CloudTalk vs. Zoom Phone

CloudTalk

Zoom Phone

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CloudTalk	Score 7.5 out of 10	N/A	CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or…	$27 per month per user
Zoom Phone	Score 7.9 out of 10	N/A	Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…	$10 per month per user

Pricing

CloudTalk

Zoom Phone

Editions & Modules

CloudTalk Lite: $27
per month per user
CloudTalk Essential: $39
per month per user
CloudTalk Expert: $69
per month per user
CloudTalk Custom: Custom Pricing
per user or company/month (invoiced annually)

US & Canada Metered: $10
per month per user
US & Canada Unlimited: $15
per month per user
Global Select: $20
per month per user

Offerings

Pricing Offerings
CloudTalk	Zoom Phone
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

A discount is offered for annual billing.

No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees

More Pricing Information

Community Pulse
	CloudTalk	Zoom Phone
Considered Both Products	CloudTalk Zuzana Hasko Head of Marketing Chose CloudTalk We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The … Incentivized Helpful? Verified User Anonymous Chose CloudTalk There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk. Incentivized Helpful? Matej Kukucka Founder Chose CloudTalk Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution! Incentivized Helpful? Martin Kováč Marketing Specialist Chose CloudTalk Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM. Incentivized Helpful? Verified User Anonymous Chose CloudTalk Twilio, Aircall and Talkdesk Incentivized Helpful? Marc Louis-Boyard International growth marketing specialist / Lead generation & International PR Chose CloudTalk We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales … Incentivized Helpful? Verified User Anonymous Chose CloudTalk So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account. Incentivized Helpful? BM Bobbe Marvin Setter Team Manager Chose CloudTalk RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented. Incentivized Helpful? TN Trevor Nicholson CFO (Chief Financial Officer) Chose CloudTalk CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. AirCall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple … Incentivized Helpful? SS Samantha Semuhin Senior Support Manager Chose CloudTalk The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens. Incentivized Helpful? FR Frederico Rocha CEO (Chief Executive Officer) Chose CloudTalk Availability of a Portuguese phone number and voice call quality. Incentivized Helpful? Diana Furikova Sales Manager Chose CloudTalk I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy … Incentivized Helpful? Verified User Anonymous Chose CloudTalk The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the … Incentivized Helpful? Verified User Anonymous Chose CloudTalk We used local VOIP provider, but it was slow, manual-based and expensive solution. Incentivized Helpful? Logan Brown Head of Sales and CS Chose CloudTalk It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Incentivized Helpful? PR Pablo Ritchie Product Manager Chose CloudTalk The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk. Incentivized Helpful? Balder Goyo Coordinador de ventas Chose CloudTalk Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data … Incentivized Helpful? JM juan meier lend officer Chose CloudTalk It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the … Incentivized Helpful? Ian Moro Investment Advisor Chose CloudTalk Can't elaborate on this one. Incentivized Helpful? SM Siddharth Malhotra Business development Chose CloudTalk N/A Incentivized Helpful? Stasia Blake Administrative Strategist Chose CloudTalk CloudTalk service is immediately available once a profile is created and payment is made. Five9 indicated it would take up to 2 weeks to have full access to the service. Incentivized Helpful? Alex Peralta Partnership Manager Chose CloudTalk Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems. Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk … Incentivized Helpful? Verified User Anonymous Chose CloudTalk CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers … Incentivized Helpful?	Zoom Phone Verified User Anonymous Chose Zoom Phone Intregration with other Zoom products ia a real plus. The convenience to be able to install on so many deivces also increaed the conveneince. Most other softweare PBX were just automating the call experiece, but Zoom makes the phone client to another level. Incentivized Helpful? Brandon Svec Partner Chose Zoom Phone Full disclosure- I am a reseller of many voce and data services. I am familiar with and have at least trialed basically every voice service available. We choose to use Zoom Phone as our in house system, so that speaks for itself. There is still a small market for on premise … Incentivized Helpful? Verified User Anonymous Chose Zoom Phone In my opinion, Zoom Phone has a better UI Incentivized Helpful? KE Koby Emeline Service desk analyst Chose Zoom Phone Zoom Phone has more features for our meetings and allows our webinars to work seamlessly. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Well Zoom crashes allot so I wouldn't say it holds up great. But Zoom has it's benefits the way things are integrated. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Many more features on queue rules, team chats and meetings. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Zoom Phone seems much better. Nextiva never trained us, or explained the new features. It always seemed to be "in development." Zoom seems more ready for action. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone User management is easier with Zoom Workplace and for larger meetings and calls offers a larger feature set and better recording options when appropriate. Interactive chat for group meetings is easy to use and encourages participation and attentiveness. The cloud features for … Incentivized Helpful? Verified User Anonymous Chose Zoom Phone we use teams for internal meetings and internal collaboration. It fits oue environment better. However the phone system from Zoom Workplace is much easier to setup and use than Zoom Workplace calling is. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Zoom Workplace checks WAY more boxes than any of these, except I believe that BlueJeans had more permissions (facilitator, moderator, etc.) Incentivized Helpful? Verified User Anonymous Chose Zoom Phone zoom is better for mobile working. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Zoom Workplace does well with both phone communications, meeting communications, and conference room capabilities. It's chat capabilities are inferior to Microsoft Teams as Teams has a higher integration with other utilized tools. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became … Incentivized Helpful? Kayla Jane McLaughlin DIRECTOR Chose Zoom Phone I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone I only have experience using Teams as an attendee. I believe the Zoom Workplace platform for meetings is easier to navigate. Incentivized Helpful? Trey Topper Systems Support Generalist Chose Zoom Phone We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Cheaper, faster, easier for the team to adapt to and use. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Nextiva Business Phone Service and Mitel MiCollab Incentivized Helpful? TM Tom McAnally Telecommunications Manager Chose Zoom Phone Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are … Incentivized Helpful? BC Bryce Catten IT Systems Architect Chose Zoom Phone Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems. Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less … Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Cloudcall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams. Incentivized Helpful? Verified User Anonymous Chose Zoom Phone They are very comparable. Incentivized Helpful?

