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Top Rated
115 Ratings
18 Ratings
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Score 6 out of 100

Network for Good

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Top Rated
115 Ratings
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Score 7.9 out of 100

Attribute Ratings

  • Network for Good is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

5.0

Blackbaud Luminate CRM & Analytics (discontinued)

50%
2 Ratings
8.5

Network for Good

85%
79 Ratings

Likelihood to Renew

Blackbaud Luminate CRM & Analytics (discontinued)

N/A
0 Ratings
7.9

Network for Good

79%
4 Ratings

Usability

Blackbaud Luminate CRM & Analytics (discontinued)

N/A
0 Ratings
8.7

Network for Good

87%
2 Ratings

Support Rating

1.0

Blackbaud Luminate CRM & Analytics (discontinued)

10%
2 Ratings
9.1

Network for Good

91%
3 Ratings

Implementation Rating

Blackbaud Luminate CRM & Analytics (discontinued)

N/A
0 Ratings
8.7

Network for Good

87%
2 Ratings

Likelihood to Recommend

Blackbaud

It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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Network for Good

Network for Good has been so beneficial to my organization. I have learned how to reach my donors more efficiently and effectively. I have been able to keep all of my contacts and donor information in one place rather than having it on 6 different spreadsheets. I can keep track of certain events and fundraisers and keep that money separate from general donations. This allows me to see how successful an event has been and if I want to continue those events in the future. My coach has allowed me to build confidence in networking in my community. He had role-played with me and made sure that my ask was perfect before I searched for event sponsors. He also helped me find confidence with my board and how to tell them what I need help with and to remain firm in my boundaries. Each month I look forward to my sessions so I can soak up more of his knowledge on fundraising.
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Pros

Blackbaud

  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Network for Good

  • It is very simple to enter donations and donor information into the Network for Good system.
  • We needed a way to track "soft credits" in our donor management system, and once we discussed this with the Network for Good staff, they updated the system to allow us to track "soft credits," and the process of tracking them is very simple.
  • If we have a question on how to use anything in the system, there are many how-to guides and videos that are easy to find. If the guides or videos do not help, the staff are available very quickly to help us troubleshoot our problem.
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Cons

Blackbaud

  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Network for Good

  • When creating a campaign page - it looks strange with then start/end dates/times shown if campaign runs for more than 1 day
  • NFG should be able to download more than jpeg documents
  • There is no way of changing the delivery time
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Pricing Details

Blackbaud Luminate CRM & Analytics (discontinued)

Starting Price

Editions & Modules

Blackbaud Luminate CRM & Analytics (discontinued) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Network for Good

    Starting Price

    $0

    Editions & Modules

    Network for Good editions and modules pricing
    EditionModules
    0-500 Contacts$100/month1
    500-1000 Contacts$200/month2
    1000-5000 Contacts$300/month3
    5,000-10,000 Contacts$400/month4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0 (Fees Waived)

    Additional Details

    Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited event and peer-to-peer pages, unlimited emails and other communications. They all also include full support and complete data migration. Please contact a team member for additional services like auctions, event management, and data services. Additionally, if you don't see a contact tier or price that fits your organization, please reach out for more information.

    Likelihood to Renew

    Blackbaud

    No answers on this topic

    Network for Good

    We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
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    Usability

    Blackbaud

    No answers on this topic

    Network for Good

    It's very easy to use and customizable.
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    Support Rating

    Blackbaud

    Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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    Network for Good

    Any questions I have had were answered clearly, any problems were solved quickly and efficiently
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    Implementation Rating

    Blackbaud

    No answers on this topic

    Network for Good

    NFG is great and the process was smooth. thank you.
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    Alternatives Considered

    Blackbaud

    Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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    Network for Good

    Network for Good was an easy choice for us because they scaled down their pricing for smaller organizations, yet are clearly capable of offering top tier services for large organizations that we can scale up to. They were also more responsive with requests for information, and didn't put us on the back-burner when they learned that we are a small org.
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    Return on Investment

    Blackbaud

    • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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    Network for Good

    • During the pandemic while many school fundraising events were canceled, NFG allowed us to stay in communication with our donors.
    • NFG not only helped us raise our annual fund goal, but also a 10% increase.
    • NFG reduced the amount of volunteer hours required to thank donors and mange donations by at least 50%.
    Read full review

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