What users are saying about
8 Ratings
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Score 5.9 out of 100
22 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Zoom Phone

I think Zoom Phone falls a bit short as Call Center software, but overall, its the most reliable and best value of all the phone systems I've tried so far and I've tested, used and researched many. It really is easy to manage, and users have no trouble using it immediately with our G Suite SSO, so provisioning and rollout to new hires go so well. The only time we had trouble with our phones was during a rough week during March 2020 during the COVID panic.
Jonathan Tanis | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Comcast Business VOIP (VoiceEdge)
8.4
Zoom Phone
8.8
Hosted PBX
Comcast Business VOIP (VoiceEdge)
8.0
Zoom Phone
9.5
Multi-level Interactive Voice Response (IVR)
Comcast Business VOIP (VoiceEdge)
9.0
Zoom Phone
8.0
User templates
Comcast Business VOIP (VoiceEdge)
8.0
Zoom Phone
10.0
Call reports
Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
9.5
Directory of employee names
Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
7.0

Call Management

Comcast Business VOIP (VoiceEdge)
8.3
Zoom Phone
9.6
Answering rules
Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
10.0
Call recording
Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
9.3
Call park
Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
10.0
Call screening
Comcast Business VOIP (VoiceEdge)
8.0
Zoom Phone
8.5
Message alerts
Comcast Business VOIP (VoiceEdge)
8.0
Zoom Phone
10.0

VoIP system collaboration

Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
9.0
Video conferencing
Comcast Business VOIP (VoiceEdge)
8.0
Zoom Phone
9.2
Audio conferencing
Comcast Business VOIP (VoiceEdge)
9.0
Zoom Phone
9.2
Video screen sharing
Comcast Business VOIP (VoiceEdge)
Zoom Phone
8.7
Instant messaging
Comcast Business VOIP (VoiceEdge)
Zoom Phone
9.0

Mobile apps

Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
9.7
Mobile app for iOS
Comcast Business VOIP (VoiceEdge)
8.0
Zoom Phone
9.3
Mobile app for Android
Comcast Business VOIP (VoiceEdge)
9.0
Zoom Phone
10.0

Pros

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Zoom Phone

  • Easy to use
  • Stylish design
  • High quality audio
Anonymous | TrustRadius Reviewer

Cons

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Usability

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.2
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Zoom Phone

RingCentral and Zoom are very similar, and I am a fan of both. We ended up choosing Zoom because of how much we liked them for their Zoom Meetings product we've used for years now. It just always worked compared to WebEx, Gotomeeting, Fuze, Skype, Teams, etc. So reliability was the first choice. Talkdesk was not reliable for us when we used them briefly. We used a couple of other services for on-site PBX, hybrid cloud/hosted PBX, and tried Zendesk Talk. The on-site ones required on-site devices, and we wanted a cloud-based solution to help our remote workers and avoid complexities for IT. Verizon was strongly considered to just get everyone cell phones, but we didn't think our users would like having two cell phones and it didn't feel like a great experience for our office staff. Finally, we wanted Salesforce integration, and we would have had to upgrade our RingCentral service to do it. So I figured I might as well try out Zoom, which had a free trial and month-to-month contract. I haven't looked back since.
Jonathan Tanis | TrustRadius Reviewer

Return on Investment

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Zoom Phone

  • No need for physical phones. Saving us purchasing multiple sets.
  • Ability to be more flexible with work, whether at the office or from home.
  • Easier to keep track of and review voicemails rather than on a physical phone.
Anonymous | TrustRadius Reviewer

Screenshots

Comcast Business VOIP (VoiceEdge)

Pricing Details

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Comcast Business VOIP (VoiceEdge)
8.5
Zoom Phone
9.2

Usability

Comcast Business VOIP (VoiceEdge)
Zoom Phone
8.0

Support Rating

Comcast Business VOIP (VoiceEdge)
Zoom Phone
8.2

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