CloudTalk vs. PanTerra Networks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudTalk
Score 9.4 out of 10
N/A
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…
$20
per user/month (invoiced annually)
PanTerra Networks
Score 8.8 out of 10
Mid-Size Companies (51-1,000 employees)
PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed…
$12.95
per month per seat
Pricing
CloudTalkPanTerra Networks
Editions & Modules
CloudTalk Starter
$20.00
per user/month (invoiced annually)
CloudTalk Essential
$25.00
per user/month (invoiced annually)
CloudTalk Expert
$40.00
per user/month (invoiced annually)
CloudTalk Custom
-
per user or company/month (invoiced annually)
Business Basic
$17.95
per month per seat
Business Plus
$24.95
per month per seat
Professional
$29.95
per month per seat
Call Center
$44.95
per month per seat
Offerings
Pricing Offerings
CloudTalkPanTerra Networks
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details30% discount on pricing for a limited time on all seat types.
More Pricing Information
Community Pulse
CloudTalkPanTerra Networks
Top Pros
Top Cons
Features
CloudTalkPanTerra Networks
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CloudTalk
9.5
45 Ratings
12% above category average
PanTerra Networks
-
Ratings
Agent dashboard9.745 Ratings00 Ratings
Validate callers9.640 Ratings00 Ratings
Outbound response9.741 Ratings00 Ratings
Call forwarding9.640 Ratings00 Ratings
Click-to-call (CTC)9.639 Ratings00 Ratings
Warm transfer9.531 Ratings00 Ratings
Predictive dialing10.025 Ratings00 Ratings
Interactive voice response9.629 Ratings00 Ratings
REST APIs9.330 Ratings00 Ratings
Call scripts8.925 Ratings00 Ratings
Call tracking9.136 Ratings00 Ratings
Multichannel integration9.530 Ratings00 Ratings
CRM software integration9.536 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CloudTalk
9.6
42 Ratings
13% above category average
PanTerra Networks
-
Ratings
Inbound call routing9.736 Ratings00 Ratings
Omnichannel inbound routing9.629 Ratings00 Ratings
Recording9.638 Ratings00 Ratings
Quality management9.634 Ratings00 Ratings
Call analytics9.740 Ratings00 Ratings
Historical reporting9.637 Ratings00 Ratings
Live reporting9.635 Ratings00 Ratings
Customer surveys9.627 Ratings00 Ratings
Customer interaction analytics9.526 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
9.1
1 Ratings
12% above category average
High quality audio00 Ratings9.11 Ratings
High quality video00 Ratings9.11 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
7.7
2 Ratings
5% below category average
Desktop sharing00 Ratings7.72 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
8.2
1 Ratings
2% above category average
Calendar integration00 Ratings8.21 Ratings
Meeting initiation00 Ratings8.21 Ratings
Record meetings / events00 Ratings8.21 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
9.1
1 Ratings
21% above category average
User authentication00 Ratings9.11 Ratings
Participant roles & permissions00 Ratings9.11 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
8.7
3 Ratings
7% above category average
Hosted PBX00 Ratings9.13 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.53 Ratings
Directory of employee names00 Ratings8.62 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
8.0
3 Ratings
3% below category average
Answering rules00 Ratings8.23 Ratings
Call recording00 Ratings8.62 Ratings
Call park00 Ratings8.23 Ratings
Call screening00 Ratings7.93 Ratings
Message alerts00 Ratings8.62 Ratings
Business SMS/External Messaging00 Ratings4.12 Ratings
Online Fax00 Ratings9.13 Ratings
Voicemail Transcription00 Ratings9.11 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
7.7
2 Ratings
11% below category average
Mobile app for iOS00 Ratings8.22 Ratings
Mobile app for Android00 Ratings7.31 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
CloudTalk
-
Ratings
PanTerra Networks
9.0
2 Ratings
16% above category average
Centralized communications management00 Ratings8.62 Ratings
Team messaging00 Ratings9.11 Ratings
Team document sharing00 Ratings9.11 Ratings
Call and meeting analytics00 Ratings9.11 Ratings
Best Alternatives
CloudTalkPanTerra Networks
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudTalkPanTerra Networks
Likelihood to Recommend
9.9
(45 ratings)
9.7
(54 ratings)
Likelihood to Renew
8.2
(1 ratings)
8.5
(3 ratings)
Usability
7.7
(5 ratings)
8.2
(2 ratings)
Support Rating
3.7
(17 ratings)
9.8
(52 ratings)
Implementation Rating
8.2
(1 ratings)
9.7
(52 ratings)
User Testimonials
CloudTalkPanTerra Networks
Likelihood to Recommend
CloudTalk.io
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
Read full review
