Bonterra Guided Fundraising vs. Convio Luminate (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bonterra Guided Fundraising
Score 7.9 out of 10
N/A
Bonterra Guided Fundraising offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.N/A
Convio Luminate (discontinued)
Score 6.0 out of 10
N/A
Convio Luminate was a nonprofit CRM option acquired by Blackbaud that is currently discontinued, and no longer available.N/A
Pricing
Bonterra Guided FundraisingConvio Luminate (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bonterra Guided FundraisingConvio Luminate (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. They all also include full support and complete data migration.
More Pricing Information
Community Pulse
Bonterra Guided FundraisingConvio Luminate (discontinued)
Top Pros
Top Cons
Best Alternatives
Bonterra Guided FundraisingConvio Luminate (discontinued)
Small Businesses
OneCause
OneCause
Score 9.2 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Medium-sized Companies
OneCause
OneCause
Score 9.2 out of 10
Bloomerang
Bloomerang
Score 9.0 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bonterra Guided FundraisingConvio Luminate (discontinued)
Likelihood to Recommend
9.0
(119 ratings)
5.0
(2 ratings)
Likelihood to Renew
8.0
(5 ratings)
-
(0 ratings)
Usability
8.9
(2 ratings)
-
(0 ratings)
Support Rating
3.2
(4 ratings)
1.0
(1 ratings)
Implementation Rating
8.9
(2 ratings)
-
(0 ratings)
User Testimonials
Bonterra Guided FundraisingConvio Luminate (discontinued)
Likelihood to Recommend
Bonterra
Specifically, the customer service is one of the best of any online service we have used. The staff is respectful and speedy, and I have never had any occasion to be disappointed in their help. The silent auction tool we have used for the past two online silent auctions has been excellent. We are about to use the new service. I've been working on setting it up, and so far, so good. We would really like to track our volunteers in Network for Good somehow. Not to do recruitment or volunteer forms, as we don't use public recruitment of volunteers for our use. However, volunteer hours are very important as we do fundraising and grantwriting, as they show our excellent relationship with the community. I'd like to be able to track the volunteer hours... especially if they are also donors. I sure would appreciate a REAL text-to-give, where it's not 10 numbers to text-to-give but just 6 or so. We have tried using this and the feedback we have gotten is "This isn't so easy." To be able to say: "Text MITTENS to 123456" is a lot cleaner than "Text MITTENS to 888-888-8888." Granted this is a small thing, but this is what people ask about.
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Discontinued Products
It does great with donor cultivation processes and the workflow feature is top-notch for automating processes. Where it does a less than stellar job is getting it to work more specifically for your organization. Often times building that kind of special feature costs a significant time and money investment and it is something that is hard to transfer when it's time to move to a new database.
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Pros
Bonterra
  • Top-notch customer service! The Network For Good team is responsive, genuinely courteous, and knowledgeable about the product.
  • Communication options are available for all donor preferences, from good old-fashioned direct mail to email, text, and video. And all are easy to use!
  • Creating forms for surveys and other data capturing is very easy, as is construction of reports on donors and donations for management use.
  • Love the format options and drag-and-drop functionality -- including embedding videos -- for newsletters and email engagements.
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Discontinued Products
  • Luminate takes some of the legwork out of setting up NSPS for nonprofit use of salesforce.
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Cons
Bonterra
  • Individual contact listing being required before the company or business causes some business to be dropped if the individual leaves the business
  • when you have a donor who donated both as a business and as an individual sometimes one or the other does not come up in the listing when you search for an amount for the year
  • FaceBook donations being identified by at least who did the fundraiser, not the donors. I do a birthday fundraiser every year for Caring Carroll and there is no indication that it came from me. The money comes in but we do not know where it came from who held the fundraiser.
  • The fact that the FaceBook donations go into our Network for Good database before we even have the money is confusing.
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Discontinued Products
  • Big Investment
  • It's a sales program with a donation management overlay so it has some troubles around reporting.
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Likelihood to Renew
Bonterra
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
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Discontinued Products
No answers on this topic
Usability
Bonterra
It's very easy to use and customizable.
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Discontinued Products
No answers on this topic
Support Rating
Bonterra
Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.
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Discontinued Products
Support for the product is horrible; often support will have you bouncing between Blackbaud support and Salesforce support and it's very rare either are able to find simple solutions. Most of the time the solutions almost always cost money and hiring consultants which, for a smaller organization, means not being able to achieve proper solutions.
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Implementation Rating
Bonterra
NFG is great and the process was smooth. thank you.
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Discontinued Products
No answers on this topic
Alternatives Considered
Bonterra
Network for Good is the best because of all the items it offers to help your business succeed. I chose Network for Good because of the full year of training that we received that we could understand all of the tools we could use to help us to be successful.
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Discontinued Products
Of the databases I have used, Luminate CRM is my least favorite. However, it is powerful and large enough to function adequately for a large nonprofit; I couldn't say the same for some of Blackbaud's smaller products. We definitely need the full Luminate Suite (Luminate Online, Team Raiser, etc.,) to make it work, though - and we're constantly disappointed by the clumsiness of the way all the pieces interact.
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Return on Investment
Bonterra
  • We signed up with Network for Good in the fall of 2022 & had a last minute end of year giving campaign using videos we made in Network for Good & emailing them. We also used giving pages & listed a variety of giving amounts that a donor could select.
  • We experienced at least a 20% increase in giving.
  • Increase in our communication with donors because there are tools in Network for Good that make it easy.
  • Our organization looks more professional with the giving pages & it accommodates ways to give.
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Discontinued Products
  • Uncertain; we have not collected data on this. Our Luminate package is quite expensive, though.
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ScreenShots

Bonterra Guided Fundraising Screenshots

Screenshot of Guided Fundraising is a mobile friendly system built with the small and growing non-profit in mindScreenshot of Event ticketing and managementScreenshot of Mobile giving, text-to-give, and peer-to-peer fundraisingScreenshot of Donor communications in a variety of ways