Cloudways vs. Rackspace Managed Hosting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloudways
Score 9.5 out of 10
N/A
Cloudways, by DigitalOcean, offers a range of managed hosting solutions, including managed Wordpress, Drupal, Joomla, Magento, and others, with a choice of infrastructure providers and media delivery via CloudwaysVPN, and CloudwaysBot notification system.
$10
per month
Rackspace Managed Hosting
Score 1.1 out of 10
N/A
Rackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.
$23
per month
Pricing
CloudwaysRackspace Managed Hosting
Editions & Modules
Starting Price
$10.00
per month
Maximum Price
$274.33
per month
Linux
$23.00
per month
Windows
$75.00
per month
Windows + SQL
$128.00
per month
Offerings
Pricing Offerings
CloudwaysRackspace Managed Hosting
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$25 per applicationNo setup fee
Additional DetailsCloudways offers 1 free migration to all customers. For any further migration needs the customer can use our free WordPress migration plugin and do it themselves. Or they can request paid migration services for any PHP based application, which start at $25 per application.
More Pricing Information
Community Pulse
CloudwaysRackspace Managed Hosting
Top Pros
Top Cons
Best Alternatives
CloudwaysRackspace Managed Hosting
Small Businesses
Flywheel
Flywheel
Score 9.6 out of 10
Flywheel
Flywheel
Score 9.6 out of 10
Medium-sized Companies
WP Engine
WP Engine
Score 9.3 out of 10
WP Engine
WP Engine
Score 9.3 out of 10
Enterprises
Pantheon
Pantheon
Score 8.4 out of 10
Pantheon
Pantheon
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudwaysRackspace Managed Hosting
Likelihood to Recommend
10.0
(4 ratings)
1.1
(15 ratings)
Likelihood to Renew
-
(0 ratings)
2.2
(2 ratings)
Usability
-
(0 ratings)
5.0
(1 ratings)
Support Rating
9.7
(2 ratings)
1.0
(1 ratings)
User Testimonials
CloudwaysRackspace Managed Hosting
Likelihood to Recommend
DigitalOcean
When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click.
Less Appropriate - If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.
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Rackspace
Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
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Pros
DigitalOcean
  • Automatic Daily One Click Restore Backups
  • Integrated CDN
  • Easy & Intuitive Alternate Interface to cPanel and WHM
  • Very Affordable for High Specs
  • 24/7 Customer Support is Extremely Helpful
  • Serve & Application Management is a Breeze
  • Choose from Multiple Server Locations
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Rackspace
  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
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Cons
DigitalOcean
  • Their free alternative to WP Rocket could be made more user-friendly and easier to understand
  • Create a function to automatically report heavy usage to specific email IDs
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Rackspace
  • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
  • Outage appears to have been caused by unpatched servers & no backup servers
  • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
  • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
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Likelihood to Renew
DigitalOcean
No answers on this topic
Rackspace
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
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Usability
DigitalOcean
No answers on this topic
Rackspace
The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
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Support Rating
DigitalOcean
Technical support is just 2-3 clicks away and the Cloudways homepage and the operators are available almost 24/7. They also are able to answer any kind of question related to their services, whether economical or technical. I sometimes made mistakes while using their services and they have been keen to help me, and fixed my problems really fast.
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Rackspace
In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
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Alternatives Considered
DigitalOcean
VPS and dedicated hosting are costly, Therefore cloud hosting provides a cheaper way to own a powerful server, and IP is dedicated as well. Cloudways was the decision because:
1) Easy to set up without any linux commands we can set up the server
2) Live chat for technical help. (Excellent agents, they helped out of the scope issues too)
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Rackspace
LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
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Return on Investment
DigitalOcean
  • Massive ROI compared to Go Daddy's Server
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Rackspace
  • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
  • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
  • A negative impact is that they've now decided to start charging for their support.
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ScreenShots

Cloudways Screenshots

Screenshot of Managed ServicesScreenshot of Team Management