What users are saying about
152 Ratings
Top Rated
373 Ratings
152 Ratings
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Score 8.6 out of 100
Top Rated
373 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • Conversica is rated higher in 2 areas: Usability, Support Rating
  • HubSpot Sales Hub is rated higher in 2 areas: Likelihood to Renew, Implementation Rating
  • Conversica and HubSpot Sales Hub are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Conversica

86%
95 Ratings
8.6

HubSpot Sales Hub

86%
95 Ratings

Likelihood to Renew

8.5

Conversica

85%
6 Ratings
10.0

HubSpot Sales Hub

100%
6 Ratings

Usability

9.0

Conversica

90%
1 Rating
8.8

HubSpot Sales Hub

88%
5 Ratings

Support Rating

8.9

Conversica

89%
137 Ratings
8.3

HubSpot Sales Hub

83%
6 Ratings

Implementation Rating

8.0

Conversica

80%
127 Ratings
9.1

HubSpot Sales Hub

91%
2 Ratings

Likelihood to Recommend

Conversica

Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
Maxwell Colburn | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot is easy to use and will offer you essential tools that will improve your market productivity in your industry you will see results and improvement quickly once your company is set up in HubSpot, as well as providing the right tools to measure win rates, annual revenue, and profit.
Carlos Begazo | TrustRadius Reviewer

Pros

Conversica

  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
John Mitzel | TrustRadius Reviewer

HubSpot Sales Hub

  • Communications - Chat, Emails, Tracking, Snippets, Templates, etc. These tools keep our team connected to the clients and make our team more connected to each other at the same time.
  • Automation - Sequences, Workflows, Meetings, etc. TIME SAVINGS! Data entry and follow-up tasks BEFORE our transition to Hubspot were abysmal compared to what we have now.
  • Customizations - Deals, Contacts, Reports, etc. Being able to Co-Create these helps tremendously!
Joey Harman | TrustRadius Reviewer

Cons

Conversica

  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
Anonymous | TrustRadius Reviewer

HubSpot Sales Hub

  • They have many features but any time you want to do something additional it turns out you have to upgrade or pay more for that feature. Other CRMs offer a lot of these functionalities at a lower cost.
  • I've tried other CRMS and one thing I loved that HubSpot does not have is that a deal will change color if an action needs to be taken or if next steps are due. In HubSpot you literally have to go into a deal and see what needs to be done.
  • Tasks are shown on a list on the top right hand corner, but if a task passes its due date it doesn't remind you to do it later on.
Ana Dawson | TrustRadius Reviewer

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$1,499 per installation

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

HubSpot Sales Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

HubSpot Sales Hub Editions & Modules

Additional Pricing Details

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 10.0
Based on 6 answers
Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
Mitchell &quot;Moshe&quot; Ross | TrustRadius Reviewer

Usability

Conversica

Conversica 9.0
Based on 1 answer
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
Anonymous | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 8.8
Based on 5 answers
Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
Anonymous | TrustRadius Reviewer

Support Rating

Conversica

Conversica 8.9
Based on 137 answers
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
Anonymous | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 8.3
Based on 6 answers
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie,I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through.Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
Stephanie Casstevens | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.0
Based on 127 answers
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
Anonymous | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 2 answers
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Stephanie Casstevens | TrustRadius Reviewer

Alternatives Considered

Conversica

I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
Anonymous | TrustRadius Reviewer

HubSpot Sales Hub

I prefer HubSpot over the other packages. It's robust but intuitive (most of the time). Also, the continued product development is good. I don't always agree with the direction, but it probably makes sense to other users. When you combine marketing and service hubs to your package it gives a 360 view of your destiny.
Ed Romaine | TrustRadius Reviewer

Return on Investment

Conversica

  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
Kathy Cannon | TrustRadius Reviewer

HubSpot Sales Hub

  • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
  • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
  • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
Anonymous | TrustRadius Reviewer

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