TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Coinbase

    Score7.3 out of 10
    N/ACoinbase is a digital currency exchange (Coinbase Pro) and crypto-oriented software solution suite for businesses, including hosted checkout pages, payment buttons, invoicing, and multiple ecommerce integrations (Coinbase Commerce), a turnkey solution for brokerages, exchanges, and fintechs enabling them to offer customers crypto (Coinbase Prime), crypto asset custody (Coinbase Custody), and a wallet to self-store crypto (Coinbase Wallet).

    $0.20

    taker fee

    Human Interest

    Score8.7 out of 10
    N/AHuman Interest headquartered in San Francisco offers their cloud-based 401k administation platform for employers featuring flexible plan design and a dedicated account manager.

    $80

    per month

    Pricing
    CoinbaseHuman Interest
    Editions & Modules
    $100K-$1M
    $0.20
    taker fee
    $10-50K
    $0.35
    taker fee
    <$10K
    $0.50
    taker fee
    Essentials
    $80 + $5 per eligible employee
    per month
    Complete
    $180 + $7 per eligible employee
    per month
    Concierge
    $280 + $9 per eligible employee
    per month
    Offerings
    Pricing Offerings
    CoinbaseHuman Interest
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$499 one-time fee
    Additional Details—Employees pay a recordkeeping services and custody-related asset-based fee of 0.05% to Human Interest Inc., an investment advisory fee of 0.01% to Human Interest Advisors, plus underlying fund fees. Asset-based fees are deducted monthly from the employee’s account according to the HII Terms of Service and HIA Terms of Service. All prices are exclusive of applicable taxes. If the plan sponsor elects to hire an external investment advisor, the plan sponsors will pay such advisor as agreed between the plan sponsor and advisor. All prices are exclusive of applicable taxes and are subject to a $499 startup fee. See Terms of Service for additional details. Refer to humaninterest.com/payrolls for a list of integrated payroll providers. For non-rollover distributions, shipping and handling fees may apply to requests for check issuance and delivery.
    More Pricing Information
    Community Pulse
    CoinbaseHuman Interest
    Considered Both Products
    Coinbase
    No answer on this topic
    Human Interest
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    24 Answers
    87%
    Would buy again
    178 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    22 Answers
    92%
    Delivers good value for the price
    167 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    25 Answers
    91%
    Happy with the feature set
    185 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    85%
    Lived up to sales and marketing promises
    158 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    20 Answers
    83%
    Implementation went as expected
    161 Answers
    Features
    CoinbaseHuman Interest
    401(k)
    Comparison of 401(k) features of Coinbase and Human Interest
    Feature
    Coinbase
    -
    Ratings
    Human Interest
    9.0
    107 Ratings
    16% above category average
    Payroll Integration00 Ratings9.095 Ratings
    Compliance Maintenance00 Ratings8.9102 Ratings
    Plan Flexibility00 Ratings8.899 Ratings
    Filings and Disclosures00 Ratings8.899 Ratings
    Ease of Enrollment00 Ratings9.3104 Ratings
    User Ratings
    CoinbaseHuman Interest
    Likelihood to Recommend
    8.4
    (28 ratings)
    8.8
    (202 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (10 ratings)
    Usability
    9.0
    (1 ratings)
    9.2
    (196 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (3 ratings)
    Support Rating
    6.4
    (2 ratings)
    8.1
    (35 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (5 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (3 ratings)
    User Testimonials
    CoinbaseHuman Interest
    Likelihood to Recommend
    Coinbase
    I think Coinbase is extremely suitable for people who are just starting to get into crypto-related activities. Based on how easy it is to use along with the brand recognition I think it offers beginners a better sense of security. Just like all trading platforms, it is extremely easy to get carried away as you only have to confirm your purchase twice and it goes through. It would not be very suitable for those who have little self-control.
    Incentivized
    Read full review
    Human Interest
    Actually you guys serve a lot of variety of clients that we have. So everything from simple clients on your 316 and then you got your 338 platforms to some more of the complex clients that want to carve out their own funds. You guys integrate well with financial advisors if they wish to use that, but a lot of times it's, those aren't necessary if clients want to save money.
    Read full review
    Pros
    Coinbase
    • Coinbase has a really nice looking design which offers for a better user experience.
    • Coinbase is extremely easy to use.
    • Coinbase does a great job delivering company news/changes to its users.
    • Coinbase offers frequent updates which makes you feel more secure using their services.
    Incentivized
    Read full review
    Human Interest
    • So as a user of it, since I was being paid by these companies, being able to manage my level of risk, being able to manage how much I was putting in from a percentage standpoint was always super easy. Even in a situation where my last company was acquired, we had to go through transferring over to different solutions was super useful. The team was always very open, honest about, Hey, what can we do? How can we work with them? And accommodating in that way. I think as a provider it was so easy to get team members set up. I never had any complaints. I never had anybody worry. I never had somebody come to me and go like, I don't understand Human Interest.
    Read full review
    Cons
    Coinbase
    • Just like other apps(venmo, cashapp, PayPal) it keeps all your trade portfolio under coin based. Not transferable
    • Even though, they give you a starting balance of $10. They do wants you to put at least $10 of your money
    • The training video are simple. Learn about US dollar coin, USD, and bitcoin. But it doesn't teach you how to be a savvy trader. That will take additional education
    • You can't add small cryptocurrency like BAR to your portfolio. It certain amount to trade with.
    Incentivized
    Read full review
    Human Interest
