What users are saying about
57 Ratings
29 Ratings
57 Ratings
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Score 6 out of 100
29 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Platform
  • Vtiger ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM

Sales Force Automation

4.6

Copper

46%
7.6

Vtiger

76%
Vtiger ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
18 Ratings
8.3
83%
7 Ratings

Workflow management

3.3
33%
17 Ratings
6.7
67%
7 Ratings

Territory management

5.0
50%
4 Ratings
N/A
0 Ratings

Opportunity management

5.6
56%
17 Ratings
6.7
67%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
7.5
75%
7 Ratings

Contract management

5.9
59%
9 Ratings
7.0
70%
5 Ratings

Quote & order management

2.0
20%
7 Ratings
7.4
74%
5 Ratings

Interaction tracking

4.5
45%
17 Ratings
9.6
96%
5 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
N/A
0 Ratings

Customer Service & Support

3.6

Copper

36%
8.5

Vtiger

85%
Vtiger ranks higher in 2/3 features

Case management

2.9
29%
9 Ratings
8.0
80%
5 Ratings

Call center management

3.3
33%
5 Ratings
N/A
0 Ratings

Help desk management

4.4
44%
7 Ratings
9.0
90%
5 Ratings

Marketing Automation

2.9

Copper

29%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Lead management

4.4
44%
15 Ratings
9.4
94%
5 Ratings

Email marketing

1.4
14%
9 Ratings
9.6
96%
5 Ratings

CRM Project Management

3.8

Copper

38%
8.7

Vtiger

87%
Vtiger ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
8.0
80%
5 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
9.2
92%
6 Ratings

Reporting

5.0
50%
16 Ratings
9.0
90%
6 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
9.5

Vtiger

95%
Vtiger ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
9.0
90%
5 Ratings

Pipeline visualization

6.9
69%
17 Ratings
10.0
100%
5 Ratings

Customizable reports

6.4
64%
15 Ratings
9.6
96%
6 Ratings

Customization

5.1

Copper

51%
7.8

Vtiger

78%
Copper ranks higher in 2/4 features

Custom fields

8.0
80%
18 Ratings
7.8
78%
7 Ratings

Custom objects

4.9
49%
12 Ratings
8.4
84%
6 Ratings

Scripting environment

4.1
41%
3 Ratings
N/A
0 Ratings

API for custom integration

3.5
35%
8 Ratings
7.2
72%
5 Ratings

Security

8.4

Copper

84%
8.5

Vtiger

85%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
N/A
0 Ratings

Role-based user permissions

8.0
80%
12 Ratings
8.5
85%
7 Ratings

Social CRM

2.1

Copper

21%
6.0

Vtiger

60%
Copper ranks higher in 1/2 features

Social data

2.2
22%
12 Ratings
N/A
0 Ratings

Social engagement

2.0
20%
7 Ratings
6.0
60%
4 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%

Vtiger

Feature Set Not Supported
N/A
Copper ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
N/A
0 Ratings

Compensation management

1.0
10%
1 Rating
N/A
0 Ratings

Platform

7.2

Copper

72%
5.0

Vtiger

50%
Copper ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
5.0
50%
5 Ratings

Attribute Ratings

  • Vtiger is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
7.5

Vtiger

75%
7 Ratings

Usability

4.7

Copper

47%
10 Ratings

Vtiger

N/A
0 Ratings

Support Rating

2.8

Copper

28%
12 Ratings
9.0

Vtiger

90%
2 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Nomar Norono | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$28 per month per user

Vtiger Editions & Modules

Edition
One Professional - Standard$421
One Enterprise - Standard$581
One Professional - Single App$281
One Enterprise - Single App$421
  1. per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.8
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Anonymous | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley | TrustRadius Reviewer

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