What users are saying about
Top Rated
126 Ratings
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Top Rated
254 Ratings
Top Rated
126 Ratings
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Score 8.2 out of 100

HubSpot Sales Hub

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Top Rated
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Conversica

  • Great at helping marketing and sales surface leads that might be interested in your product.
  • Great at working low level leads and see if there are opportunities within a large number of leads
  • Great at providing a more personal touch, ie it looks like it is coming from an actual person vs. a marketing-driven, standardized email.
  • Since you are allowing Conversica to do a lot of the manual work of emailing and working low level leads, it really helps free up work of your sales team which would otherwise cost more.
John Mitzel | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales is well suited for sales teams that want to really use a CRM. As with any tool like this, it is only as effective as the willingness of the team to use it. Adoption is easy and the overhead of keeping it updated is not real heavy. It seems to be most ideally suited for smaller teams, but I could see it being quite effective for larger teams, as well.
Tom Wondra | TrustRadius Reviewer

Pros

Conversica

  • Conversica does a good job of prospecting.
  • We love that they have a follow up feature that allows us to hold our staff accountable for reaching out to those who are interested in timely manner.
  • The dashboard in Conversica helps us to both navigate current conversations and leads easily, as well as view the progress of current and past conversations.
Kathy Cannon | TrustRadius Reviewer

HubSpot Sales Hub

  • Excellent e-mail and calendar integration with Gmail. I believe it also does it with Outlook.
  • Templates are excellent for emails. I use a standard template to reach out to people that have downloaded collateral or signed up to my mailing list which I then customise based on my research. It really saves time by having a standard format with some verbiage I've written.
  • Super easy to customise fields and add items to picklists, etc.
  • I really like the ability to know who has viewed my documents and track that.
  • It tells me prospects in terms of which domains are on my website.
Marissa White | TrustRadius Reviewer

Cons

Conversica

  • There are some parts of email templates that are not customizable. This makes it difficult to change sentence structure.
  • There are times when the AI assistant is reaching out to leads at the same time as one of our sales reps. Often this is because the salesperson didn't follow the proper process in turning the assistant off but it happens often enough that I wish the process was simplified.
Adriana Zupan | TrustRadius Reviewer

HubSpot Sales Hub

  • When creating new contacts from the sales extension/email log in CRM it defaults to subscriber. *UPDATE!!* 4/25 HubSpot emailed me this morning about this and said they made an update which set the default lifecycle stage to lead in the sidebar (sales extension)!! YAY!
  • There used to be a check box in "log in CRM" to default to "always log in CRM" but it's gone...I'm not sure why!
  • It'd be nice if you could associate people with multiple companies or "past company" were an option.
  • Emailing two people in one email is difficult with tracking and tracking replies, especially when separate and not replied to all, is challenging.
Stephanie Casstevens | TrustRadius Reviewer

Likelihood to Renew

Conversica

Conversica 8.5
Based on 6 answers
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
Vinny Poliseno | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 8.0
Based on 5 answers
HubSpot sales has allowed all of our teams company-wide to communicate and keep all of our information secure and organized. We are able to save time and money by using this platform, and we could not imagine turning back to the way things used to be done. We are so thankful for HubSpot Sales!
Danielle A. Pingitore | TrustRadius Reviewer

Usability

Conversica

Conversica 9.0
Based on 1 answer
No answer on this topic is available.

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 1 answer
It's totally clean, consistent, and easy to use/understand. I love everything about this tool! From Gmail to being in the platform everything looks similar, is orange and easy to find, and very clear and user friendly. It's intuitive and hey, if my sales reps are using it it must be good and simple!
Stephanie Casstevens | TrustRadius Reviewer

Support Rating

Conversica

Conversica 8.6
Based on 129 answers
We had a lot of pushback in the beginning from our sales staff. No one likes it when their weaker areas are pointed out and made public; nor do they like anyone/anything working "their" leads. However, once they saw that Conversica's AI was able to engage leads that were not responding to them, they quickly bought in and are happy to have it!
Joseph Davis | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 2 answers
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie,I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through.Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
Stephanie Casstevens | TrustRadius Reviewer

Implementation Rating

Conversica

Conversica 8.3
Based on 82 answers
Implementation went very smooth. They did a nice job of handing off from sales to our support team. They also did well with Salesforce technical questions. There was some things we could not do ourselves and relied completely on the support rep. I didn't like that.
Mike Bryant | TrustRadius Reviewer

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 2 answers
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Stephanie Casstevens | TrustRadius Reviewer

Alternatives Considered

Conversica

We do not see any competitors to Conversica, that offer the same or similar value proposition. We selected Conversica after experiencing disappointing ROIs over 7+ years at predecessor companies, with 90% of the vendors or solution providers out there, none of whom offer anything remotely close to Conversica's services.
Dirk Davis | TrustRadius Reviewer

HubSpot Sales Hub

Most CRMs offer the basic "address book" with the ability to layer on other products. HubSpot has all of this under one hood. There are a lot of similarities between CRM tools, I have just personally found HubSpots to be the easiest to use
Ted Bennett | TrustRadius Reviewer

Return on Investment

Conversica

  • No lead gets left behind. Your agent doesn't get sick, take vacation or have any lapse in productivity.
  • Employee efficiency. Our teams can now focus on the great leads rather than getting overwhelmed with hundreds of contacts to follow up with.
David Da Silva | TrustRadius Reviewer

HubSpot Sales Hub

  • It’s great in helping to set up systems and processes that work around the clock even while you sleep.
  • HubSpot has saved me a lot of money by investing in other tools that helped create opt-in landing pages and make my business look more professional.
  • I primarily use Google tools, so I love that HubSpot integrates well with them, as it saves me from having to use other third-party tools to make sync and trigger everything work together.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Screenshots

Pricing Details

Conversica

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Conversica Editions & Modules

Edition
Starter Edition$1,4991
  1. per installation
Additional Pricing Details
A Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.

HubSpot Sales Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Sales Hub Editions & Modules

Additional Pricing Details

Add comparison