What users are saying about
Top Rated
555 Ratings
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Score 7.7 out of 100
5 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Constant Contact

Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
Jason Carlage | TrustRadius Reviewer

emfluence Marketing Platform

emfluence is good to use as a basic email marketing platform. I would advise that if someone would want very specific data from their email deployments, to look elsewhere.
Adam Pane | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.5
emfluence Marketing Platform
8.4
WYSIWYG email editor
Constant Contact
8.4
emfluence Marketing Platform
8.5
Dynamic content
Constant Contact
8.0
emfluence Marketing Platform
8.7
Ability to test dynamic content
Constant Contact
8.1
emfluence Marketing Platform
8.5
Landing pages
Constant Contact
8.6
emfluence Marketing Platform
8.5
A/B testing
Constant Contact
9.0
emfluence Marketing Platform
8.7
Mobile optimization
Constant Contact
8.1
emfluence Marketing Platform
7.9
Email deliverability reporting
Constant Contact
8.9
emfluence Marketing Platform
9.0
List management
Constant Contact
8.8
emfluence Marketing Platform
8.0
Triggered drip sequences
Constant Contact
8.2
emfluence Marketing Platform
8.0

Reporting & Analytics

Constant Contact
8.4
emfluence Marketing Platform
8.4
Dashboards
Constant Contact
8.0
emfluence Marketing Platform
8.5
Standard reports
Constant Contact
8.7
emfluence Marketing Platform
8.5
Custom reports
Constant Contact
8.7
emfluence Marketing Platform
8.2

Lead Management

Constant Contact
emfluence Marketing Platform
8.0
Lead nurturing
Constant Contact
emfluence Marketing Platform
8.0
Lead scoring and grading
Constant Contact
emfluence Marketing Platform
7.0
Data quality management
Constant Contact
emfluence Marketing Platform
9.0
Automated sales alerts and tasks
Constant Contact
emfluence Marketing Platform
8.0

Campaign Management

Constant Contact
emfluence Marketing Platform
10.0
Calendaring
Constant Contact
emfluence Marketing Platform
10.0
Event/webinar marketing
Constant Contact
emfluence Marketing Platform
10.0

Social Media Marketing

Constant Contact
emfluence Marketing Platform
10.0
Social sharing and campaigns
Constant Contact
emfluence Marketing Platform
10.0
Social profile integration
Constant Contact
emfluence Marketing Platform
10.0

Platform & Infrastructure

Constant Contact
emfluence Marketing Platform
8.3
API
Constant Contact
emfluence Marketing Platform
8.0
Role-based workflow & approvals
Constant Contact
emfluence Marketing Platform
8.0
Customizability
Constant Contact
emfluence Marketing Platform
9.0

Pros

Constant Contact

  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

  • The social media scheduling is a great way to schedule posts ahead of time, even months in advance.
  • Our email templates were created to match our website and we have access to edit them to customize even further.
  • The new drag and drop is a lot easier to move blocks of text around within the email template.
  • We change out the website popup frequently on our website and it is easy to change with the emfluence platform's pages/modules tool.
  • The survey tool on the emfluence platform are easy to use and easy to use and easy to pull the results.
Marla Hanover | TrustRadius Reviewer

Cons

Constant Contact

  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

  • One thing that we struggle with is the fact that the platform indexes on email address. When we are dealing with both professional and personal email messages - it makes it difficult to add a reporting element/opt out etc
Lisa Reinhart | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

I think if I were coming in with nothing in hand, I would have chosen MailChimp over Constant Contact. Constant Contact won because it was the incumbent and we're satisfied.The time and operating cost of moving from one platform to another was higher than the expected return on that change. I don't think anything about Constant Contact is much better or worse, in my view, than the other.Pretty lukewarm, I know. But it's honest!
Jeff Bramhall | TrustRadius Reviewer

emfluence Marketing Platform

They were the only company that could solve our specific problems. When we looked at larger companies like Constant Contact, they weren't as capable at handling our specific needs for a reasonable price. Some companies need to charge us programming hours. Bigger companies couldn't help our issue. emfluence is more flexible.
Kent Swanson | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

emfluence Marketing Platform

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Many of our clients use a variety of email management services, and Constant Contact is usually chief among them. This keeps our team sharp and up to date for customer service inquiries.
  • Constant Contact is extremely reliable. It's been applicable and has grown with trends in digital marketing over the last decade to stay at the top as a best-in-class provider.
  • The reporting tools help to give a sense of how well campaigns are performing (or not performing) and gives insight on how to create future campaigns in more effective ways.
  • The lack of Google Analytics integration on the app is a hinderance for marketing managers who use the robust API on a variety of other platforms that seamlessly integrate with the service.
  • Higher pricing for integrating social media and surveys, and other additional service, is a drawback for the average user on a budget – especially when competitors offer those services for free.
Jorden Beatty | TrustRadius Reviewer

emfluence Marketing Platform

  • It's allowed for us to generate more traffic to our client's websites.
  • It's allowed for us to generate more leads from email marketing through emfluence.
  • Visual click maps, more customized dashboard and email templates, and a deeper dive in data would help further business objectives.
Adam Pane | TrustRadius Reviewer

Screenshots

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Additional Pricing Details

emfluence Marketing Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$2,500*

* per installation.

emfluence Marketing Platform Editions & Modules

Edition
Up to 30,000 Active Emails$7001
Up to 60,000 Active Emails$8001
Up to 80,000 Active Emails$1,0001
Up to 100,000 Active Emails$1,2001
Up to 150,000 Active Emails$1,5001
Up to 200,000 Active Emails$1,8001
Up to 250,000 Active Emails$2,0001
Up to 500,000 Active Emails$3,2001
Up to 1,000,000 Active Emails$4,2001
More than 1,000,000 Active EmailsCustom1
  1. per month
Additional Pricing Details
The emfluence Marketing Platform offers unlimited users of the platform plus unlimited email sends. Pricing is based solely on Active Email List Size.

Rating Summary

Likelihood to Recommend

Constant Contact
8.1
emfluence Marketing Platform
9.0

Likelihood to Renew

Constant Contact
8.0
emfluence Marketing Platform

Usability

Constant Contact
8.9
emfluence Marketing Platform

Reliability and Availability

Constant Contact
9.0
emfluence Marketing Platform

Performance

Constant Contact
10.0
emfluence Marketing Platform

Support Rating

Constant Contact
3.0
emfluence Marketing Platform

Online Training

Constant Contact
10.0
emfluence Marketing Platform

Implementation Rating

Constant Contact
8.0
emfluence Marketing Platform

Scalability

Constant Contact
10.0
emfluence Marketing Platform

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