What users are saying about
Top Rated
120 Ratings
Top Rated
120 Ratings
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Score 8.7 out of 100
40 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
SolarWinds Pingdom
8.0
Remote monitoring
ConnectWise Automate
9.3
SolarWinds Pingdom
9.1
Network device monitoring
ConnectWise Automate
7.5
SolarWinds Pingdom
8.0
Multiple Server Monitoring
ConnectWise Automate
9.4
SolarWinds Pingdom
6.8
Multi-device monitoring
ConnectWise Automate
9.1
SolarWinds Pingdom
7.1
Automated alerts and notifications
ConnectWise Automate
9.0
SolarWinds Pingdom
9.1

Management Tasks

ConnectWise Automate
8.8
SolarWinds Pingdom
7.8
Patch Management
ConnectWise Automate
8.9
SolarWinds Pingdom
7.3
Service configuration management
ConnectWise Automate
8.7
SolarWinds Pingdom
8.0
Software and hardware inventory
ConnectWise Automate
8.9
SolarWinds Pingdom
8.0
Policy-based automation
ConnectWise Automate
8.6
SolarWinds Pingdom
7.8

Reporting

ConnectWise Automate
7.6
SolarWinds Pingdom
7.8
Performance data reports
ConnectWise Automate
8.3
SolarWinds Pingdom
7.8
Customizable reporting
ConnectWise Automate
8.2
SolarWinds Pingdom
7.4
Data visualization
ConnectWise Automate
7.5
SolarWinds Pingdom
8.5
Risk analysis
ConnectWise Automate
6.5
SolarWinds Pingdom
7.8

Security

ConnectWise Automate
8.3
SolarWinds Pingdom
7.1
Data backup and recovery
ConnectWise Automate
7.4
SolarWinds Pingdom
7.3
Antivirus and malware management
ConnectWise Automate
8.6
SolarWinds Pingdom
5.9
Adinistraor access control
ConnectWise Automate
9.0
SolarWinds Pingdom
8.2

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 9.4
Based on 6 answers
Usability is good. Portability is also good. I am able to place this on various VMs in the DC and use that to help determine what areas to concentrate on. It also helps to find issues prior to a window that I can identify as not being part of the work to be performed and that the customer needs to address.
Jason Bouchard | TrustRadius Reviewer

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

ConnectWise Automate

ConnectWise Automate 8.0
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

SolarWinds Pingdom 7.8
Based on 12 answers
They have a chatbot and if you need someone, they will come online or you can leave a message and they will email you back. They also have a great help support section anyone can go in and type their question to get quick answers. The support section is very comprehensive with many answers are your fingertips.
Sanjit Mandal | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

SolarWinds Pingdom

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

SolarWinds Pingdom

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

SolarWinds Pingdom

  • Pingdom has helped us improve our website page speed optimization practices immensely.
  • Pingdom has allowed us to benchmark the speed of our websites and provide clients with reports.
  • Pingdom has given us the insights needed to make performance-based tweaks to improve our websites.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.8
SolarWinds Pingdom
8.9

Likelihood to Renew

ConnectWise Automate
8.0
SolarWinds Pingdom
10.0

Usability

ConnectWise Automate
3.2
SolarWinds Pingdom
9.4

Performance

ConnectWise Automate
3.0
SolarWinds Pingdom
6.0

Support Rating

ConnectWise Automate
8.0
SolarWinds Pingdom
7.8

Online Training

ConnectWise Automate
7.1
SolarWinds Pingdom

Implementation Rating

ConnectWise Automate
7.3
SolarWinds Pingdom

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