TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Cloudways

    Score9.2 out of 10
    N/ACloudways, by DigitalOcean, offers a range of managed hosting solutions, including managed Wordpress, Drupal, Joomla, Magento, and others, with a choice of infrastructure providers and media delivery via CloudwaysVPN, and CloudwaysBot notification system.

    $10

    per month

    Rackspace Managed Hosting

    Score8.9 out of 10
    N/ARackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

    $23

    per month

    Pricing
    CloudwaysRackspace Managed Hosting
    Editions & Modules
    Starting Price
    $10.00
    per month
    Maximum Price
    $274.33
    per month
    Linux
    $23.00
    per month
    Windows
    $75.00
    per month
    Windows + SQL
    $128.00
    per month
    Offerings
    Pricing Offerings
    CloudwaysRackspace Managed Hosting
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$25 per applicationNo setup fee
    Additional DetailsCloudways offers 1 free migration to all customers. For any further migration needs the customer can use our free WordPress migration plugin and do it themselves. Or they can request paid migration services for any PHP based application, which start at $25 per application.
    More Pricing Information
    Community Pulse
    CloudwaysRackspace Managed Hosting
    Considered Both Products
    DigitalOcean
    No answer on this topic
    Rackspace
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    6 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    No answers on this topic
    Best Alternatives
    CloudwaysRackspace Managed Hosting
    Small Businesses
    Flywheel
    Score4.9 out of 10
    Flywheel
    Score4.9 out of 10
    Medium-sized Companies
    WP Engine
    Score7.4 out of 10
    WP Engine
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CloudwaysRackspace Managed Hosting
    Likelihood to Recommend
    9.3
    (6 ratings)
    1.0
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    2.2
    (2 ratings)
    Usability
    8.3
    (2 ratings)
    5.0
    (1 ratings)
    Support Rating
    9.7
    (2 ratings)
    1.0
    (1 ratings)
    User Testimonials
    CloudwaysRackspace Managed Hosting
    Likelihood to Recommend
    DigitalOcean
    When you dont know how to set up a cloud server technically, (The LAMP stack or the PHP settings etc) Cloudways comes handy. You can easily modify the server settings with one click.
    Less Appropriate - If you want to save costs, go for direct cloud providers. Setting up technical stuff is a one time job.
    Incentivized
    Read full review
    Rackspace
    Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
    Incentivized
    Read full review
    Pros
    DigitalOcean
    • Automatic Daily One Click Restore Backups
    • Integrated CDN
    • Easy & Intuitive Alternate Interface to cPanel and WHM
    • Very Affordable for High Specs
    • 24/7 Customer Support is Extremely Helpful
    • Serve & Application Management is a Breeze
    • Choose from Multiple Server Locations
    Read full review
    Rackspace
    • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
    • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
    Incentivized
    Read full review
    Cons
    DigitalOcean
    • Their free alternative to WP Rocket could be made more user-friendly and easier to understand
    • Create a function to automatically report heavy usage to specific email IDs
    Incentivized
    Read full review
    Rackspace
    • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
    • Outage appears to have been caused by unpatched servers & no backup servers
    • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
    • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
    Read full review
    Likelihood to Renew
    DigitalOcean
    No answers on this topic
    Rackspace
    If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
    Incentivized
    Read full review
    Usability
    DigitalOcean
    They are constantly improving their dashboards and interface to make it easier to use and find the things that we use the most. It's a lot of features to pack in to one UI and they have done a great job of making it user friendly. Their layout is intuitive and easy to learn and is extremely granular. We are able to control every aspect of our websites and applications from an individual level from scaling, to cache, to DNS, security, WAF, and everything in between.
    Incentivized
    Read full review
    Rackspace
    The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
    Incentivized
    Read full review
    Support Rating
    DigitalOcean
    Technical support is just 2-3 clicks away and the Cloudways homepage and the operators are available almost 24/7. They also are able to answer any kind of question related to their services, whether economical or technical. I sometimes made mistakes while using their services and they have been keen to help me, and fixed my problems really fast.
    Read full review
    Rackspace
    In my experience, their support team is massively overworked — taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
    Incentivized
    Read full review
    Alternatives Considered
    DigitalOcean
    DigitalOcean: harder to set up, hands-on maintenance and controll, but needs work-hours of a linux expert. GoDaddy: absolutely worst of all providers, charges stupid people money for nothing-services. Horrible products in my opinion. HostGator: okay-ish hosting, nowhere to the power of Cloudways, the customer support also is much less knowledgeable. I would advise against all managed hostings. Go managed-cloud instead.
    Incentivized
    Read full review
    Rackspace
    LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
    Incentivized
    Read full review
    Return on Investment
    DigitalOcean
    • We were able to reduce load on our main server.
    • By migrating social sentiment platform to cloudways, we were able to scale and run it effeciently.
    • It saved lot of time as well in terms of server management.
    Incentivized
    Read full review
    Rackspace
    • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
    • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
    • A negative impact is that they've now decided to start charging for their support.
    Incentivized
    Read full review
    ScreenShots

    Cloudways Screenshots

    Screenshot of Managed ServicesScreenshot of Team Management