Features

CloudTalk

Zoom Phone

Contact Center Software

Comparison of Contact Center Software features of Product A and Product B
	CloudTalk 9.8 Ratings 15% above category average	Zoom Phone - Ratings
Agent dashboard	10.00 Ratings	00 Ratings
Validate callers	9.80 Ratings	00 Ratings
Outbound response	10.00 Ratings	00 Ratings
Call forwarding	10.00 Ratings	00 Ratings
Click-to-call (CTC)	9.80 Ratings	00 Ratings
Warm transfer	9.60 Ratings	00 Ratings
Predictive dialing	10.00 Ratings	00 Ratings
Interactive voice response	10.00 Ratings	00 Ratings
REST APIs	9.60 Ratings	00 Ratings
Call scripts	9.10 Ratings	00 Ratings
Call tracking	9.50 Ratings	00 Ratings
Multichannel integration	10.00 Ratings	00 Ratings
CRM software integration	10.00 Ratings	00 Ratings

Workforce Optimization (WFO)

Comparison of Workforce Optimization (WFO) features of Product A and Product B
	CloudTalk 10.0 Ratings 18% above category average	Zoom Phone - Ratings
Inbound call routing	10.00 Ratings	00 Ratings
Omnichannel inbound routing	10.00 Ratings	00 Ratings
Recording	10.00 Ratings	00 Ratings
Quality management	10.00 Ratings	00 Ratings
Call analytics	10.00 Ratings	00 Ratings
Historical reporting	10.00 Ratings	00 Ratings
Live reporting	10.00 Ratings	00 Ratings
Customer surveys	10.00 Ratings	00 Ratings
Customer interaction analytics	10.00 Ratings	00 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	CloudTalk - Ratings	Zoom Phone 8.8 Ratings 11% above category average
Hosted PBX	00 Ratings	8.70 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.80 Ratings
User templates	00 Ratings	8.90 Ratings
Call reports	00 Ratings	9.20 Ratings
Directory of employee names	00 Ratings	8.60 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	CloudTalk - Ratings	Zoom Phone 8.5 Ratings 3% above category average
Answering rules	00 Ratings	9.00 Ratings
Call recording	00 Ratings	9.30 Ratings
Call park	00 Ratings	8.90 Ratings
Call screening	00 Ratings	8.90 Ratings
Message alerts	00 Ratings	8.60 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	CloudTalk - Ratings	Zoom Phone 9.4 Ratings 17% above category average
Video conferencing	00 Ratings	9.30 Ratings
Audio conferencing	00 Ratings	9.30 Ratings
Video screen sharing	00 Ratings	9.50 Ratings
Instant messaging	00 Ratings	9.50 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	CloudTalk - Ratings	Zoom Phone 9.1 Ratings 14% above category average
Mobile app for iOS	00 Ratings	9.00 Ratings
Mobile app for Android	00 Ratings	9.20 Ratings

