Message alerts8.03 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudCall
7.5
3 Ratings
7% below category average
RingCentral Contact Center
-
Ratings
Video conferencing7.52 Ratings00 Ratings
Audio conferencing8.03 Ratings00 Ratings
Video screen sharing7.01 Ratings00 Ratings
Instant messaging7.53 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudCall
8.8
3 Ratings
8% above category average
RingCentral Contact Center
-
Ratings
Mobile app for iOS8.53 Ratings00 Ratings
Mobile app for Android9.01 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudCall
-
Ratings
RingCentral Contact Center
7.7
19 Ratings
8% below category average
Agent dashboard00 Ratings7.615 Ratings
Validate callers00 Ratings7.210 Ratings
Outbound response00 Ratings8.316 Ratings
Call forwarding00 Ratings8.817 Ratings
Click-to-call (CTC)00 Ratings8.39 Ratings
Warm transfer00 Ratings8.010 Ratings
Predictive dialing00 Ratings6.95 Ratings
Interactive voice response00 Ratings8.59 Ratings
REST APIs00 Ratings8.07 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings8.810 Ratings
Multichannel integration00 Ratings6.610 Ratings
CRM software integration00 Ratings6.310 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudCall
-
Ratings
RingCentral Contact Center
6.8
18 Ratings
19% below category average
Inbound call routing00 Ratings8.316 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Recording00 Ratings8.316 Ratings
Quality management00 Ratings7.114 Ratings
Call analytics00 Ratings7.115 Ratings
Historical reporting00 Ratings6.015 Ratings
Live reporting00 Ratings7.113 Ratings
Customer surveys00 Ratings5.17 Ratings
Customer interaction analytics00 Ratings4.26 Ratings
Best Alternatives
CloudCallRingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudCallRingCentral Contact Center
Likelihood to Recommend
8.5
(3 ratings)
8.3
(19 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
10.0
(1 ratings)
6.3
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
CloudCallRingCentral Contact Center
Likelihood to Recommend
CloudCall
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Read full review
RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
Read full review
Pros
CloudCall
  • Recording
  • Log management
  • IVR
Read full review
RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
Read full review
Cons
CloudCall
  • The service on their app is not the best
  • The texting platform can always improve
Read full review
RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review
Likelihood to Renew
CloudCall
No answers on this topic
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
Read full review
Usability
CloudCall
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
Read full review
Support Rating
CloudCall
Customer support is always responsive and timely.
Read full review
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Read full review
Implementation Rating
CloudCall
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
Read full review
Alternatives Considered
CloudCall
CloudCall is much better and easier functionality with more options.
Read full review
RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
Read full review
Return on Investment
CloudCall
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Read full review
RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
Read full review
ScreenShots

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd