What users are saying about
38 Ratings
23 Ratings
38 Ratings
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Score 8.4 out of 100
23 Ratings
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Score 7 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Vtiger
7.7
Customer data management / contact management
Copper
8.3
Vtiger
8.5
Workflow management
Copper
7.2
Vtiger
6.8
Territory management
Copper
8.0
Vtiger
Opportunity management
Copper
8.6
Vtiger
6.8
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Vtiger
7.4
Contract management
Copper
7.9
Vtiger
7.3
Quote & order management
Copper
6.3
Vtiger
7.8
Interaction tracking
Copper
7.9
Vtiger
9.5
Channel / partner relationship management
Copper
7.9
Vtiger

Customer Service & Support

Copper
8.1
Vtiger
7.9
Case management
Copper
7.9
Vtiger
7.5
Call center management
Copper
8.0
Vtiger
Help desk management
Copper
8.3
Vtiger
8.3

Marketing Automation

Copper
8.3
Vtiger
9.2
Lead management
Copper
8.3
Vtiger
9.0
Email marketing
Copper
8.4
Vtiger
9.5

CRM Project Management

Copper
7.9
Vtiger
8.8
Task management
Copper
8.1
Vtiger
8.0
Billing and invoicing management
Copper
8.0
Vtiger
9.3
Reporting
Copper
7.5
Vtiger
9.0

CRM Reporting & Analytics

Copper
7.1
Vtiger
9.5
Forecasting
Copper
7.1
Vtiger
9.0
Pipeline visualization
Copper
8.4
Vtiger
10.0
Customizable reports
Copper
5.8
Vtiger
9.6

Customization

Copper
7.4
Vtiger
7.9
Custom fields
Copper
8.3
Vtiger
7.8
Custom objects
Copper
8.1
Vtiger
8.6
Scripting environment
Copper
8.0
Vtiger
API for custom integration
Copper
5.3
Vtiger
7.3

Security

Copper
8.3
Vtiger
8.7
Single sign-on capability
Copper
8.4
Vtiger
Role-based user permissions
Copper
8.2
Vtiger
8.7

Social CRM

Copper
7.7
Vtiger
6.0
Social data
Copper
6.5
Vtiger
Social engagement
Copper
9.0
Vtiger
6.0

Integrations with 3rd-party Software

Copper
7.7
Vtiger
Marketing automation
Copper
7.7
Vtiger

Platform

Copper
8.1
Vtiger
5.5
Mobile access
Copper
8.1
Vtiger
5.5

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

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