Copper vs Shared Contacts for Gmail

What users are saying about

Score 6 out of 10

Based on 57 reviews and ratings

Score 8.9 out of 10

Based on 36 reviews and ratings

Feature Set Ratings

Sales Force Automation

4.6

Copper

46%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 9/9 features

Customer data management / contact management

6.0

60%

18 Ratings

N/A

0 Ratings

Workflow management

3.3

33%

17 Ratings

N/A

0 Ratings

Territory management

5.0

50%

4 Ratings

N/A

0 Ratings

Opportunity management

5.6

56%

17 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3

83%

18 Ratings

N/A

0 Ratings

Contract management

5.9

59%

9 Ratings

N/A

0 Ratings

Quote & order management

2.0

20%

7 Ratings

N/A

0 Ratings

Interaction tracking

4.5

45%

17 Ratings

N/A

0 Ratings

Channel / partner relationship management

1.1

11%

7 Ratings

N/A

0 Ratings

Customer Service & Support

3.5

Copper

35%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 3/3 features

Case management

2.9

29%

9 Ratings

N/A

0 Ratings

Call center management

3.3

33%

5 Ratings

N/A

0 Ratings

Help desk management

4.4

44%

7 Ratings

N/A

0 Ratings

Marketing Automation

2.9

Copper

29%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 2/2 features

Lead management

4.4

44%

15 Ratings

N/A

0 Ratings

Email marketing

1.4

14%

9 Ratings

N/A

0 Ratings

CRM Project Management

3.8

Copper

38%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 3/3 features

Task management

4.7

47%

18 Ratings

N/A

0 Ratings

Billing and invoicing management

1.7

17%

5 Ratings

N/A

0 Ratings

Reporting

5.0

50%

16 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

6.3

Copper

63%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 3/3 features

Forecasting

5.6

56%

15 Ratings

N/A

0 Ratings

Pipeline visualization

6.9

69%

17 Ratings

N/A

0 Ratings

Customizable reports

6.4

64%

15 Ratings

N/A

0 Ratings

Customization

5.1

Copper

51%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 4/4 features

Custom fields

8.0

80%

18 Ratings

N/A

0 Ratings

Custom objects

4.9

49%

12 Ratings

N/A

0 Ratings

Scripting environment

4.1

41%

3 Ratings

N/A

0 Ratings

API for custom integration

3.5

35%

8 Ratings

N/A

0 Ratings

Security

8.4

Copper

84%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 2/2 features

Single sign-on capability

8.9

89%

12 Ratings

N/A

0 Ratings

Role-based user permissions

8.0

80%

12 Ratings

N/A

0 Ratings

Social CRM

2.1

Copper

21%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 2/2 features

Social data

2.2

22%

12 Ratings

N/A

0 Ratings

Social engagement

2.0

20%

7 Ratings

N/A

0 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 2/2 features

Marketing automation

3.0

30%

12 Ratings

N/A

0 Ratings

Compensation management

1.0

10%

1 Rating

N/A

0 Ratings

Platform

7.2

Copper

72%

Shared Contacts for Gmail

Feature Set Not Supported

N/A

Copper ranks higher in 1/1 features

Mobile access

7.2

72%

16 Ratings

N/A

0 Ratings

Attribute Ratings

Shared Contacts for Gmail is rated higher in 1 area: Likelihood to Recommend

Copper

30%

19 Ratings

9.0

Shared Contacts for Gmail

90%

6 Ratings

Copper

47%

10 Ratings

Shared Contacts for Gmail

N/A

0 Ratings

Copper

28%

12 Ratings

Shared Contacts for Gmail

N/A

0 Ratings

Pros

I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

Read full review

Verified User

Employee in Other

Financial Services Company, 51-200 employees

View all 19 answers on this topic

Helps manage contact lists and distribution lists.
Eliminates the need for the use of an additional platform, like a CRM, to manage contacts.
Makes it easier to share contacts with a targeted audience with the flexibility to be selective about who the data is being shared with.

Read full review

Verified User

Engineer in Information Technology

Financial Services Company, 10,001+ employees

View all 6 answers on this topic

Cons

Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
I am pleased using Copper and can't think of any other cons since implementation.

Read full review

Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

View all 19 answers on this topic

I have been looking for a way to share our contacts within our organization for a while now. This process really improves how we were doing it within Google Sheets.
My only negative is that it has taken so long for it to be functional within Google.

Read full review

Tiffany Consalvo

Practice Administrator

Gilbertsville Veterinary HospitalVeterinary, 11-50 employees

View all 6 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month per user

Copper Editions & Modules

Edition

Basic	$25.00¹
Professional	$59.00¹
Business	$119.00¹

per month per user

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$0.99

Starting Price

$0.99 per user per month

Shared Contacts for Gmail Editions & Modules

Edition

Lite	$0.99¹
Team	$1.79¹
Business	$2.59¹

per user per month

Additional Pricing Details

—

Usability

Copper 4.7

Based on 10 answers

I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

Read full review

Jason Tenzer

President

Golf Advisory CouncilSports, 1-10 employees

View all 10 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Copper 2.8

Based on 12 answers

It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

Read full review

Ben J. Varghese

Manager, Sales Readiness

NytroComputer Software, 51-200 employees

View all 12 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

Read full review

Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

View all 19 answers on this topic

My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.

Read full review

Verified User

Supervisor in Customer Service

Consumer Services Company, 1001-5000 employees

View all 6 answers on this topic

Return on Investment

Speed to call leads has increased for us over 32%.
Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

Read full review

Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

View all 19 answers on this topic

More contact with clients
Keeping track of contact information no matter the places
Clients like the familiarity that is created by the constant check on them

Read full review

Angie Mondragon

Talent Manager

DoiyenMedia Production, 11-50 employees

View all 6 answers on this topic

Screenshots

—

See All (3) Shared Contacts for Gmail Screenshots

Copper

Shared Contacts for Gmail

Copper

Shared Contacts for Gmail

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Copper

Shared Contacts for Gmail

Case management

Call center management

Help desk management

Copper

Shared Contacts for Gmail

Lead management

Email marketing

Copper

Shared Contacts for Gmail

Task management

Billing and invoicing management

Reporting

Copper

Shared Contacts for Gmail

Forecasting

Pipeline visualization

Customizable reports

Copper

Shared Contacts for Gmail

Custom fields

Custom objects

Scripting environment

API for custom integration

Copper

Shared Contacts for Gmail

Single sign-on capability

Role-based user permissions

Copper

Shared Contacts for Gmail

Social data

Social engagement

Copper

Shared Contacts for Gmail

Marketing automation

Compensation management

Copper

Shared Contacts for Gmail

Mobile access

Copper

Shared Contacts for Gmail

Copper

Shared Contacts for Gmail

Copper

Shared Contacts for Gmail

Likelihood to Recommend

Copper

Shared Contacts for Gmail

Pros

Copper

Shared Contacts for Gmail

Cons

Copper

Shared Contacts for Gmail

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Copper Editions & Modules

Edition

Additional Pricing Details

General

Free Trial