What users are saying about
57 Ratings
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Score 6 out of 100
36 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Sales Force Automation

    4.6

    Copper

    46%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 9/9 features

    Customer data management / contact management

    6.0
    60%
    18 Ratings
    N/A
    0 Ratings

    Workflow management

    3.3
    33%
    17 Ratings
    N/A
    0 Ratings

    Territory management

    5.0
    50%
    4 Ratings
    N/A
    0 Ratings

    Opportunity management

    5.6
    56%
    17 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Contract management

    5.9
    59%
    9 Ratings
    N/A
    0 Ratings

    Quote & order management

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Interaction tracking

    4.5
    45%
    17 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    1.1
    11%
    7 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    3.5

    Copper

    35%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Case management

    2.9
    29%
    9 Ratings
    N/A
    0 Ratings

    Call center management

    3.3
    33%
    5 Ratings
    N/A
    0 Ratings

    Help desk management

    4.4
    44%
    7 Ratings
    N/A
    0 Ratings

    Marketing Automation

    2.9

    Copper

    29%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Lead management

    4.4
    44%
    15 Ratings
    N/A
    0 Ratings

    Email marketing

    1.4
    14%
    9 Ratings
    N/A
    0 Ratings

    CRM Project Management

    3.8

    Copper

    38%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Task management

    4.7
    47%
    18 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    1.7
    17%
    5 Ratings
    N/A
    0 Ratings

    Reporting

    5.0
    50%
    16 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    6.3

    Copper

    63%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 3/3 features

    Forecasting

    5.6
    56%
    15 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    6.9
    69%
    17 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Customization

    5.1

    Copper

    51%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Custom objects

    4.9
    49%
    12 Ratings
    N/A
    0 Ratings

    Scripting environment

    4.1
    41%
    3 Ratings
    N/A
    0 Ratings

    API for custom integration

    3.5
    35%
    8 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Copper

    84%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Single sign-on capability

    8.9
    89%
    12 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    12 Ratings
    N/A
    0 Ratings

    Social CRM

    2.1

    Copper

    21%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Social data

    2.2
    22%
    12 Ratings
    N/A
    0 Ratings

    Social engagement

    2.0
    20%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    2.0

    Copper

    20%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 2/2 features

    Marketing automation

    3.0
    30%
    12 Ratings
    N/A
    0 Ratings

    Compensation management

    1.0
    10%
    1 Rating
    N/A
    0 Ratings

    Platform

    7.2

    Copper

    72%

    Shared Contacts for Gmail

    Feature Set Not Supported
    N/A
    Copper ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    16 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Shared Contacts for Gmail is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    3.0

    Copper

    30%
    19 Ratings
    9.0

    Shared Contacts for Gmail

    90%
    6 Ratings

    Usability

    4.7

    Copper

    47%
    10 Ratings

    Shared Contacts for Gmail

    N/A
    0 Ratings

    Support Rating

    2.8

    Copper

    28%
    12 Ratings

    Shared Contacts for Gmail

    N/A
    0 Ratings

    Likelihood to Recommend

    Copper

    It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
    Mark Caliendo | TrustRadius Reviewer

    Shared Contacts for Gmail

    Shared Contacts for Gmail is well suited for organizations that generate and coordinate long term partnerships and that have a big remote working component as a main form or working. It is less appropriate with organizations dedicated to sales and performance based ways of working. I would recommend it for medium size organizations.
    Angie Mondragon | TrustRadius Reviewer

    Pros

    Copper

    • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
    • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
    • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
    Anonymous | TrustRadius Reviewer

    Shared Contacts for Gmail

    • Helps manage contact lists and distribution lists.
    • Eliminates the need for the use of an additional platform, like a CRM, to manage contacts.
    • Makes it easier to share contacts with a targeted audience with the flexibility to be selective about who the data is being shared with.
    Anonymous | TrustRadius Reviewer

    Cons

    Copper

    • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
    • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
    • I am pleased using Copper and can't think of any other cons since implementation.
    Erik Viager | TrustRadius Reviewer

    Shared Contacts for Gmail

    • I have been looking for a way to share our contacts within our organization for a while now. This process really improves how we were doing it within Google Sheets.
    • My only negative is that it has taken so long for it to be functional within Google.
    Tiffany Consalvo | TrustRadius Reviewer

    Pricing Details

    Copper

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month per user

    Copper Editions & Modules

    Edition
    Basic$25.001
    Professional$59.001
    Business$119.001
    1. per month per user
    Additional Pricing Details

    Shared Contacts for Gmail

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $0.99

    Starting Price

    $0.99 per user per month

    Shared Contacts for Gmail Editions & Modules

    Edition
    Lite$0.991
    Team$1.791
    Business$2.591
    1. per user per month
    Additional Pricing Details

    Usability

    Copper

    Copper 4.7
    Based on 10 answers
    I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
    Jason Tenzer | TrustRadius Reviewer

    Shared Contacts for Gmail

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Copper

    Copper 2.8
    Based on 12 answers
    It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
    Ben J. Varghese | TrustRadius Reviewer

    Shared Contacts for Gmail

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Copper

    ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
    Scott Entwistle | TrustRadius Reviewer

    Shared Contacts for Gmail

    My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Copper

    • Speed to call leads has increased for us over 32%.
    • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
    • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
    Kelly Wasden | TrustRadius Reviewer

    Shared Contacts for Gmail

    • More contact with clients
    • Keeping track of contact information no matter the places
    • Clients like the familiarity that is created by the constant check on them
    Angie Mondragon | TrustRadius Reviewer

    Screenshots

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