What users are saying about
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507 Ratings
17 Ratings

Constant Contact

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507 Ratings
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Score 7.7 out of 100
17 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

Demandforce

How heavily does your business rely on the internet to schedule appointments/communicate with patients?What programs/systems does your business use and is it compatible with Demandforce?Is the IT at your business knowledgeable about Demandforce? Appropriate to recommend Demandforce at mixers with other optometry offices.
Arielle Calugay | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.4
Demandforce
WYSIWYG email editor
Constant Contact
8.7
Demandforce
Dynamic content
Constant Contact
8.0
Demandforce
Ability to test dynamic content
Constant Contact
8.2
Demandforce
Landing pages
Constant Contact
8.4
Demandforce
A/B testing
Constant Contact
8.5
Demandforce
Mobile optimization
Constant Contact
8.1
Demandforce
Email deliverability
Constant Contact
9.3
Demandforce
List management
Constant Contact
8.9
Demandforce
Triggered drip sequences
Constant Contact
8.0
Demandforce

Reporting & Analytics

Constant Contact
8.5
Demandforce
Dashboards
Constant Contact
8.3
Demandforce
Standard reports
Constant Contact
8.9
Demandforce
Custom reports
Constant Contact
8.2
Demandforce

Sales Force Automation

Constant Contact
Demandforce
7.8
Customer data management / contact management
Constant Contact
Demandforce
8.0
Workflow management
Constant Contact
Demandforce
9.0
Territory management
Constant Contact
Demandforce
7.0
Opportunity management
Constant Contact
Demandforce
8.0
Integration with email client (e.g., Outlook or Gmail)
Constant Contact
Demandforce
8.0
Contract management
Constant Contact
Demandforce
7.0
Quote & order management
Constant Contact
Demandforce
7.0
Interaction tracking
Constant Contact
Demandforce
8.0
Channel / partner relationship management
Constant Contact
Demandforce
8.0

Customer Service & Support

Constant Contact
Demandforce
9.0
Case management
Constant Contact
Demandforce
9.0
Call center management
Constant Contact
Demandforce
9.0
Help desk management
Constant Contact
Demandforce
9.0

Marketing Automation

Constant Contact
Demandforce
7.5
Lead management
Constant Contact
Demandforce
9.0
Email marketing
Constant Contact
Demandforce
6.0

CRM Project Management

Constant Contact
Demandforce
9.0
Task management
Constant Contact
Demandforce
9.0
Billing and invoicing management
Constant Contact
Demandforce
9.0
Reporting
Constant Contact
Demandforce
9.0

CRM Reporting & Analytics

Constant Contact
Demandforce
9.0
Forecasting
Constant Contact
Demandforce
9.0
Pipeline visualization
Constant Contact
Demandforce
9.0
Customizable reports
Constant Contact
Demandforce
9.0

Customization

Constant Contact
Demandforce
9.0
Custom fields
Constant Contact
Demandforce
9.0
Custom objects
Constant Contact
Demandforce
9.0
Scripting environment
Constant Contact
Demandforce
9.0
API for custom integration
Constant Contact
Demandforce
9.0

Security

Constant Contact
Demandforce
9.0
Single sign-on capability
Constant Contact
Demandforce
9.0
Role-based user permissions
Constant Contact
Demandforce
9.0

Social CRM

Constant Contact
Demandforce
9.0
Social data
Constant Contact
Demandforce
9.0
Social engagement
Constant Contact
Demandforce
9.0

Integrations with 3rd-party Software

Constant Contact
Demandforce
9.0
Marketing automation
Constant Contact
Demandforce
9.0
Compensation management
Constant Contact
Demandforce
9.0

Platform

Constant Contact
Demandforce
9.0
Mobile access
Constant Contact
Demandforce
9.0

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

Demandforce

  • Allows for non-human interface input and works with about any company software.
  • Gives you a read on your business immediately
  • Communicates well with your customers
Curt Johnson | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

Demandforce

  • Flexibility in Design!
  • Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
  • Usability (it's a bit clunky)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Demandforce

Demandforce 9.0
Based on 3 answers
We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.
Anonymous | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Support

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Implementation

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

Demandforce

This office has used Demandforce for more than 3 years and the switch to another product would require time and money, however I personally think 4PatientCare has more options and personalization to increase efficiency and revenue for the office.
Arielle Calugay | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Demandforce

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

Demandforce

  • It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.
Jason McElweenie | TrustRadius Reviewer

Screenshots

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Demandforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Constant Contact
8.4
Demandforce
8.0

Likelihood to Renew

Constant Contact
8.0
Demandforce
9.0

Usability

Constant Contact
8.9
Demandforce

Reliability and Availability

Constant Contact
9.0
Demandforce

Performance

Constant Contact
10.0
Demandforce

Support

Constant Contact
3.0
Demandforce

Online Training

Constant Contact
10.0
Demandforce

Implementation

Constant Contact
8.0
Demandforce

Scalability

Constant Contact
10.0
Demandforce

Add comparison