Conversica vs. Piper the AI SDR by Qualified vs. SiftHub

Conversica is a good platform for us when used post event. It takes the Inside sales work out of following up on cold or potentially non-responsive leads and still allows us to create touchpoints with the leads. It has also worked fairly well as a follow up for media downloads on our site to gain additional interest or segmentation variables.

Incentivized

Piper the AI SDR is perfect for a global marketing team who wants to have greater control over conversations that are happening on the website. She does an excellent job of qualifying leads and getting meetings booked. In addition she does an excellent job routing people to support and away from sales if that is not an area they are interested. There aren't many areas we have found Piper to be not appropriate. As we continue to hone in and improve her capabilities.

Incentivized

Good- Ability to maintain company specific context to help answer any question a prospect/client might have. Ability to form and maintain specific collections of documents to answer from. Bad- Missing Salesforce Integration that can plug data into the CRM automatically. Overall- Good Product that can superpower sales function immensely

Incentivized

• Conversation paths are realistic and drive action from the recipient despite being AI-driven.
• Easy interface for sales reps to find, engage and convert leads who respond to the AI.
• Granular and customizable reporting tools built-in help us identify ROI and areas for improvement, and are easy to speak up to Executive level reporting.

Incentivized

• Good insight into what product the prospect is interested in
• Engage the prospect when they are at the researching phase and form a human connection
• Know when prospects that you are actively targeting are on the website and use that in messaging

Incentivized

• Sales Enablement
• AI Sales Assistant
• RFP

Incentivized

• We would love more options for conversation types. Our organization has so many different things that we offer, we sometimes don't find how what we are trying to offer would fit into a current conversation.
• We would like to be able to customize the text on the templates a bit more so it was more relevant to our readers.
• We would love for Conversica to remember conversations from each individual so that if they are engaged again in a future conversation it will already have a profile for that individual which will help to create a more personal touch and could assist with replying to certain requests themselves verse assigning a sales person to reply.

Incentivized

• Piper the AI SDR can get tripped up when someone asks a question we weren't prepared for. Example Does the webinar cost money? Of course not but we didn't specifically put anywhere that it doesn't, and she can get confused
• Piper the AI SDR can sometimes get overzealous and try do things she isn't able to like help someone download an ebook
• There are some trigger limitations for email but we are aware it is on the features roadmap

Incentivized

• I use SiftHub for getting answers for different entities and the answer that I receive is not specific or related to the entity that I need answer for
• The web application can be made more user friendly as i use chrome extension more often than not as it is a bit complicated.
• Evidence attachment feature is missing. There are questionnaires that needs evidences to be attached that we are doing manually as of now

Incentivized

Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.

Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.

Incentivized

The Qualified tool itself if superb. It comes with so many features, not just the AI SDR - Sani, in our case, but additional features and benefits which I've started to take full advantage of. It's allowed us to drive engagement across the website within just days, and has already begun to see leads converted to open, and in some cases, won opportunities in under two weeks. Our AI SDR - Sani, has opened so many doors for the business. We've learned so much from our customers, website structure and content that resonates with prospects.

Incentivized

Overall usability is ok. Lots of features and buttons everywhere, unsure what value each feature adds exactly.

Incentivized

Our CSM is great and always willing to help us try new ideas. She's always aware of what's happening on our account and will point out anything abnormal. She's also constantly looking at ensuring that we're making the most of everything that Conversica has to offer. Even though they're out of my time zone, they accommodate it meaning that I don't have to work out of hours to get support.

Incentivized

It takes a minute to get set up, but once you're good it doesn't take a ton of effort. I'd say we took 4-6 weeks to get lists built, people trained, things installed and the rest of the setup. Not the easiest thing, but far from the hardest software that I've ever installed that sits in Salesforce.

Incentivized

Conversica outdoes the competition when it comes to auto drip campaigns - while two of the above products are mainly used for mass emailing, both Sendinblue and Velocify have automatic feature suites that simply do not have the customization and ease of use that makes Conversica such an outstanding product.

Incentivized

We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer support is next level and we really appreciate that. All in all, we love their implementation time and great service

Incentivized

Better UI Better Pricing Better Support Less complicated web application Ease of use of chrome extension

Incentivized

• Increases the productivity of sales because they are spending their time working other leads.
• Increase productivitiy of marketing because instead of running leads/customers through various marketing nurture campaigns etc, you can allow Conversica to do some of that work.
• Increases the chances of surfacing opportunities in various low-level leads, lost opportunities and converting them to potential sales.

Incentivized

• Useful to attract new consumers.
• Take steps to expand the portfolio of projects.
• To increase conversion rates, use visualization and live chat in addition to voice calls.
• Save time for engineering and contracting teams.
• Enable artificial intelligence to forecast purchase intent so sales professionals can focus on accounts that are ready to buy.
• Drive lead generation, pipeline, and revenue for sales and marketing teams.

Incentivized

• From my role perspective, I can not comment on ROI but SiftHub has helped us in effectively managing the RFP process internally. It reduces the time that we spent on these submissions which overall impacts the ROI
• It helps us in maintaining the robust repository which in turn helps us in getting upto date and relevant answers
• We have significantly increased our RFP participation in the geographies that we operate. Internally also there are more people using the tool in there day to day use to get relevant answers. In short, it saves everyone's time.

Incentivized