What users are saying about
Top Rated
720 Ratings
19 Ratings
Top Rated
720 Ratings
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Score 8.1 out of 100
19 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 3 feature sets: Email & Online Marketing, Reporting & Analytics, Pre-Send Testing

Email & Online Marketing

7.7

Constant Contact

77%
6.9

Omnisend

69%
Constant Contact ranks higher in 8/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
6.1
61%
5 Ratings

Dynamic content

7.6
76%
82 Ratings
7.1
71%
5 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
6.6
66%
5 Ratings

Landing pages

7.6
76%
56 Ratings
6.5
65%
3 Ratings

A/B testing

7.4
74%
52 Ratings
6.6
66%
4 Ratings

Mobile optimization

8.0
80%
85 Ratings
6.5
65%
3 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
6.2
62%
8 Ratings

List management

8.4
84%
90 Ratings
7.6
76%
5 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
9.0
90%
3 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
5.9

Omnisend

59%
Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
6.1
61%
4 Ratings

Standard reports

8.2
82%
87 Ratings
6.1
61%
5 Ratings

Custom reports

7.5
75%
58 Ratings
5.6
56%
2 Ratings

Pre-Send Testing

8.1

Constant Contact

81%
6.5

Omnisend

65%
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
7.0
70%
2 Ratings

Image Validation

8.2
82%
31 Ratings
6.5
65%
2 Ratings

Inbox Display

8.0
80%
34 Ratings
6.5
65%
2 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
6.1
61%
2 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
6.6

Omnisend

66%
5 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings

Omnisend

N/A
0 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings

Omnisend

N/A
0 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings

Omnisend

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

Omnisend

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings

Omnisend

N/A
0 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

Omnisend

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings

Omnisend

N/A
0 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

Omnisend

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

Omnisend

It's kind of an automation workflow, but for example you can set up a popup to appear at a specific time on a specific product page and offer the visitor something. The visitor then signs up and then (after you've set up your automation sequence) that visitor gets a specific welcome page based on the popup they signed up through, and then a specific order confirmation email and everything else flows from that specific popup. That's great because it's allowed us to sort of fine-tune our offerings to get our visitors' emails in the first place and offer, for example, someone browsing a product page for 3 minutes something different than someone staying 20 seconds on the homepage and then leaving.
Lisa Korston | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

Omnisend

  • Provides a campaign booster to improve open and click rates
  • Gathering of post-sale customer feedback
  • Integrated SMS automation
  • Reduces manual tasks by use of pre-built marketing automation workflows.
Daniel Cooper | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

Omnisend

  • More options to customize emails.
  • Better customer service.
  • Email scheduling.
Tatiana Balletti | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

Omnisend

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$16

Starting Price

$0

Omnisend Editions & Modules

Edition
Free plan$0
Pro plan$59
Standard plan$16
  1. none
Additional Pricing Details
Omnisend offers three pricing plans: Free, Standard and Pro. Using Free plan you'll be able to explore all of Omnisend's features (emails, SMS, push notifications, popups, segmentation, analytics, etc), send up to 500 emails and push notifications, plus 60 SMS per month at no cost. The standard plan starts at $16 per month, you get everything in Free, unlimited web push notifications, a customer success manager and 24/7 support. From $59 per month, you can use Pro plan and send unlimited emails and push notifications, get advanced reporting features, a dedicated Customer Success Manager, and priority 24/7 support. You'll also get free SMS credits equal to the price of your plan.

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

Omnisend

By far, Omnisend is my preferred mail software. The program has several customizations and options in the free plan that you do not receive on other mail software programs.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Omnisend

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

Omnisend

  • Within the first month we has return customers placing larger orders.
  • Very easy for anyone on the team to set up, modify.
  • Reporting for management is easy.
Anonymous | TrustRadius Reviewer

Screenshots

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