    • The only thing I can think of right off hand is that there's a day delay when we look at our total. So for instance, we heard the other day that there was a rally in the markets on Friday and that everybody had supposedly recouped all of their losses from March. We actually had to wait the whole weekend until Monday to log in to actually see what those were. And I know real time is really, really hard, but anytime we could get something faster, that would probably be my only.
    Read full review
    Likelihood to Renew
    Coinbase
    No answers on this topic
    Human Interest
    We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year
    Read full review
    Usability
    Coinbase
    Great UI, Great tools for education learning with freebies, eqsy onboard, site and app are pretty good. Good API documentation. The opposite is high fees and slow support when needed. Overall it is good for its simple use and balance between beginners and professional traders making it a great choice and this is why it is one of the most famous site out there.
    Incentivized
    Read full review
    Human Interest
    It's really easy to get, well, first of all, they get enrolled automatically so they get added to the platform automatically. They get removed from the platform automatically and everything is really easy to understand for someone who doesn't have a lot of experience. And that's actually a lot of our employees have never had a retirement benefit before. They don't know anything about it. They really don't understand how it works. There's also a little bit of a fear factor with deducting money from their paycheck to be able to contribute to this. And so how easy it is for them to get it set up and then the information that Human Interest gives them about what the benefit is, how it works, all that, it's great
    Read full review
    Reliability and Availability
    Coinbase
    No answers on this topic
    Human Interest
    no issues so far
    Read full review
    Performance
    Coinbase
    No answers on this topic
    Human Interest
    Easy to navigate
    Incentivized
    Read full review
    Support Rating
    Coinbase
    I haven't needed to contact support for Coinbase yet—it's probably because it is super easy to use and very intuitive. If I were to use the support, it would probably be better than these other companies because most of the other ones come from foreign markets or aren't as big as Coinbase.
    Incentivized
    Read full review
    Human Interest
    So we had a designated rep and he was fantastic. I don't remember his name at the moment, but he was almost immediately responsive. And you guys also partnered with us for client knowledge webinars and he was great. Great at that too.
    Read full review
    Online Training
    Coinbase
    No answers on this topic
    Human Interest
    super easy to get going
    Read full review
    Implementation Rating
    Coinbase
    No answers on this topic
    Human Interest
    A key insight from our implementation of Human Interest is that early coordination across finance, HR, and leadership is critical. The platform itself is straightforward, but ensuring payroll integration, compliance documentation, and employee education are aligned from the start makes the rollout smoother and increases adoption. Another insight is that employees respond best when given clear, simple communication about how to enroll and the benefits of participation—this minimizes confusion and builds trust in the program. Finally, dedicating time up front to review compliance and reporting features helps avoid issues later and gives leadership confidence in the plan’s long-term stability.
    Incentivized
    Read full review
    Alternatives Considered
    Coinbase
    Coinbase is just better overall, with access to investments that can be traded for USD. As well as the crypto that can gain interest, Coinbase is amazing at educating the user along with providing real-time data, that allows the user to make the best decision they can when making this kind of risky investment. Coinbase takes the risk out of Crypto.
    Incentivized
    Read full review
    Human Interest
    Insperity was horrible. Expensive, hidden fees at every corner, not communicative. They messed up my plan and didn't include the requested Safe Harbor provision and I had to pay the piper for their mistake. Nothing Insperity did was customer first, fiduciary, or even compliant. I have had the exact opposite experience with Human Interest and they cleaned up Insperity's mess without any complaints and dealt with Insperity dragging their feet on the conversion over a $1k offboarding fee I refused to pay after they screwed up my plan
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Coinbase
    No answers on this topic
    Human Interest
    it was all great
    Read full review
    Scalability
    Coinbase
    No answers on this topic
    Human Interest
    we are only using it for one employee but when we hire more, it will be easy to expand already setup
    Read full review
    Professional Services
    Coinbase
    No answers on this topic
    Human Interest
    Very professional
    Incentivized
    Read full review
    Return on Investment
    Coinbase
    • It's saved time from figuring out how to buy and sell cryptocurrencies
    • It makes monitoring market prices and fluctuations in the value of crypto holdings very easy and simple. Which also saves time.
    • We don't do as high of volume so the lower transaction costs even though there is a slight premium saves us a lot of money in contrast to many of the exchanges that can charge 4-5+% transaction costs.
    Incentivized
    Read full review
    Human Interest
    • It's been super positive because everyone wants payroll to be streamlined and not have to go into different systems. And I solved at Coastal, our platform is fully integrated with Human Interest and there's no fee to the customer for that. So that's definitely the best.
    Read full review
    ScreenShots

    Human Interest Screenshots

    Screenshot of the Admin Portal - A summary page offers a snapshot of the plan.Screenshot of the Admin Portal - Employee List: See employees at a glance and information such as contribution rate, participation, balance, risk setting, etc.Screenshot of the Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.Screenshot of the Employee Dashboard - History View: Employees have the ability to view their YTD contribution amount and account related activity on this page.