CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
Grasshopper
Score 8.1 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Pricing
CloudTalk
Grasshopper
Editions & Modules
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Offerings
Pricing Offerings
CloudTalk
Grasshopper
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
CloudTalk
Grasshopper
Features
CloudTalk
Grasshopper
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.8
44 Ratings
17% above category average
Grasshopper
-
Ratings
Agent dashboard
10.044 Ratings
00 Ratings
Validate callers
9.839 Ratings
00 Ratings
Outbound response
10.040 Ratings
00 Ratings
Call forwarding
10.039 Ratings
00 Ratings
Click-to-call (CTC)
9.838 Ratings
00 Ratings
Warm transfer
9.630 Ratings
00 Ratings
Predictive dialing
10.025 Ratings
00 Ratings
Interactive voice response
10.028 Ratings
00 Ratings
REST APIs
9.629 Ratings
00 Ratings
Call scripts
9.125 Ratings
00 Ratings
Call tracking
9.535 Ratings
00 Ratings
Multichannel integration
10.029 Ratings
00 Ratings
CRM software integration
10.035 Ratings
00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
10.0
41 Ratings
20% above category average
Grasshopper
-
Ratings
Inbound call routing
10.035 Ratings
00 Ratings
Omnichannel inbound routing
10.028 Ratings
00 Ratings
Recording
10.037 Ratings
00 Ratings
Quality management
10.033 Ratings
00 Ratings
Call analytics
10.039 Ratings
00 Ratings
Historical reporting
10.036 Ratings
00 Ratings
Live reporting
10.034 Ratings
00 Ratings
Customer surveys
10.026 Ratings
00 Ratings
Customer interaction analytics
10.025 Ratings
00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudTalk
-
Ratings
Grasshopper
9.7
46 Ratings
19% above category average
Hosted PBX
00 Ratings
9.423 Ratings
Multi-level Interactive Voice Response (IVR)
00 Ratings
10.024 Ratings
User templates
00 Ratings
10.019 Ratings
Call reports
00 Ratings
9.433 Ratings
Directory of employee names
00 Ratings
9.434 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudTalk
-
Ratings
Grasshopper
9.6
51 Ratings
14% above category average
Answering rules
00 Ratings
9.247 Ratings
Call recording
00 Ratings
9.622 Ratings
Call park
00 Ratings
9.812 Ratings
Call screening
00 Ratings
10.036 Ratings
Message alerts
00 Ratings
9.243 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CloudTalk
-
Ratings
Grasshopper
7.9
12 Ratings
1% below category average
Video conferencing
00 Ratings
7.93 Ratings
Audio conferencing
00 Ratings
7.77 Ratings
Video screen sharing
00 Ratings
8.23 Ratings
Instant messaging
00 Ratings
8.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.