75 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 75 reviews and ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 25 reviews and ratings
Attribute Ratings
- Coupa is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.5
Coupa
95%
23 Ratings
7.0
Egencia
70%
14 Ratings
Usability
Coupa
N/A
0 Ratings
10.0
Egencia
100%
1 Rating
Support Rating
Coupa
N/A
0 Ratings
6.4
Egencia
64%
16 Ratings
Online Training
Coupa
N/A
0 Ratings
10.0
Egencia
100%
1 Rating
Likelihood to Recommend
Coupa
Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
SVP Finance
The Leukemia & Lymphoma Society, Inc.Non-Profit Organization Management, 501-1000 employees
Egencia
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Office Manager
Alliant TechnologiesIndustrial Automation, 51-200 employees
Pros
Coupa
- Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
- No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
- Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
- SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
- Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Procurement Manager
Sprouts Farmers MarketRetail, 10,001+ employees
Egencia
- Egencia is an all-in-one booking tool so you can keep everything in once place.
- Egencia works with SAML, so it's easy for users to get set up and logged in.
- Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
Security Engineer II
LucidComputer Software, 501-1000 employees
Cons
Coupa
- I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.

Verified User
Program Manager in Sales
Computer Software Company, 501-1000 employeesEgencia
- Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
- The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
Executive Assistant
Diplomat PharmacyPharmaceuticals, 1001-5000 employees
Pricing Details
Coupa
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Egencia
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Coupa
No score
No answers yet
No answers on this topic
Egencia
Egencia 10.0
Based on 1 answer
It is just so simple to use.
Office Manager
TravelClickHospitality, 1001-5000 employees
Support Rating
Coupa
No score
No answers yet
No answers on this topic
Egencia
Egencia 6.4
Based on 16 answers
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesOnline Training
Coupa
No score
No answers yet
No answers on this topic
Egencia
Egencia 10.0
Based on 1 answer
My training was over the phone with some trial and error.
Office Manager
TravelClickHospitality, 1001-5000 employees
Alternatives Considered
Coupa
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Regional Coordinator
DENT WIZARD INTLAutomotive, 1001-5000 employees
Egencia
It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
Content Manager
UBM plcEvents Services, 1001-5000 employees
Return on Investment
Coupa
- It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
- Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
- Ease of use has led to mass adoption and more prompt processing of expenses
Supervisor, Operations (Fleet)
SunrunRenewables & Environment, 10,001+ employees
Egencia
- More efficient booking - save time.
- We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
- All electronic - bookings all online so have easy access to all staff trips.

Verified User
Employee in Human Resources
Non-Profit Organization Management Company, 201-500 employees