Best Alternatives
	CloudTalk	Zoom Phone
Small Businesses	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.5 out of 10
Medium-sized Companies	Nextiva Contact Center Score 9.6 out of 10	CloudTalk Score 7.5 out of 10
Enterprises	Google Cloud Contact Center AI Score 5.2 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CloudTalk	Zoom Phone
Likelihood to Recommend	10.0 (0 ratings)	8.1 (0 ratings)
Likelihood to Renew	8.2 (0 ratings)	8.2 (0 ratings)
Usability	7.7 (0 ratings)	7.7 (0 ratings)
Support Rating	3.6 (0 ratings)	6.6 (0 ratings)
Implementation Rating	8.2 (0 ratings)	- (0 ratings)
Ease of integration	- (0 ratings)	8.2 (0 ratings)

User Testimonials
	CloudTalk	Zoom Phone
Likelihood to Recommend	Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business. Verified User Anonymous Read full review	I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices Incentivized AB Abigail Blosser Information Technology Specialist Read full review
Pros	Very easy to setup and configure. It took literally a few minutes to start making our first calls. Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically. Great selection of virtual numbers for international calls. Great customer support team with quick replies. Call quality is generally good, especially for the price. Verified User Anonymous Read full review	Transcribes voicemails. Great for those verbose folks that leave long voicemails. Loud and clear volume quality! Great in a busy office with lots of people talking. Easy to keep track of who has called me. Has Caller ID which is helpful. Incentivized Verified User Anonymous Read full review
Cons	A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one. Desktop app has had some instability issue. IVR needs to be self-recorded which can lead to a lower quality. Incentivized SS Samantha Semuhin Senior Support Manager Read full review	We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts. It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	It is working and affordable Incentivized TN Trevor Nicholson CFO (Chief Financial Officer) Read full review	Almost perfect. Transformed from just being on my mobile phone. The phone has moved from a ituility to a value driving service in the business. Nobody yet has an AI to help manage the system. Come on Zoom, seems an obvious AI use case. Verified User Anonymous Read full review
Usability	CloudTalk is super easy to use and has a great quality. It helps to communicate with the clients easily and we can feel that the sound quality is high, while speaking to the client and while listening to the recordings. This is for our department essential in our day to day work. IL Ieva Lukstiņa Customer Support Read full review	Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call. Incentivized Verified User Anonymous Read full review
Support Rating	They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job! Stanislav Bouda Account Manager Read full review	Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too. Incentivized Verified User Anonymous Read full review
Alternatives Considered	It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before. Logan Brown Head of Sales and CS Read full review	Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app. Incentivized Verified User Anonymous Read full review
Return on Investment	With helping us gain a US number, it's made us able to call candidates and clients which we've completed multiple deals Being able to integrate CloudTalk with Salesforce, saves us a lot of time typing in numbers individually in which we can make more calls Incentivized Zak Weller Senior Recruitment Specialist Read full review	Zoom Workplace has had a positive effect on out business by combining meetings and phones in one place. The collaboration has been better with our staff being hybrid. The Zoom Workplace platform has been more that I expected to pay, but the customer service is outstanding. Incentivized Verified User Anonymous Read full review
ScreenShots	CloudTalk Screenshots	Zoom Phone Screenshots