What users are saying about
57 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 57 reviews and ratings
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 36 reviews and ratings
Feature Set Ratings
Sales Force Automation

4.6
Copper
46%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 9/9 features
Copper ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
18 Ratings
N/A
0 Ratings
Workflow management

3.3
33%
17 Ratings
N/A
0 Ratings
Territory management

5.0
50%
4 Ratings
N/A
0 Ratings
Opportunity management

5.6
56%
17 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
N/A
0 Ratings
Contract management

5.9
59%
9 Ratings
N/A
0 Ratings
Quote & order management

2.0
20%
7 Ratings
N/A
0 Ratings
Interaction tracking

4.5
45%
17 Ratings
N/A
0 Ratings
Channel / partner relationship management

1.1
11%
7 Ratings
N/A
0 Ratings
Customer Service & Support

3.5
Copper
35%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Case management

2.9
29%
9 Ratings
N/A
0 Ratings
Call center management

3.3
33%
5 Ratings
N/A
0 Ratings
Help desk management

4.4
44%
7 Ratings
N/A
0 Ratings
Marketing Automation

2.9
Copper
29%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Lead management

4.4
44%
15 Ratings
N/A
0 Ratings
Email marketing

1.4
14%
9 Ratings
N/A
0 Ratings
CRM Project Management

3.8
Copper
38%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Task management

4.7
47%
18 Ratings
N/A
0 Ratings
Billing and invoicing management

1.7
17%
5 Ratings
N/A
0 Ratings
Reporting

5.0
50%
16 Ratings
N/A
0 Ratings
CRM Reporting & Analytics

6.3
Copper
63%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 3/3 features
Copper ranks higher in 3/3 features
Forecasting

5.6
56%
15 Ratings
N/A
0 Ratings
Pipeline visualization

6.9
69%
17 Ratings
N/A
0 Ratings
Customizable reports

6.4
64%
15 Ratings
N/A
0 Ratings
Customization

5.1
Copper
51%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 4/4 features
Copper ranks higher in 4/4 features
Custom fields

8.0
80%
18 Ratings
N/A
0 Ratings
Custom objects

4.9
49%
12 Ratings
N/A
0 Ratings
Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings
API for custom integration

3.5
35%
8 Ratings
N/A
0 Ratings
Security

8.4
Copper
84%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Single sign-on capability

8.9
89%
12 Ratings
N/A
0 Ratings
Role-based user permissions

8.0
80%
12 Ratings
N/A
0 Ratings
Social CRM

2.1
Copper
21%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Social data

2.2
22%
12 Ratings
N/A
0 Ratings
Social engagement

2.0
20%
7 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software

2.0
Copper
20%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features
Copper ranks higher in 2/2 features
Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings
Compensation management

1.0
10%
1 Rating
N/A
0 Ratings
Platform

7.2
Copper
72%
Shared Contacts for Gmail
Feature Set Not Supported
N/A
Copper ranks higher in 1/1 features
Copper ranks higher in 1/1 features
Mobile access

7.2
72%
16 Ratings
N/A
0 Ratings
Attribute Ratings
- Shared Contacts for Gmail is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

3.0
Copper
30%
19 Ratings
9.0
Shared Contacts for Gmail
90%
6 Ratings
Usability

4.7
Copper
47%
10 Ratings
Shared Contacts for Gmail
N/A
0 Ratings
Support Rating

2.8
Copper
28%
12 Ratings
Shared Contacts for Gmail
N/A
0 Ratings
Likelihood to Recommend
Copper
It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Director of Sales
Invert EnvironmentalEnvironmental Services, 1-10 employees
Shared Contacts for Gmail
Shared Contacts for Gmail is well suited for organizations that generate and coordinate long term partnerships and that have a big remote working component as a main form or working. It is less appropriate with organizations dedicated to sales and performance based ways of working. I would recommend it for medium size organizations.
Talent Manager
DoiyenMedia Production, 11-50 employees
Pros
Copper
- I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
- Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
- Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Verified User
Employee in Other
Financial Services Company, 51-200 employeesShared Contacts for Gmail
- Helps manage contact lists and distribution lists.
- Eliminates the need for the use of an additional platform, like a CRM, to manage contacts.
- Makes it easier to share contacts with a targeted audience with the flexibility to be selective about who the data is being shared with.

Verified User
Engineer in Information Technology
Financial Services Company, 10,001+ employeesCons
Copper
- Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
- We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
- I am pleased using Copper and can't think of any other cons since implementation.
Manager, Business Development
Manifest LLCMarketing and Advertising, 51-200 employees
Shared Contacts for Gmail
- I have been looking for a way to share our contacts within our organization for a while now. This process really improves how we were doing it within Google Sheets.
- My only negative is that it has taken so long for it to be functional within Google.
Practice Administrator
Gilbertsville Veterinary HospitalVeterinary, 11-50 employees
Pricing Details
Copper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25 per month per user
Copper Editions & Modules
Edition
Basic | $25.001 |
---|---|
Professional | $59.001 |
Business | $119.001 |
- per month per user
Additional Pricing Details
—Shared Contacts for Gmail
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.99
Starting Price
$0.99 per user per month
Shared Contacts for Gmail Editions & Modules
Edition
Lite | $0.991 |
---|---|
Team | $1.791 |
Business | $2.591 |
- per user per month
Additional Pricing Details
—Usability
Copper
Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
President
Golf Advisory CouncilSports, 1-10 employees
Shared Contacts for Gmail
No score
No answers yet
No answers on this topic
Support Rating
Copper
Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Manager, Sales Readiness
NytroComputer Software, 51-200 employees
Shared Contacts for Gmail
No score
No answers yet
No answers on this topic
Alternatives Considered
Copper
ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Founder
Predictable HireHuman Resources, 1-10 employees
Shared Contacts for Gmail
My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.

Verified User
Supervisor in Customer Service
Consumer Services Company, 1001-5000 employeesReturn on Investment
Copper
- Speed to call leads has increased for us over 32%.
- Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
- Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Sr. Account Executive
MotivosityHuman Resources, 11-50 employees
Shared Contacts for Gmail
- More contact with clients
- Keeping track of contact information no matter the places
- Clients like the familiarity that is created by the constant check on them
Talent Manager
DoiyenMedia Production, 11-50 employees