Constant Contact vs Demandforce | TrustRadius

What users are saying about

Score 7.7 out of 10

Based on 507 reviews and ratings

Score 7.6 out of 10

Based on 17 reviews and ratings

Feature Rating Comparison

Constant Contact

Demandforce

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

Landing pages

A/B testing

Mobile optimization

Email deliverability

List management

Triggered drip sequences

Constant Contact

Demandforce

Dashboards

Standard reports

Custom reports

Constant Contact

Demandforce

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Constant Contact

Demandforce

Case management

Call center management

Help desk management

Constant Contact

Demandforce

Lead management

Email marketing

Constant Contact

Demandforce

Task management

Billing and invoicing management

Reporting

Constant Contact

Demandforce

Forecasting

Pipeline visualization

Customizable reports

Constant Contact

Demandforce

Custom fields

Custom objects

Scripting environment

API for custom integration

Constant Contact

Demandforce

Single sign-on capability

Role-based user permissions

Constant Contact

Demandforce

Social data

Social engagement

Constant Contact

Demandforce

Marketing automation

Compensation management

Constant Contact

Demandforce

Mobile access

Pros

We are a huge fan of the numerous templates that may be used for designing emails.
Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
The metrics and data gathered from email campaigns is very detailed and helpful.

Read full review

Verified User

Employee in Marketing

Non-Profit Organization Management Company, 1-10 employees

View all 64 answers on this topic

Allows for non-human interface input and works with about any company software.
Gives you a read on your business immediately
Communicates well with your customers

Read full review

Owner and President

BlueFire MarketingMarketing and Advertising, 1-10 employees

View all 6 answers on this topic

Cons

This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
I really don't have any dislikes with the software now that I am familiar with the product.

Read full review

Verified User

Professional in Finance and Accounting

Human Resources Company, 1001-5000 employees

View all 64 answers on this topic

Flexibility in Design!
Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
Usability (it's a bit clunky)

Read full review

Verified User

Professional in Marketing

Retail Company, 11-50 employees

View all 6 answers on this topic

Likelihood to Renew

Constant Contact 8.0

Based on 19 answers

There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

Read full review

Ty Swartz, CPP, USN Ret.

Multimedia Communications Supervisor

Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees

View all 19 answers on this topic

Demandforce 9.0

Based on 3 answers

We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.

Read full review

Verified User

Professional in Marketing

Retail Company, 11-50 employees

View all 3 answers on this topic

Usability

Constant Contact 8.9

Based on 8 answers

There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

Read full review

Owner, Consultant

AZ Social Media WizInternet, Myself Only

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

Constant Contact 9.0

Based on 2 answers

No major problems in sending out the email campaigns and accessing the analytics

Read full review

Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Constant Contact 10.0

Based on 2 answers

The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Read full review

Verified User

Employee in Marketing

Retail Company, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Support

Constant Contact 3.0

Based on 8 answers

I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Read full review

Verified User

Administrative Assistant in Marketing

Real Estate Company, 51-200 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Implementation

Constant Contact 8.0

Based on 4 answers

Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Read full review

Verified User

Employee in Marketing

Retail Company, 51-200 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!

Read full review

Chief Operating Officer

Reflexive Performance ResetSports, 1-10 employees

View all 64 answers on this topic

This office has used Demandforce for more than 3 years and the switch to another product would require time and money, however I personally think 4PatientCare has more options and personalization to increase efficiency and revenue for the office.

Read full review

Arielle Calugay

Patient Relations & Optometrist's Assistant

UrbanKickHospital & Health Care, 11-50 employees

View all 6 answers on this topic

Scalability

Constant Contact 10.0

Based on 1 answer

Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Read full review

Verified User

Manager in Research & Development

Public Policy Company, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.

Read full review

Digital Marketing Manager

LGD CommunicationsMarketing and Advertising, 11-50 employees

View all 64 answers on this topic

It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.

Read full review

Jason McElweenie

Digital Marketing

Luminess AirMarketing and Advertising, 1-10 employees

View all 6 answers on this topic

Screenshots

—

See All (3) Demandforce Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Constant Contact

Demandforce

Add comparison