PanTerra
PanTerra Streams works great in our growing law firm. The cost per line is significantly less than other VOIP services we have utilized in the past. Also, the customer service is second to none. Anytime I have a question or problem, I can quickly login online and just chat with customer service. Customer service always quickly and efficiently handles any issues that arise. The only negative to PanTerra Streams is that the admin portal is clunky, hard to navigate, and not intuitive (even for someone that is fairly tech savy). Nevertheless, if I run into a problem, the customer service team resolves it immediately, so the fact that the admin portal is hard to navigate is really no issue at all.
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Pros
CloudTalk.io
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Read full review
PanTerra
  • Attended or un-attended answering of incoming calls
  • Transfer calls to appropriate person
  • Integrates with cell phones for always available
  • Keeps a log of phone calls
  • Allows me to use messaging on my phone system and desktop
  • Allows me to manage user accounts
Read full review
Cons
CloudTalk.io
  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.
Read full review
PanTerra
  • The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.
Read full review
Likelihood to Renew
CloudTalk.io
It is working and affordable
Read full review
PanTerra
In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.
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Usability
CloudTalk.io
CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work.
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PanTerra
Great quality
Read full review
Support Rating
CloudTalk.io
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Read full review
PanTerra
They have by far the best support! I can dial 611 from any phone and someone is waiting right away to help. They have yet to not solve a problem quickly and efficiently. The person on the other end is polite, and extremely knowledgeable. Fantastic support compared to any company we've dealt with to date - just as promised!
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Implementation Rating
CloudTalk.io
No answers on this topic
PanTerra
Implementation was well planned and explained before we began. They were booked up for several weeks, so we did find ourselves impatient to begin using their system. Once the line porting was finally approved, the actual reprogramming of phones and implementation went fairly quickly. Their tech had everything done in a few hours via internet and phone instructions.
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Alternatives Considered
CloudTalk.io
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Read full review
PanTerra
Different phone systems can be better than their competitors based on features, user experience, reliability, integration, scalability, cost, and support. The best phone system for a particular organization will depend on their specific needs and priorities. The winner for us was Panterra Streams due to the overall package, support, and services provided
Read full review
Return on Investment
CloudTalk.io
  • For a similar price it is not necessary to manage so many cell phone accounts
  • Unlike basic telephony. It is possible to have more control of the interactions with our clients.
  • For administrators it allows better control of commercial actions or the corresponding area for communication issues
Read full review
PanTerra
  • Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
  • We decreased our monthly expense for reliable service by several hundred dollars
  • The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
  • Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing
Read full review
ScreenShots

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.

PanTerra Networks Screenshots

Screenshot of Advanced Collaboration Features - Streams is an end-to-end cloud communications, collaborations, and file sharing suite.Screenshot of AppDesigner - PanTerra can set up the platform before deployment, but turn-key tools are offered to do more with its open API.Screenshot of Analytics & Reporting -  Access to analytic performance data is customizable and available for the life of your account.Screenshot of Device Safeguards - PanTerra IP Phones utilize TLS, HTTPS certificate management, call server redundancy, and SRTP for voice. Additionally, PanTerra's built-in mobile security features allow lockout of stolen devices and admin tools support immediate reassignment of user content.